Destination
Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Hacienda Real del Caribe

3.5-star hotel with outdoor pool, near Quinta Avenida

  • Free WiFi in lobby
From
P2,472

Image gallery

  • Hacienda Real del Caribe
  • Hacienda Real del Caribe
  • Pool
  • Pool
  • Hacienda Real del Caribe
Hacienda Real del Caribe. Image 1 of 28.
1 / 28Hacienda Real del Caribe
8.2.Very good.
  • Hotel con tarifas en USD, que maneja un tipo de cambio de 22.00 MXN cuando en el banco y…

    May 19, 2021

  • The Hacienda Real del Caribe is a quaint hotel with lots of personality in the perfect…

    May 14, 2021

See all 163 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Safe
Shopping
Convenient
  • Free WiFi
  • Pool
  • Airport transfer
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 58 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Private bathroom
  • Separate sitting area
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Grand Coral Golf Riviera Maya - 3.7 mi / 5.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Grand Coral Golf Riviera Maya - 3.7 mi / 5.9 km
  • Xplor Theme Park - 6.2 mi / 9.9 km
  • Xcaret Eco Theme Park - 6.6 mi / 10.6 km
  • Tres Rios Ecopark - 7.2 mi / 11.7 km
  • Maroma Beach - 11 mi / 17.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 58 rooms

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 6:30 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Outdoor pool

Services

  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Small print

Also known as

  • Hacienda Real Caribe
  • Hacienda Real del Caribe Playa del Carmen
  • Hacienda Real del Caribe Hotel Playa del Carmen
  • Hacienda Real Caribe Hotel
  • Hacienda Real Caribe Hotel Playa del Carmen
  • Hacienda Real Caribe Playa del Carmen
  • Hacienda Real Caribe l Carmen
  • Hacienda Real del Caribe Hotel

Optional extras

Early check-in can be arranged for an extra charge of USD 20 (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 65 per vehicle (one-way)

Airport shuttle for children between the ages of 1 and 7 costs USD 25 (one-way)

Area shuttle service is offered for an extra charge

Policies

Pool access available from 8:00 AM to 9:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hacienda Real del Caribe does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hacienda Real del Caribe.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - anytime. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, MAGNOLIAS offers American cuisine. Nearby restaurants include Dirty Martini Lounge (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 65 per vehicle one-way.
  • Hacienda Real del Caribe has an outdoor pool and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Beautiful place to stay.

    A wonderful place to stay. Block away from La Quinta Avenida. Clean, quiet and excellent price. I'll come back again.

    Oscar, 3 night family trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    PEEEEEESIMO

    No me gusto ni cinco. Muy bien ubicado pero el hotel es horrible. Nos dieron habitacion al lado de la piscina que tenia una puerta que daba a la piscina que NO cerraba , para rematar no tienen limitaciones a los que quieran usar la piscina y estan hasta tarde en la noche incomodando a los huespedes que tienen las habitaciones de cerca de la piscina. El mobiliario de la habitacion es viejisimo no me volveria a quedar nunca.

    Ibrahim, 1 night trip, Nov 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Bed was hard and uncomfortable. Everything is lake was good.

    4 night trip with friends, Sep 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean hotel, friendly staff, and perfect location! The AC in our room didn’t work, so I reported the problem, and within 15 mins a employee was there to check it out.

    Julissa, 3 night romance trip, Aug 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Stay and have fun

    Nice place nice coustumer service and delicious breakfast

    Jose, 2 night family trip, Aug 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Location Is Good..Bath Tub was not clean..they came to do the room pretty late around 5 p.m...I was resting and did not want to leave the room at the time..checking out was not friendly..

    2 night business trip, Feb 17, 2020

    Verified Expedia guest review

  • 6.0.Good

    Mucho ruido !! Hasta las 4 am y la cerradura de la puerta estaba mal. Se metía todo el ruido

    1 night family trip, Jan 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    It is a nice well maintained and clean. Be aware that if you have difficulty sleeping due to noise, then this hotel may not be right for you. There's a club behind this hotel.

    jessica, 3 night family trip, Jan 9, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Extra charges

    They would not let me and my girlfriend take another to the room. They charged an additional $30 USD. Our room had 2 beds. Also was charged additional $10 USD for checking out at 12:25 Vs 12:00.

    1 night romance trip, Jan 4, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    This was really dissapointing. I actually read all the good comments and got this property recommended by a local friend but it was a bad experience. In general hotel is very outdated, very noisy, couldn't sleep one single night, staff not helpful and not friendly, one time I bought tickets for a club beach and took a taxi there just to find out that tickets were not valid, no availability anymore, and this was supposed to be the beach club the hotel was working with! Very bad, no apoligies or any other offer for the hotel mistake, no reimbursement for the 2 taxis I paid, nothing. Staff lied to me once saying that airco didn't work, just found later on when called the handyman that this was a 'standard lie' to avoid overusing the airco. Also they didn't want to provide to me a second key for the bedroom, and I needed one additional, again a lie that just 'one key at the time was working' but when I offered money for the second key, suddenly it was possible. I mean really? every hotel gives you two keys at least. Do not go to this hotel, there are several hotels there but this one shouldn't be your option. Pool water is cold, always alone, beds at the pool extremely dirty and with visible dirty spots, the bathroom of the room is dirty in general, no pressure on the water, cold water. Very bad as well the organization for the breakfast, to which we need signatures (two times) for each coupon. There was no chance to have the coupon for the breakfast in advance.

    4 night family trip, Dec 23, 2019

    Verified Expedia guest review

See all 163 reviews