The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Outdoor pool
Rooftop pool
Outdoor pool
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property
Adults-only hotel with spa, near Quinta Avenida

8.6/10 Fabulous

972 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Sauna
  • Beach towels
  • Pool bar
  • Business center
  • UNESCO Sustainable Property
For families
  • Microwave
  • Private bathroom
  • Separate sitting area
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Plaza Las Americas - 8 min drive
  • Playacar Golf Club - 13 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Xplor Theme Park - 18 min drive
  • Tres Rios Ecopark - 21 min drive
  • Xcaret Eco Theme Park - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5-star luxury hotel in the heart of Downtown Playa del Carmen
Close to Playa del Carmen Main Beach, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to hydrotherapy, a body treatment, or a sports massage at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a hot tub.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • An elevator, tour/ticket assistance, and meeting rooms
  • Massage treatment rooms, concierge services, and multilingual staff
  • Guest reviews speak highly of the helpful staff and location
Room features
All 120 rooms include comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like separate sitting areas and bathrobes. Guest reviews speak well of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and coffee/tea makers

All inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offer free cancellation for a full refund?
Yes, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
As of 20 August 2022, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on 13 September 2022 start from P5,271, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive and nearby?
Onsite recreation at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive also has 2 bars and a sauna, as well as a fitness center.
Are there restaurants at or near The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there are 3 onsite restaurants. Nearby restaurants include rey david (3-min walk), Quinta De Piedra (3-min walk), and Ah Carbon (3-min walk).
Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive like?
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travelers say that the hotel is in a great location.

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

LATOYA, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

ilan, 7-night trip
Verified Hotels.com guest review

2/10 Poor

AVOID this PRISON!!!
WORST experience ever! AVOID this property. PRISON style accomodations! I booked a stay and was immediately upcharged $100 USD for a 3rd person eventhough the Master Suite slept 3 ppl! The lobby, hallways and common areas were over 90 degrees hot! The lobby was unaccessible and under contruction. Worst of all, we could not have any family/friends over in our room; 20 mins maximum in room visits!!! We couldn’t invite our family members to come visit us for a drink/movie because they were not allowed to visit. (only in the pool area) The phone didn’t work, neither did the coffee maker or TV remote control. There was NO in-room service at any time and you could not charge drinks to the room while at the pool! Very inconvenient! The manager was not friendly and made us wait for over 1 HOUR to finally get our room ready in the HOT lobby! I had to downgrade to a jr. suite to avoid getting surcharged! If you want to enjoy your vacation, do NOT stay here, stay elsewhere!
Joaquin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rob, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing value for money
Probably one of the better hotels in Playa. When staying in Playa, it's very important to check that the hotel isn't noisy, since the streets are pretty loud. Our room was super silent, although we did hear some of the other rooms did get noise. We had an amazing time, the included breakfast is great, and the rooftop bar is very fun. Defines recommended.
Shoham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brennan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente locación, el personal súper atentos, recomendable al 100% Definitivamente regresaría a este hotel
Edgar, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

Terry, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ghali, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ashley, 3-night trip
Verified Expedia guest review