4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
What's nearby
Laval University - 5 min drive
Aquarium of Quebec - 6 min drive
Laurier Quebec - 6 min drive
Les Galeries de la Capitale - 6 min drive
Vidéotron Centre - 9 min drive
Getting around
Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive
Quebec Sainte-Foy Station - 11 min drive
Quebec, QC (XFY-Sainte-Foy Train Station) - 11 min drive
Quebec Palace Station - 14 min drive
Restaurants
McDonald's - 11 min walk
Tim Hortons - 4 min drive
Le Folichon Cabaret - 2 min drive
A&W Restaurant - 3 min drive
Roulo Vietnamien - 4 min drive
About this property
Hotel Citadelle
At Hotel Citadelle, you'll be within a 10-minute drive of Laval University and Aquarium of Quebec. Free perks include WiFi and self parking. Also, Laurier Quebec and Les Galeries de la Capitale are within a short drive. Fellow travelers say great things about the helpful staff and overall value.
Languages
English, French
At a glance
Hotel size
36 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered onsite self parking
Free uncovered onsite extended parking
Other information
Smoke-free property
Property amenities
Food and drink
Coffee shop
Coffee/tea in a common area
Free daily reception
What to do
Ski area nearby
Services
24-hour front desk
Tour/ticket assistance
Free newspapers in lobby
Luggage storage
Accessibility
Elevator
Wheelchair-accessible path to elevator
Well-lit path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Window screens
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Food and drink
Refrigerator
More
Daily housekeeping
Fees & policies
Policies
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Property Registration Number 2025-07-31, 063070
Also known as
Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City
Frequently asked questions
Does Hotel Citadelle offer free cancellation for a full refund?
Yes, Hotel Citadelle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Citadelle?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Citadelle?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Hotel Citadelle?
Check-in start time: 3:00 PM; Check-in end time: 4:00 AM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Hotel Citadelle and nearby?
Have fun with nearby winter activities like skiing.
Hotel Citadelle Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
10/10 Exceptional
January 30, 2025
Ramy
Ramy, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
January 21, 2025
Joel
Joel, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
January 13, 2025
Mario
Mario, 2-night trip
Verified Hotels.com guest review
2/10 Poor
January 7, 2025
Decus
Pire nuit de ma vie ! La chambre était sale pas de manette pour la télé et pas de service pour dautre serviette ! La chambre est briser ! Vous verrez avec les photos ! Demmander de me faire changer de chambre mais dit qu’il n’avait plus de chambre de disponible ! Ne veux pas me rembourser et patron impossible à rejoindre
Jessika
Jessika, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
January 6, 2025
Julie
Julie, 2-night trip
Verified Hotels.com guest review
6/10 Good
January 5, 2025
Je ne recommande pas, qu'en dernier recours!
J'ai aimé le fait qu'il y avait 2 chambres mais c'est tout. C'était sale. Le plancher était sale, des rouleaux de cheveux au sol, des moisssures dans la salle de bain et très poussiéreux en général ainsi que des saletés sur les murs. Douche trop petite et pas pratique avec un rideau pour cette grandeur.
JULIE
JULIE, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
December 29, 2024
Annie
Annie, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
December 27, 2024
Jean-pierre
Jean-pierre, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 17, 2024
Isabelle
Isabelle, 1-night trip
Verified Hotels.com guest review
6/10 Good
December 15, 2024
Not a great stay...
I was given a room in the older part of the hotel. Not overly comfortable, could hear the people next to me. Front desk man in the evening could use some customer service training, not a very nice person.
Richard
Richard, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
December 2, 2024
Renee
Renee, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
October 29, 2024
There is no free breakfast, only coffee and tea.
Hiep
Hiep, 2-night trip
Verified Expedia guest review
6/10 Good
October 28, 2024
Average hotel. It's clean but very basic.
No trashcan in the room.
Basic cable TV, no american channels.
Martin
Martin, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
October 26, 2024
Ver clean, and helpful staff.
Iyad
Iyad, 1-night family trip
Verified Expedia guest review
6/10 Good
October 23, 2024
Sahadat
Sahadat, 1-night trip
Verified Expedia guest review
6/10 Good
October 21, 2024
VICTOR JOSEPH
VICTOR JOSEPH, 3-night trip
Verified Expedia guest review
8/10 Very Good
October 21, 2024
Shiwei
Shiwei, 1-night trip
Verified Expedia guest review
6/10 Good
October 18, 2024
There was no hair dryer provided in the room. No spare available hair dryer to lend when we ask. I had to go out with my hair wet on 5 degree temperature.
Anna Marie
Anna Marie, 1-night trip
Verified Expedia guest review
4/10 Fair
October 17, 2024
YANNICK
YANNICK, 1-night trip
Verified Expedia guest review
10/10 Exceptional
October 12, 2024
Oksana
Oksana, 2-night trip
Verified Expedia guest review
10/10 Exceptional
October 8, 2024
Harpalgrang
Harpalgrang, 1-night trip
Verified Expedia guest review
6/10 Good
October 6, 2024
Bien pour une nuit en famille de 5 ou 6.
Vieux style d'hôtel. Propre. Besoin d'un rafraîchissement. La femme de menage avait oublier une débarbouillette salle sur la pole de rideau de douche. Les lampes sont croche ou rouiller. Les plogue ne sont pas trop solides. Des vis de la chambre voisine sort pres du porte serviette dans la chambre de bain. Mais il ont 3 lit se qui est tres bien. Fil dair climatisé pas assez long et vieille fan dans la petite chambre a part.
Cedrik
Cedrik, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
October 5, 2024
Very run down.
I was given a basement room that I found oldish and smelling damp. Felt more like a dorm room. I then requested a better room and was given a similar room on the main floor overlooking a staircase. The room was in bad shape, the bathtub was full of stains. The floor is old linoleum. There are obviously fake reviews on this website claiming it is clean and comfy. The smell of marijuana was everywhere in the hallways.