Hotel Poc Na

The hotel is priced based on their beach area and view. At $400 USD a night we expected at least 4 stars, but what we got was maybe 2 and 1 step above glamping. The mattress was hard to sleep on, pillows terrible, dead bugs in the room that looked like they had been there for days. On the plus side the service was great and the beach area was very nice. We also loved the Japanese restaurant.

When we first arrived, we were greeted by a super friendly front desk staff member. But the next morning, when we didn't have any water, we approached a different memebt

Staff very friendly and helpful! Location property excellent and unique! Like being in a jungle bye the sea

I love that the beach was two steps away! Th staff at the front desk seems very unprofessional especially DANIEL. very basic amenities

Loved the location, the style of our villa, the beachside access and overall everything! Absolutely no complaint, all the folks at the front desk/entrance very welcoming.

The hotel was exactly as advertised. Great location on the beach and a great and helpful staff. A special thanks to Sophia working the front desk. She went above and beyond to take care of us, including a personal email about her favorite restaurants in Tulum.

Absolutely loved the low key vibe, and the staff was accommodating and super friendly. I can’t say much of anything I didn’t like, except the beds were a little too firm for me. The food was excellent every time too.

I liked the bungalow (B1) I am guessing its probably older building but it was cute and big inside...:) We could hear the ocean at night and I loved that it was so secluded it was guests only area .. it’s right on the beach but there is a big bush so nobody can really see you if you’re sitting on the porch :) it’s right next to a little grill bar which we sadly didn’t have time to go to but it looked nice .. they had a grill outside and the smoke (was very windy that day ) went right to our bungalow but we survived 😝 they have a dj playing there during the day ( it was pretty loud but we liked the music - only played max til 9 pm ) don’t think I booked a bungalow 🤔. I booked a room with a partial ocean view.. but this was even better surprise when we got there :)

BEWARE: Our room was not as described at all. It was a shoe box, not renovated (outlets pulling out of the walls), badly designed (had to move patio chair and small table into the room to pout our clothes on since there were no horizontal surfaces), no decor (dark, no hooks for towels). It was also not secure (broken door, no interior locks). A classic bait & switch from the online photos to what we got. It's a shame because the beach is great (although the beach chairs/pillows are a bit beat up), the restaurant and bar staff is great, the check in desk, not so much, where young people sit with their noses in their phones all the time, completely disinterested. The masseuse is great, but didn't even know they had one until our last day. I wanted to like this place, we are not high maintenance travelers, don't need A/C or fancy suites, but this was ridiculous for the $$. The room experience soured the chances of me recommending it.

Our trip was wonderful! The beach had a party atmosphere that wasn’t too our taste, however a little farther up the beach it was quiet and lovely. The DJ put his toys away at sunset which added greatly to our enjoyment being able to hear the ocean in the evening. Our Casa was hidden and private with a wonderful front patio our friends an us enjoyed. We all enjoyed the waiters in the restaurant, they were always eager to please even if we didn’t speak the same language. We had a mix of Spanish speakers and one non, we all muddled through just fine. Our bungalow was clean and lovely, huge doors that we opened upon sunrise and kept open while we were there only closing them at night. POCNA isn’t part of the hotel strip and is the number one reason we enjoyed it, it was more of the sleepy Tulum of yesterday before instagrammers took over.