We were extremely disappointed as we were given a twin bedded room instead of the double room which we booked,we complained and we're told that take it or go somewhere else.We were put in a pokey little room it was so small that the tv which was mounted on the wall kept on catching our backs,it was very basic and we cannot understand how this is classed as a 3 STAR,the area we ate our breakfast in was really tatty the chairs were all scratched up the legs and the tiles on the floor all cracked,the photos in the advert are not what you get,there is a dirty old sofa where the reception is and when we got back after our night out the night porter was sleeping on it,just very very basic and just around the corner best Western which is l so a 3 STAR looked so lovely and we'll deserved 3 STARS