4/10 Fair
February 17, 2025
Really unpleasant experience
The hotel is advertised as family friendly but on arrival it was clear this isn’t really the case. The stairs up to the standard double rooms are steep and there’s a small stepped landing with steps up and down to the shared bathroom, definitely not suitable for small children and very difficult to carry bags up and down. The stay was a very reasonable price but the neighbours were so antisocial, and so noisy, that we couldn’t sleep or get any access to the shared bathroom. I turned the shower on to wash my daughter and by the time I’d returned with a towel there was a man making a mess at the sink! I messaged the host at midnight via hotels.com to let them know but nothing was done about it. A member of hotel staff also woke my daughter up at 9:50pm banging on our door with an extra duvet, which was for someone else. The traffic noise was unbearable and we hardly slept. I was surprised as assumed the countryside location would be peaceful, but it turns out the hotel is on the main road which is busy even on Sunday night and at 4am. The window was very draughty and the room was so small you couldn’t move the bed away from it. The central heating was broken and the room had a portable electric heater on the floor. We left at 6:45am and couldn’t face staying for breakfast. Some of the reviews made it sound like a safe bet but our experience was really bad. As a couple you might put up with it but with children in tow this place is a definite no-go.
Verified traveler
1-night family trip
Verified Hotels.com guest review