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Overall score and ratings

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.0/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Barbara, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Staff was great, no matter the negative odds!!!. Although the place looked like it was rushed in (completing) construction. So many details that one can't just let slide by. When checking in, gentleman at front desk about 11:30-ish at night stated I had a choice in available rooms to get one with "a balcony", and that valet parking was free (only a well deserved tip would've sufficed). Room 401 had a view of the mountainside, but no "balcony" to actually go out to. Plus one night the place was so busy, that instead of driving around for a parking spot, I chose to try the "free valet", and it turned out to be $15 no matter what (only to park it right across from their desk). Room was decently sized, with a good king-size bed. But you could see some of the wallpaper/decorative items on the wall peeling off. Also the internet router kept resetting itself every single day, showing on the TV: "Welcome Anderson" every single day (making ne think i was placed in the wrong room). Literally had to log in to all my streaming apps every single time this router decided to reset itself, daily! Shower was one of the prime experiences of the poor designing that went into this place. Hot water took a few minutes to get flowing, plus drain was in such a place that, no matter what, it wouldn't drain almost anything. Like there was no barrier to prevent any overflow or splashing to reach the "bedroom" floor (for which theres no door in between).
FABIAN, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Kristian, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Barbara, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Good property for one or two nights. The property itself is great, the location is not the best because is imposible to walk to any atracción or shopping, so having a car is a most.
Jirany, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Loud music🙁. Excellent food and staff!
FRANCISCO J, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Only two elevators.
Rafael, 3-night family trip
Verified Expedia guest review

6/10 Good

Not the place to rest. No control at floor hallways late at night. I heard kids running and slamming doors past midnight. Same with the live music. It is live at your bedroom until midnight.
Rachel, 2-night romance trip
Verified Expedia guest review

2/10 Poor

I like the staff.
Pedro, 3-night business trip
Verified Expedia guest review

2/10 Poor

Alejandro, 1-night trip
Verified Expedia guest review