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Phantom Suites

3.5 star property
Hotel with outdoor pool, near Quinta Avenida

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Photo gallery for Phantom Suites

Terrace/patio
Reception
In-room safe, desk, blackout drapes, soundproofing
Outdoor pool
Mini-fridge, microwave, stovetop, blender
Ah Xok Suites is a haven near Mamitas Beach and Playa del Carmen Main Beach, offering an outdoor pool, in-room WiFi, and luggage storage. Unwind with local meal delivery service or seek assistance from the helpful staff at the 24-hour front desk.
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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pool
  • Non-smoking
  • Free WiFi

Main amenities (6)

  • Near the beach
  • Outdoor pool
  • Breakfast available
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance

For families (6)

  • Kitchen
  • Blackout drapes/curtains
  • Elevator
  • Flat-panel TV
  • Outdoor swimming pools
  • Mini-fridge
The current price is P5,298
P6,573 total
includes taxes & fees
Jun 3 - Jun 4

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Master Suite

Living area

Master Suite

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Blender
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite Doble

In-room safe, desk, blackout drapes, soundproofing

Suite Doble

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Blender
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite King

In-room safe, desk, blackout drapes, soundproofing

Suite King

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Blender
  • Sleeps 2
  • 1 King Bed

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The price is P1,830
P2,378 total
includes taxes & fees
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About the neighborhood

Map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Central Square - 19 min walk - 1.7 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬1 min walk
  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪Ojo de Agua - ‬3 min walk
  • ‪Quadra Café - ‬1 min walk
  • ‪Tropical Tacos - ‬2 min walk

About this property

Phantom Suites

Phantom Suites puts you in a great location, within just a 10-minute walk of Mamitas Beach and Quinta Avenida. Guests can enjoy the outdoor pool, and scuba diving and snorkeling are nearby. Also, Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are just a 5-minute drive away. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 19 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM

What to do

  • Beach nearby
  • Cave exploring nearby
  • Motor boating nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Built in 2021
  • Mosquito nets
  • An outdoor pool

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Meal delivery service
  • Mini-fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Griddle
  • Cookware, dishes, and utensils
  • Blender

More

  • In-room safe
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 150 for children

Policies

Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Frequently asked questions

Does Phantom Suites offer free cancellation for a full refund?

Yes, Phantom Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Phantom Suites?

Yes, there's an outdoor pool.

Are pets allowed at Phantom Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Phantom Suites?

Sorry, there's no onsite parking at Phantom Suites.

What are the check-in and check-out times at Phantom Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Phantom Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Phantom Suites and nearby?

Have fun with nearby activities like boat tours, fishing, and power boating. Additional recreation nearby includes spelunking. Phantom Suites also has an outdoor pool.

Does Phantom Suites have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a blender, a griddle, and cookware.

What's the area around Phantom Suites like?

Phantom Suites is located near Mamitas Beach in Zazil-ha, a short 7-minute walk from Quinta Avenida and 8 minutes' walk from Playa del Carmen Main Beach.

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Phantom Suites Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Location
Rooftops
Balcony
Room

What guests liked

  • The property is close to a quiet, undeveloped beach and walkable to the beach. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Toby, 1-night trip

10/10 Exceptional

Great price really close to the ocean in fifth Avenue
robert, 5-night trip

10/10 Exceptional

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Darcy, 6-night trip

10/10 Exceptional

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
jennifer, 2-night trip

10/10 Exceptional

Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
robert, 1-night trip

8/10 Very good

Close to all the shops and restaurants
Jose Maria, 9-night trip

10/10 Exceptional

Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Allie, 4-night trip

10/10 Exceptional

Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars. The hotel was very clean and everyone I encountered at the front desk was extremely nice. If you’re in Playa this hotel is a great pick!!!
Tiffany, 2-night trip

10/10 Exceptional

Holiday playa del carmen

Staff was friendly and courteous. Great location close to the beach.
Judge, 7-night trip

10/10 Exceptional

A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
N, 5-night trip

10/10 Exceptional

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Angie, 1-night trip

10/10 Exceptional

Great staff, very helpful and friendly
Ali, 7-night trip

10/10 Exceptional

It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return
Armidas, 1-night trip

