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All properties in Playa del Carmen, Quintana Roo, Mexico

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Luxury hotel with spa, near Quinta Avenida

  • Free WiFi
From
P5,570

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Rooftop Pool
  • Rooftop Pool
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9.0.Superb.
  • Located just 2 blocks from the beach, and ideal urban oasis. Modern/stunning decor.…

    May 9, 2021

  • I’m going to start by saying that they really value their customers at this beautiful…

    Feb 26, 2021

See all 318 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Shopping
Safe
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 133 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool

For families

  • Microwave
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 14 min walk
  • Central Square - 6 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed, Courtyard View
  • Superior Room, 1 King Bed, Courtyard View
  • Suite, 1 Bedroom, Terrace (1 King Bed)
  • Suite, 1 Bedroom, Partial Ocean View
  • Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)
  • Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)
  • Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed (Mezzanine Residence)
  • Premium Penthouse, 2 Bedrooms

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 14 min walk
  • Central Square - 6 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • El Camaleon Mayakoba Golf Course - 6.1 mi / 9.8 km
  • Xcaret Eco Theme Park - 6.9 mi / 11.1 km

Getting around

  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)
map

At a glance

Hotel size

  • This hotel has 133 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • Up to 22 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 15 per night)
  • Onsite valet parking (USD 15.00 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Swim-up bar
  • 24-hour fitness facilities
  • Full-service spa
  • Sauna
  • Pool sun loungers
  • Free use of nearby fitness center
  • Pool umbrellas

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2017
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace

Accessibility

  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vassa Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with hot springs/mineral springs, a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Small print

Also known as

  • Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
  • The Fives Downtown Hotel Residences Curio Collection by Hilton
  • Fives Curio Collection Hilton
  • Fives Downtown Hotel Curio Collection Hilton
  • Fives Downtown Curio Collection Hilton Playa del Carmen
  • Fives Downtown Curio Collection Hilton
  • Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
  • Fives Downtown Hotel Curio Collection Hilton
  • Fives Downtown Curio Collection Hilton Playa del Carmen
  • Fives Downtown Curio Collection Hilton

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 15 per night

Valet parking costs USD 15.00 per night

Cooked-to-order breakfast is offered for an extra charge of USD 22 for adults and USD 12 for children (approximately)

Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 120.00 per vehicle (roundtrip)

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 15 per night. Valet parking costs USD 15.00 per night. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Club Nautico Tarraya (3-min walk), Los Olvidados cantina bar kitsch (3-min walk), and La Vagabunda (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 120.00 per vehicle roundtrip.
  • The Fives Downtown Hotel & Residences, Curio Collection by Hilton has a spa and an outdoor pool, as well as a 24-hour fitness center.
9.0.Superb.
  • 8.0.Very good

    Room Smell

    Everything was nice except the smell of the room. It smelled like a port-a-potty, sewage smell. They said it was the cleaning solutions but others in our group did not have this smell in their rooms.

    Bruce, 4 night trip with friends, Feb 23, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The hotel overcharged me. Their transfer service didn't take me to the airport, but still charged me. I booked on Hotels.com for $527, they are trying to charge me over $600. The transfer service charged me $160 (almost double what a taxi charges) for a roundtrip. They gave me a ride to the hotel, but left me hanging at the hotel without a ride back to the airport. I ended up taking a taxi and almost missed my flight. I got to the gate as they were loading the plane. I'm especially upset with their transfer service almost causing me to miss my flight and stressing me out. Can you believe they are still trying to charge me $80 for NOT taking me to the airport! They went to the wrong hotel and refused to come to the correct hotel. After 30 minutes of waiting, they finally told me "take a taxi". The Fives Hotel should hire a more professional transfer service.

    tim, 4 night family trip, Feb 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The Five is a perfect pool and party location in Playa! I came here for relaxation and literally 2 blocks from the beach. I absolutely love the ambiance and vibe. You can find quiet and relaxing vibes as well as fun and loud at the rooftop pool. Highly recommend it! Rooms are also beautiful although I wood get the one with a balcony next time - it overlooks the indoor courtyard. Love it!

    4 night romance trip, Feb 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel be careful with Cc charges

    Beautiful decorated comfortable rooms and the infinity pool is outstanding. My issue was on my day of departure my waiter charged $390 US instead of the 390 pesos or $14 US still waiting on this to be resolved 24hrs later. Service at the restaurant was mediocre at best. The highlight of the hotel was the concierge Oliver of epic travelers.

    Esteban, 1 night trip, Feb 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Amazing hotel in Playa Del Carmen

    The Fives hotel is a lovely and modern property, perhaps the nicest non-resort hotel in Playa Del Carmen. The valet parking for $15 a day was worthy, because it seems there is not too many places to park around the area. The hotel is located just one block away from 5th avenue where you can find many shops and restaurants, and only two blocks away from the beach. The rooms were spacious and comfortable, very clean, the lobby area is cozy and inviting. The best thing of the hotel is without a doubt the rooftop. Awesome infinity pool with a nice lounge/restaurant area. They extended our check out time until 1pm which was a really nice gesture. The downsides: Upon arrival you are met by a hotel concierge, who tries to persuade you to attend a time share presentation, which is quite annoying. The room we got on the 4th floor was very noisy, people slamming doors, and playing loud music, and lastly, I think the hotel staff needs to enforce the mask policy better. Most tourists would just walk around the corridors and lobby without them.

    1 night family trip, Jan 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The rooftop view is nothing short of spectacular! The staff was very friendly and inviting.

    Ibrahim, 3 night romance trip, Jan 22, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Excellent modern hotel.

    It was really good, I enjoyed staying at the Fives, but I didn’t use any of the facilities as I got there late and left early.

    Paul, 1 night business trip, Jan 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful hotel and very kind, friendly staff!

    The staff is very friendly. The hotel is clean and in a great location. The restaurant is excellent and the rooftop is beautiful. It’s not a quiet hotel but it’s certainly comfy and the bed was great. They did go out of their way to make me happy! Lavia, front desk mgr, was extra kind and personally assisted me with a quieter room. Luis, rooftop was top notch and so was the rest of the staff. I enjoyed my stay and will go back. It’s a great place with a coffee shop, little store for snacks etc and you are always greeted with a smile. Excellent.

    Melody, 6 night trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    The hotel is in a decent location one block from 5th avenue which is great. However, staff and service are lacking. I am still waiting for a bucket of ice I asked for 1 hour after checking in. I called down 3 times on separate occasions to request items, was told they were coming and they never did. I paid for a SUITE and was told when I arrived that there were none available and to come back after the holidays. How can you advertise and make someone pay for a suite that’s not available? Who would tell someone to come back 3-4 days later, pack up and switch rooms, if they want? The hotel food was subpar but convenient and excisions/transportation book were lacking communication all around. We didn’t know the full details and what we thought was a 8 hour excursion turned into a 14 hour excursion.

    7 night romance trip, Dec 29, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Clean, comfortable and close to everything

    Really happy with our stay at The Fives. Rooms were comfortable, close to the beaches as well as all of the action on and near 5th Avenue. The rooftop pool was awesome. And you can't beat the rates. Would stay again.

    michael, 3 night trip, Dec 21, 2020

    Verified Hotels.com guest review

See all 318 reviews