Hotel Mercure Wien Westbahnhof

4.0 star property
4-star hotel with restaurant, near Hofburg Imperial Palace

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Hotel Mercure Wien Westbahnhof

Photo gallery for Hotel Mercure Wien Westbahnhof

In-room safe, desk, laptop workspace, iron/ironing board
International cuisine

Overview of Hotel Mercure Wien Westbahnhof

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
Felberstrasse 4, Vienna, Vienna, 1150
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe
  • Snack bar/deli
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Elevator

Room options

Standard Room, 1 Twin Bed

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

Superior Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Twin Beds

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

Privilege, Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

About this area

What's nearby

  • In Rudolfsheim-Fünfhaus
  • Hofburg Imperial Palace - 28 min walk
  • Vienna State Opera - 32 min walk
  • Vienna Christmas Market - 33 min walk
  • Schönbrunn Palace - 35 min walk
  • St. Stephen's Cathedral - 40 min walk
  • Mariahilfer Street - 1 min drive
  • Wiener Stadthalle - 2 min drive
  • MuseumsQuartier - 5 min drive
  • Spanish Riding School - 7 min drive
  • Naschmarkt - 6 min drive

Getting around

  • Vienna International Airport (VIE) - 30 min drive
  • Vienna (XWW-Vienna West Train Station) - 2 min walk
  • Vienna West Station - 3 min walk
  • Vienna Franz-Josefs-Station - 7 min drive
  • Vienna West U-Bahn - 3 min walk
  • Gerstnerstraße-Westbahnhof Tram Stop - 5 min walk
  • Urban-Loritz-Platz Tram Stop - 5 min walk


  • Seven North by Eyal Shani - 13 min walk
  • Xin Chao Vietnamese Cuisine - 14 min walk
  • Restaurant Augustin - 16 min walk
  • Konoba - 19 min walk
  • Mini - 17 min walk

About this property

Hotel Mercure Wien Westbahnhof

When you stay at Hotel Mercure Wien Westbahnhof, you'll be just a 5-minute drive from Schönbrunn Palace and Vienna Christmas Market. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Westside, which serves international cuisine. This upscale hotel is also within a short drive of Vienna State Opera and St. Stephen's Cathedral. The property is just a short walk to public transportation: Vienna West U-Bahn is 3 minutes and Gerstnerstraße-Westbahnhof Tram Stop is 5 minutes.


Bulgarian, Croatian, English, French, German, Hungarian, Italian, Romanian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
This information is provided by our partners.

At a glance

Hotel size

  • 252 rooms
  • Arranged over 8 floors


  • Check-in time from 3 PM - 11:30 PM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (dogs only)*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Secured covered onsite self parking (EUR 25 per day)
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (2799 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 2 buildings/towers
  • Built in 1989
  • Safe-deposit box at front desk
  • Banquet hall


  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Westside - This restaurant specializes in international cuisine.
Westside - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person

Children & extra beds

  • Rollaway beds are available for EUR 25.0 per night


  • Pets are allowed for an extra charge of EUR 10 per pet, per day


  • Covered self parking costs EUR 25 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).


This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Does Hotel Mercure Wien Westbahnhof offer free cancellation for a full refund?
Yes, Hotel Mercure Wien Westbahnhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Mercure Wien Westbahnhof?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Mercure Wien Westbahnhof?
Yes, dogs are welcome. There's a charge of EUR 10 per pet, per day.
Is parking offered on site at Hotel Mercure Wien Westbahnhof?
Yes. Self parking costs EUR 25 per day.
What are the check-in and check-out times at Hotel Mercure Wien Westbahnhof?
You can check in from 3 PM - 11:30 PM. Check-out time is 11:30 AM. Express check-in and check-out are available.
Is there an onsite casino at Hotel Mercure Wien Westbahnhof?
No, this hotel doesn't have a casino, but Casino Wien (7-min drive) is nearby.
Are there restaurants at or near Hotel Mercure Wien Westbahnhof?
Yes, Westside offers international cuisine.
What's the area around Hotel Mercure Wien Westbahnhof like?
Hotel Mercure Wien Westbahnhof is in Rudolfsheim-Fünfhaus, a short 3-minute walk from Vienna West U-Bahn and 4 minutes' walk from Mariahilfer Street.







Staff & service




Property conditions & facilities




8/10 Very Good

clean and comfortable
I enjoyed staying at this hotel
yousef, 2-night trip with friends
Verified guest review

6/10 Good

The room had no Airconditioning, in a very hot weather. The room should clearly state whether it has A/C otr not. For a 4 start hotel that was VERY DISAPOINTING!!!!!!! I WOULD NEVER COME BACK NOR RECOMEND IT.
Diego, 5-night business trip
Verified guest review

6/10 Good

The room had no mini refrigerator. The reception told us that its wrong information on expedia. It was very hot days and we where unable to bay any food. The beds were awful The cleaning staff didn't change dirty towels until we asked them Thus experience is not 4 star hotel experience.
Verified Expedia guest review

10/10 Exceptional

Perfect quick stay near Schonbrunn
Conveniently located hotel, clean and comfortable room, and very friendly and helpful concierge/front desk staff.
1-night trip with friends
Verified guest review

10/10 Exceptional

Really happy I chose this place. Everyone was very kind and helpful. It's actually a really nice place. Staff was great. Has a nice little bar. Will try to stay here again next time I'm in Vienna.
Cobey, 2-night trip
Verified Expedia guest review

8/10 Very Good

In such a large city, transportion is key. The hotel is located within 200 m from a metro, tram and train station. The train station has a large mall with many restaurants to choose from and even an Ikea. A Lidl grocery store is across the street. Friendly staff. The lobby is amazing with a replica of a Gustav Klimt mural that is found at the Secession Museum. The room itself is spacious enough, although it looks good but the scale of the furniture doesn' t use the space efficiently. Not enough space to even unpack our backpacks during our 4 day stay. The water pressure is incredible, best shower ever. Again the bathroom looks good, but the lighting is directed on the sink and not toward the face, so shaving and makeup are a guessing game. The A/C was set at 20 C and not very powerful, so the room became warm and we had to open the windows and put some ear plugs to sleep because the street below is super busy and noisy with open windows. The boulevard had 8 car lanes, a tram track and a small park separating traffic. Although the large armoire that holds the fridge is quite deep, the fridge itself is shallow. Instead of a desk is an oval table with no desk lamp. The beds were comfortable but the pillows with a bit deflated. Still it looks goods. We skipped the breakfast as it was pricy.
Alvin, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Overall a good experience
Clean, friendly, great location, good value for money. Only 2 small negatives - would love a kettle in the room - the cafe seemed a bit too formal to get a quick coffee from. One day at breakfast I had to wait 5 mins for cups to be replaced before I could get a drink. Minor inconveniences but slightly frustrating if you're a coffee addict like me.
Miss, 2-night trip
Verified guest review

8/10 Very Good

masayuki, 2-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified guest review

8/10 Very Good

Pretty good
I have stayed at this hotel many times. The room was fine and quite spacious (privilege room) but the hotel is showing its wear and tear. The breakfast area was quite chaotic with lots of tourists. The location is OK.
Paul, 2-night business trip
Verified guest review