10/10 Exceptional

If you are looking for a hotel suite that places you in a perfect walking distance to all of 5th ave and a short walk to the beach, this is it. Roof top pool wasnt as big as I expected but the whole rooftop area is still a really nice spot to go soak up the sun and have a couple drinks with your spouse or friends. Location can be a little loud on the streets at times but thats to be expected for being so close to 5th ave. The staff are very friendly and helpful which goes a long way for someone that maybe vacationing there for their first time. The only thing I can say that I didnt like was I didn't stay long enough. Will definitely be coming back.
Ryan, 5-night trip

10/10 Exceptional

This is a beautiful property, especially the rooftoop terrace. The hotel is relatively quiet and is very clean. The front desk staff are amazing! They are incredibly friendly and helpful.
Melissa Lynn, 5-night trip

6/10 Good

It wasn't what I expected
Howard, 14-night trip

10/10 Exceptional

We really enjoyed our balcony and the extra- large shower and the well- equipped kitchen ( a toaster would have been good) and the extra- friendly reception and cleaning people. We will come back again

6/10 Good

Very noise house keeping Construction early morning Front desk is kool

8/10 Very good

Very clean great rooftop, spacious room, comfortable beds, downside kitchen setup not ideal. Otherwise everything was great

8/10 Very good

Staff were helpful and very nice. Boards and deck around pool cracked. Need ro be replaced. Couch very uncomfortable to sit on. Needs to be replaced.
Kerry, 6-night trip

10/10 Exceptional

The staff are amazing!! Louis (Manager), Erica (am shift) and Bob (pm shift) were super friendly and extremely helpful with all of our questions. The safe in our room didn’t work and the staff had it change within an hour. We were given multiple ideas of where to eat every day, specific sites to visit and even days of the week they were less busy. The cleaning staff were so quiet and conscience of all the other guests, they worked so hard to keep the hotel sparkling clean. Our pre-arranged transport to Cancun was causing us issues and Bob made one phone call and spoke to the company on our behalf…resolved in less than 5 minutes. We love this hotel and would recommend to anyone considering a stay in Playa del Carmen.
Adam C, 9-night trip

6/10 Good

Nice but noisy

Very new construction but super noisy from the inside. I could hear everyone around me and there was a lot of echo from the hallway. Basically people would come in from partying around 2-3 AM, talk loudly in the hallway and slam their doors which just echoed everywhere. Nice on the inside but this was a huge issue. Baby cried next door from 3-5 AM. No rest.
8-night trip

8/10 Very good

Ah Xok is on 5th Ave. so there is noise. But it is on the quiet end so the noise is generally not a problem after around 11pm. We love the area and the proximity to a quiet, undeveloped beach. We like everything about the place -- location, staff, room, balcony, rooftop, etc. -- but for one thing. The adjoining room doors are awful. Neighbors might as well be in your room. Normal conversations can easily be heard through the adjoining doors. We love everything else and would have given 5 stars but for the doors. They should be replaced or, better yet, seal the doorways and get rid of adjoining rooms.
Raymond, 7-night trip

6/10 Good

I stayed in a studio at Ah Xok for one month. The concept was spot on. The location was very convenient to 5th Ave North with lots of shops, restaurants and a short walk to the beach, Staff at the suites/hotel were fantastic. A shoutout to Roberto, Luis and Erica who were always friendly, helpful and knowledgeable. While the property was very clean and met most of my expectations, I likely wouldn’t stay again unless I was assured that the beds and sofas were upgraded. The bed in my room was hard as a rock and the sides slanted toward the floor. Horribly uncomfortable. The sofa/futon was worse. There wasn’t one iota of comfort. I usually resorted to sitting in a kitchen chair if I wanted to watch TV. Sitting on the sofa was near impossible, which felt like sitting on fabric covered metal slats.
Barbara, 28-night trip

10/10 Exceptional

Hermoso hotel con todas las comodidades.

La verdad todo estuvo muy bien, a pesar del ruido de la Quinta Avenida todo muy tanquilo. Cuentan con un servicio de desayuno excelente, te preparan todo en el momento. Excelente ubicación. 100% recomendado.
Eric, 4-night trip