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All properties in Playa del Carmen, Quintana Roo, Mexico

Holiday Inn Express And Suites Playa Del Carmen

3-star hotel with outdoor pool, near Quinta Alegría Shopping Mall

  • Free buffet breakfast, free WiFi, and free parking
From
P3,153

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Pool
  • Pool
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9.2.Superb.
  • Great hotel, great location, super clean and well maintained, pool area is exceptional,…

    Apr 19, 2021

  • Perfect location for traveling to Tulum, Cancun, and Cozumel as well as perfectly located…

    Mar 20, 2021

See all 382 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Dining options
Safe
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 91 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Fitness center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Xcaret Eco Theme Park - 6.5 mi / 10.4 km
  • Akumal Ecological Center - 24.2 mi / 38.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Room, 1 King Bed, Non Smoking (Feature)
  • Standard Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
  • Room, 2 Queen Beds, Non Smoking
  • Suite, Multiple Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking (Feature)
  • Suite, 1 King Bed, Non Smoking

Location

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Xcaret Eco Theme Park - 6.5 mi / 10.4 km
  • Akumal Ecological Center - 24.2 mi / 38.9 km
  • Xel-Há Park - 29.9 mi / 48.2 km
  • Puerto Morelos Adventure - 30.5 mi / 49.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 2
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • Holiday Inn Express Playa Carmen Hotel Playa del Carmen
  • Holiday Inn Express Suites Playa Del Carmen
  • Holiday Inn Express And Suites Playa Del Carmen Hotel
  • Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
  • Holiday Inn Express And Suites Playa Del Carmen Playa del Carmen
  • Holiday Inn Express Playa Carmen Hotel
  • Inn Express Carmen Hotel
  • Express Suites Carmen Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 52 per vehicle (one-way)

Airport shuttle service for children up to age 3 costs USD 0 (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 10 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Holiday Inn Express And Suites Playa Del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes. Nearby restaurants include Asiana (3-min walk), Romagna Mia (4-min walk), and Fisheria (4-min walk).
  • Yes, an airport shuttle is available. The charge is USD 52 per vehicle one-way.
  • Holiday Inn Express And Suites Playa Del Carmen has an outdoor pool and a fitness center.
9.2.Superb.
  • 10.0.Exceptional

    Grat location and very good deal

    Great deal for this hotel. The location is perfect.

    JOSE ARMANDO, 3 night family trip, Feb 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I suggest hotel should improve the breakfast, in terms of quality and organization.

    3 night family trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I like everything in this place! Highly recommended

    Cristine, 4 night family trip, Nov 5, 2020

    Verified Expedia guest review

  • 4.0.Fair

    We fortunately only stayed here one night, during that one night our sheets were dirty and clearly had stains on them. The free breakfast was nice, however the staff serving breakfast were trying to promote people to leave them good reviews and mention their names. Usually I enjoy Holiday Inns...this one was definitely below average. The only positive I can say it that it feels like a safe hotel and it's in a good location, walking distance to a lot of things.

    Ashkan, 1 night romance trip, Nov 4, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It was cheap, clean, and great location. I loved the workers there also because I was allowed early check-in and they were nice. The only thing that did bother me was the laundry room. They should have a way of knowing who’s currently using it. They only have one cleaner and dryer and if someone’s load is done you have to wait until they come back which isn’t convenient. I love how the location was close the EVERYTHING in Playa del Carmen. This hotel did not disappoint. During my stay I stayed at two hotels and the other one being ‘fancy’ ‘VIP’ and the other being this one. I do not recommend any other hotel trust me when I say I will be coming back to this location instead.

    Azucena, 1 night family trip, Oct 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great American style hotel worth more.

    Very nice hotel with all the amenities, great manager Ivan, beautiful pool and even had an emergency generator for power outage during hurricane. Excellent location, a great buy. And they were very patient with an irritated attorney client, who knows she’s not easy to deal with…

    4 night business trip, Sep 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    what so special and different between this hotel and 100's in PDC, the answer is employee's of this hotel all employees are grate friendly with grate sounds of humor, helpful, they are the best :)

    ANDY, 2 night family trip, Sep 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked it all. The chef ,Elena Antonio cooked a special dish for my breakfast although it was a buffet. The staff was wonderful,.

    Lucy, 1 night family trip, Sep 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    What a great location and value. Staff was super and clean clean clean...would highly recommend...thanks to the hie playa team, we appreciated your friendliness during our home away from home stay!!

    Scott, 7 night romance trip, Sep 1, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    American hotel in Mx...

    Nice roof top pool with awesome view!

    Lloyd, 4 night trip, Aug 27, 2020

    Verified Hotels.com guest review

See all 382 reviews