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The West Hotel & Spa

4.0 star property
Rejuvenate your senses with a relaxing sports massage or unwind over breakfast. Let the hotel's attentive team make your stay seamless.

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Photo gallery for The West Hotel & Spa

Reception
Terrace/patio
Minibar, desk, laptop workspace, blackout drapes
Exterior
Hot stone massages, Thai massages, sports massages
Nestled near Hoan Kiem Lake, The West Hotel & Spa offers a tranquil retreat with a free breakfast buffet and sports massage at the onsite spa. Unwind with in-room WiFi, dine at the restaurant, and take advantage of luggage storage, concierge services, dry cleaning/laundry services - all made possible by the helpful staff that previous guests rave about.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Non-smoking
  • Spa
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Airport pick-up service
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is P2,299
P2,598 total
includes taxes & fees
Mar 3 - Mar 4

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

Minibar, desk, laptop workspace, blackout drapes

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Minibar, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Bedroom, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, desk, laptop workspace, blackout drapes

Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Fan
Hair dryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Minibar, desk, laptop workspace, blackout drapes

Junior Room, 1 King Bed, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, desk, laptop workspace, blackout drapes

Executive Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Separate bedroom
Fan
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed

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The price is P3,876
P4,396 total
includes taxes & fees
Mar 18 - Mar 19
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About the neighborhood

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk
  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral of Hanoi - 9 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 40 min drive
  • Hanoi Long Bien Station - 6 min drive
  • Hanoi Gia Lam Station - 15 min drive
  • Hanoi Railway Station - 23 min walk
  • Airport pick-up service

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Bánh Mì Hôi An - ‬2 min walk
  • ‪Toshi Restaurant - ‬2 min walk

About this property

The West Hotel & Spa

You'll be in a fantastic location at The West Hotel & Spa, just a 5-minute walk from Hoan Kiem Lake and Hanoi Old Town Night Market. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the restaurant. Also, Dong Xuan Market and St. Joseph's Cathedral of Hanoi are within just a 10-minute walk. Fellow travelers say great things about the helpful staff.

All inclusive

All-inclusive room rates at The West Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport pickup on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Free daily reception

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Full-service spa
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Accessible airport shuttle
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Hydromassage showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, sports massages, and Thai massages. The spa is open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 420000 per vehicle. Maximum occupancy 3

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Does The West Hotel & Spa offer free cancellation for a full refund?

Yes, The West Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The West Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at The West Hotel & Spa?

Sorry, there's no onsite parking at The West Hotel & Spa.

Is airport shuttle service offered by The West Hotel & Spa?

Yes, a shuttle from the airport to the hotel is available. The charge is VND 420000 per vehicle.

What are the check-in and check-out times at The West Hotel & Spa?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at The West Hotel & Spa and nearby?

The West Hotel & Spa has a spa.

Are there restaurants at or near The West Hotel & Spa?

Yes, there's an onsite restaurant.

What's the area around The West Hotel & Spa like?

The West Hotel & Spa is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 6 minutes' walk from Dong Xuan Market.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely stay
We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Marilou, 2-night trip

4/10 Fair

Definitely not 4*
Fantastic location but shabby hotel with disinterested reception staff and minimal housekeeping. Would not return
deborah, 4-night trip

10/10 Exceptional

Staff was soo friendly and polite. I was travelling by myself and the hotel had all the ameneties that I needed. Hotel is located right in the middle of the weekend night market. Thank you!

10/10 Exceptional

Excellent location
hung, 1-night trip

10/10 Exceptional

Amazing location amazing staff clean rooms, highly recommend
Haki, 1-night trip

10/10 Exceptional

Highly recommend

10/10 Exceptional

The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
Melanie, 2-night trip

8/10 Very good

Very convenient location! Fantastic complimentary breakfast. Lovely staff
Oleksandra, 1-night trip

8/10 Very good

Great location, but the doors were noisy because you had to slam it because of the alarm.
Chris, 1-night trip

10/10 Exceptional

Highly recommended
Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊
Jumar, 4-night trip

10/10 Exceptional

Great over all
Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside. Friday to sunday there is a night market just outside the hotel!
siew kiang, 1-night trip

2/10 Poor

They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Esmond, 1-night trip

10/10 Exceptional

This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Patrick, 4-night trip

10/10 Exceptional

Very friendly staff! You can also go around easily by walking
Tak, 1-night trip

8/10 Very good

Chloe, part of the staff at the front desk was extremely helpful and supportive! I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by Extremely busy on the outside but calm in the room where we spent 4 nights
AZAEL, 5-night trip

10/10 Exceptional

Compact and easy to use.
Kaoru, 3-night trip

10/10 Exceptional

Staff helpfull and easy to talk to,great breakfast
Wayne, 3-night trip

8/10 Very good

Everything at this hotel is great except a few little bugs in the room. Hot breakfast, excellent location at the heart of the weekend night market and other shopping and food area. Front staff speaks english well and friendly. They offer good concierge services.
Jessica, 1-night trip

10/10 Exceptional

We highly recommend this hotel, everything is just perfect and we enjoy our stay, the staff are so friendly and helpful. Convenient location to everything.

10/10 Exceptional

The property was conveniently located but needs to be cleaned
Grace, 5-night trip

8/10 Very good

Overnight in Hanoi.
Perfectly situated for the night market. Our room had no window but was surprisingly quiet even with the night market. The staff were friendly and accommodating; room clean. Overall a good value.
1-night trip

6/10 Good

Good location, excellent staff (Mike help us a lot), cleaning is ok
Desire, 2-night trip

10/10 Exceptional

Amazing staff, super helpful and responsive on whatsapp to any concerns and questions. Liin at the front desk is amazing!
1-night trip

10/10 Exceptional

Nice convient location
Graham, 2-night trip

10/10 Exceptional

Very good location and money.
Good location. Very convenient to old quarters food and shopping. Staff very friendly and helpful.
2-night trip