Palais Hansen Kempinski Wien

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Indoor pool
Presidential Suite | Living area

Overview of Palais Hansen Kempinski Wien

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Palais Hansen Kempinski Wien

5.0 star property
Luxury hotel with full-service spa, connected to a rail/subway station, near Sigmund Freud Museum

9.6/10 Exceptional

963 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
The price is P 22,414
Price available on 10/29/22
Schottenring 24, Vienna, Vienna, 1010
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Babysitting
  • 24-hour business center
For families
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels

Choose dates to view prices

About this area

What's nearby

  • In Innere Stadt
  • St. Stephen's Cathedral - 14 min walk
  • Vienna State Opera - 22 min walk
  • Museumsquartier - 12 min drive
  • Naschmarkt - 12 min drive
  • Stephansplatz - 12 min drive
  • Hofburg Imperial Palace - 14 min drive
  • Belvedere - 17 min drive
  • Spanish Riding School - 7 min drive
  • Wiener Prater - 14 min drive
  • Ernst Happel Stadium - 18 min drive

Getting around

  • Vienna International Airport (VIE) - 25 min drive
  • Vienna Franz-Josefs-Station - 19 min walk
  • Vienna Mitte Station - 23 min walk
  • Vienna Praterstern Station - 29 min walk
  • Schottenring U-Bahn - 4 min walk
  • Schottentor U-Bahn - 6 min walk
  • Rossauer Lande U-Bahn - 9 min walk
  • Airport shuttle (surcharge)

About this property

Palais Hansen Kempinski Wien

5-star luxury hotel in the heart of Innere Stadt
A roundtrip airport shuttle, a terrace, and shopping on site are just a few of the amenities provided at Palais Hansen Kempinski Wien. Indulge in a facial, a body wrap, and a body treatment at the onsite spa. Enjoy international cuisine and more at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, massage treatment rooms, and express check-in
  • A banquet hall, a front desk safe, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and location
Room features
All 152 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews highly rate the spacious rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, tablet computers, and daily housekeeping


Arabic, Chinese (Mandarin), English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 152 rooms
  • Arranged over 5 floors


  • Check-in time from 3 PM - 5 AM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Secured covered onsite self parking (EUR 45 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site


  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Shopping
  • Segway rentals/tours nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bicycle rentals


  • 1 building/tower
  • Built in 1873
  • Safe-deposit box at front desk
  • Terrace
  • Piano
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking


  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Tablet computer
  • Flat-screen television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling
  • Restaurant dining guide

Special features


The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.


Edvard - This fine-dining restaurant specializes in international cuisine and serves dinner only. 1-star Michelin rating. Reservations are required.
Die Kueche - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Lobby Bar und Lounge - Onsite bar. Open daily.
Cigar Lounge - Onsite bar. Open daily.
26°EAST - Onsite Champagne bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 100 per night


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 35 per pet, per day


  • Covered self parking costs EUR 45 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hansen Kempinski
Hansen Kempinski Vienna
Kempinski Hansen Vienna
Kempinski Palais Hansen Vienna
Kempinski Palais Vienna
Palais Hansen Kempinski
Palais Hansen Kempinski Hotel
Palais Hansen Kempinski Hotel Vienna
Palais Hansen Kempinski Vienna
Palais Kempinski
Palais Hansen Kempinski Vienna Hotel
Palais Hansen Kempinski Vienna
Palais Hansen Kempinski Wien Hotel
Palais Hansen Kempinski Wien Vienna
Palais Hansen Kempinski Wien Hotel Vienna

