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Heart Hotel

3.5 star property
Family-friendly hotel with restaurant, connected to a shopping center, near Hoan Kiem Lake

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Photo gallery for Heart Hotel

Minibar, in-room safe, desk, blackout drapes
Free daily local cuisine breakfast
Reception
View from property
Reception
In the heart of Hanoi's Old Town, Heart Hotel offers a warm welcome with local breakfast and convenient amenities. Enjoy in-room WiFi, dry cleaning services, and babysitting for a family-friendly stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Childcare
  • Free breakfast
  • Free parking
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour room service
  • Babysitting
  • Business center
  • Airport shuttle
  • Area shuttle
  • Train station pick-up service
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe

For families (6)

  • Children stay free
  • Babysitting services
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Partial Lake View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Queen Bed, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
  • 24 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, blackout drapes

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, City View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, City View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Day bed
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 4 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 4 min walk - 0.4 km
  • St. Joseph's Cathedral of Hanoi - 6 min walk - 0.6 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 45 min drive
  • Hanoi Long Bien Station - 11 min drive
  • Ga Thuong Tin Station - 17 min drive
  • Hanoi Railway Station - 19 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪The Note Coffee - ‬1 min walk
  • ‪Domino's Pizza - ‬1 min walk
  • ‪Coffee Club - ‬1 min walk
  • ‪Thủy Tạ - ‬2 min walk
  • ‪The Little Hanoi - ‬1 min walk

About this property

Heart Hotel

You'll be in a fantastic location at Heart Hotel, just a 5-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. Guests looking for a bite to eat can check out the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day. Also, Thang Long Water Puppet Theatre and St. Joseph's Cathedral of Hanoi are within just a 10-minute walk.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 1:30 PM; Check-in end time: midnight
    • Express check-in available
    • Minimum check-in age: 15
    • Check-out time is 11:30 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
    • Train station pick-up*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2006
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 10.0 per day

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi

Frequently asked questions

Does Heart Hotel offer free cancellation for a full refund?

Yes, Heart Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Heart Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Heart Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Heart Hotel?

Yes, an airport shuttle is available. The charge is USD 18 per vehicle one way.

What are the check-in and check-out times at Heart Hotel?

Check-in start time: 1:30 PM; Check-in end time: midnight. Check-out time is 11:30 AM. Express check-in is available.

What is there to do at Heart Hotel and nearby?

Have fun during the warmer months with activities nearby such as cycling.

Are there restaurants at or near Heart Hotel?

Yes, there's an onsite restaurant.

What's the area around Heart Hotel like?

Heart Hotel is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 4 minutes' walk from Hanoi Old Town Night Market.

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Heart Hotel Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Exceptional

j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil
maisonnave, 9-night trip

8/10 Very good

Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
6-night trip

4/10 Fair

2-night trip

10/10 Exceptional

Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
2-night trip

8/10 Very good

Okyay, 3-night trip

6/10 Good

1-night trip

8/10 Very good

Hyejin, 1-night trip

8/10 Very good

Proximités des grandes attractions, qualité prix corrdct, petit petit-déjeuner intéressant
Sylvain, 2-night trip

8/10 Very good

À proximité des attractions à moins de 2km. Personnel très accomodant.
Dylvain, 1-night trip

8/10 Very good

Mega godt for pengene
Vores ophold var meget godt. Vi boede her 2 nætter og synes det lå rigitg godt ift byen og søen og der hvor det sker.
Jonas, 2-night trip

8/10 Very good

Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice
Rhyanne, 1-night trip

10/10 Exceptional

Great location, big room and friendly staff.
Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
Nicholas, 1-night trip

10/10 Exceptional

Fantastisk personal och läge
Fantastisk personal och bra och fräscha rum. Bra utsikt och nära till allt.
Emrah, 1-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
1-night trip

10/10 Exceptional

Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.
Jonas, 3-night trip

8/10 Very good

土曜日で、ホアンキエム湖周りの道路が歩行者天国になり、夜遅くまでイベントで大盛りあがりでした。静けさを求める人は、避けた方が良いです。
1-night trip

10/10 Exceptional

Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.
3-night trip

8/10 Very good

2-night trip

10/10 Exceptional

Great little hotel in Hanoi.
Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
Kerry, 4-night trip

8/10 Very good

Dale, 1-night trip

6/10 Good

직원들 친절도는 높으나 칫솔컵 불양 환풍기 먼지 가득 조금 지저분해 손이 들감 개미가 있어 사다 놓은 과일을 못먹게 되었내요
1-night trip

8/10 Very good

2-night trip

8/10 Very good

ホアンキアム湖まですぐの立地が最高でした。対応も良くてみなさん良い方で好印象でした。オーダー式の朝食も口コミ通りとてもよかったです。口コミで心配していたカギの件は確かに使いにくかったですが、基本的に2回回せば大丈夫ですのでコツさえつかめれば問題ないと思います。部屋からの眺めは気にしてなかったですが、レイクビューの方が良かったかなとちょっと思いました。またハノイに行く際には利用したいと思います。
4-night trip

10/10 Exceptional

Nice and well located hotel
Friendly staff, nice rooms and super locotion for a cheap price.
Lars, 3-night trip