Frequently asked questions

Does Palais Hansen Kempinski Wien offer free cancellation for a full refund?
Yes, Palais Hansen Kempinski Wien does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palais Hansen Kempinski Wien?
As of September 28, 2022, prices found for a 1-night stay for 2 adults at Palais Hansen Kempinski Wien on October 14, 2022 start from P 22,414, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palais Hansen Kempinski Wien?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palais Hansen Kempinski Wien?
Yes, there's an indoor pool.
Are pets allowed at Palais Hansen Kempinski Wien?
Yes, pets are welcome. There's a charge of EUR 35 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palais Hansen Kempinski Wien?
Yes. Self parking costs EUR 45 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Palais Hansen Kempinski Wien?
Yes, an airport shuttle is available. The charge is EUR 60 per vehicle one way.
What are the check-in and check-out times at Palais Hansen Kempinski Wien?
You can check in from 3 PM - 5 AM. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Palais Hansen Kempinski Wien?
No, this hotel doesn't have a casino, but Montesino Casino (10-min drive) is nearby.
What is there to do at Palais Hansen Kempinski Wien and nearby?
Palais Hansen Kempinski Wien has 2 bars and a spa, as well as an indoor pool and a 24-hour health club.
Are there restaurants at or near Palais Hansen Kempinski Wien?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Pasta e Basta (3-min walk), Aera (3-min walk), and Hansen (3-min walk).
Does Palais Hansen Kempinski Wien have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Palais Hansen Kempinski Wien like?
Palais Hansen Kempinski Wien is located by the river in Innere Stadt, a short 4-minute walk from Schottenring U-Bahn and 14 minutes' walk from St. Stephen's Cathedral. Travelers give top marks for the hotel's prime location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Loved our stay
We had a wonderful stay here. The location was fabulous, the room was quiet and lovely, we had everything we needed, and truly loved everything about it
Claire, 2-night trip
Verified guest review

10/10 Exceptional

Very Nice luxurious Historical Hotel
It was great
Mubarak, 2-night trip
Verified guest review

2/10 Poor

Considering i stay over 15years 50-100 hotel nights a year in europe of which often kempinskis i say with good heart that have never experienced more bad service and attitude than in this hotel. The entire front office staff and food and beverage management should be fired. Lobby bar where where max 3 tables occupied could not ask ONCE if we want something to order.. when they brought new drinks after we somehow catch them they left table uncleaned of hours old snack left overs etc. But the best part was when we told 1h advance we need taxi to airport.. some utterly useless doorman who said often 5 minutes failed.. we where about to loose very expensive flights and as time passsed the incredible doorman got more less caring and said go take a train and walked away. When we politely but strongly said we expect 5 start hotel in capital find us taxi in one hour he saif what a F.. you want more from me.. i tried.. even grosses the street where was maraton. Reception was equally useless attitude and only my eventual total yelling at them and proposing one employee would use personal car ONE very nice personell Samy saved our trip. Thank You to him as he was only person worthy to be saying he works in Kempinski. I have shared this experience wih over 100 frequent business travelers i know. Ofc my Vienna friends said Kempinski Vienna is last they recommend anyway but this was top. The stay was 7.5-8.5.2022
Rene, 1-night romance trip
Verified Ebookers guest review

10/10 Exceptional

This property is beautiful, the rooms are a good size, the staff are so nice, the breakfast is amazing, and the beds are comfortable. Definitely stay here.
Erin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Guy, 2-night trip
Verified guest review

10/10 Exceptional

Excellent Hotel.
Leidy, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel is fantastic, gorgeous, clean, modern but classic. The staff are the most polite and accommodating people - very eager to help. The room service is fantastic - get the egg Benedict and the sweet potato with relish... insane. I really enjoyed it, and they made my work trip as easy as possible. They even had PCR covid tests that you can do from your room and have it picked up daily by a local lab. It saved me so much time and worry. I had not been to Austria in 25 years and forgot how lovely the people are there.
Kristen, 3-night business trip
Verified Expedia guest review

6/10 Good

Housekeeping did little more than make the bed and change the towels, sometimes not even bothering to take away garbage. There is a cigar smoking room on the main floor, and it wafts smoke into all of the hallways (thankfully not into the rooms). Staff was generally courteous, but also not particularly helpful (this is a theme in Austria though, we found). Location could be a lot better as well. It's too far away from the main tourist area of Stephansplatz. Overall, a disappointing experience, and definitely not worth the 5 star price tag.
Paul, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Great place but lack of healthy measures
In general we have a very nice stay the only problem is that the Chef that was serving the breakfast does not use a mask and was coughing over the food. When we talk to the hotel about it they say that they can't do anything about it and he was vaccinated. The problem with this is not only covid but other kind of virus that he can transmit
4-night trip
Verified guest review

10/10 Exceptional

Perfect hotel! the staff is very kind, the hotel is very clean and in a good location. The room is very spacious and clean. Perfect hotrl for a perfect stay in Vienna.
Yaniv, 2-night romance trip
Verified Expedia guest review