London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
What's nearby
The Snow Centre - 5 min drive - 5.4 km
Warner Bros. Studio Tour London - 8 min drive - 11.4 km
The Grove - 10 min drive - 12.0 km
Ashridge Estate - 15 min drive - 9.3 km
ZSL Whipsnade Zoo - 29 min drive - 23.5 km
Getting around
Heathrow Airport (LHR) - 28 min drive
Luton Airport (LTN) - 33 min drive
London City Airport (LCY) - 69 min drive
Berkhamsted Station - 4 min drive
Kings Langley Station - 7 min drive
Hemel Hempstead Station - 29 min walk
Restaurants
McDonald's - 13 min walk
The Bell Inn - 6 min drive
The Steam Coach - 4 min drive
The Fishery Inn - 3 min drive
The Mallard - 3 min drive
About this property
The Watermill Hotel, Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western features a rooftop terrace and puts you within a 10-minute drive of Warner Bros. Studio Tour London. For a bite to eat, guests can check out The Riverside, which serves breakfast, lunch, and dinner. A bar/lounge and a garden are other highlights.
Languages
English
At a glance
Hotel size
71 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Check-out time is 11 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7 AM–9:30 AM on weekdays and 8 AM–10 AM on weekends
Restaurant
Bar/lounge
Coffee/tea in a common area
Barbecue grills
Traveling with children
Children's menu
What to do
Hiking/biking trails nearby
Working away
Business center
7 meeting rooms
Conference space
Services
Front desk (limited hours)
Dry cleaning/laundry services
Wedding services
Facilities
4 buildings/towers
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Garden
Picnic area
Television in common areas
Accessibility
Assistive listening devices available
No elevator (single level property)
Upper floors accessible by stairs only
3 stairs to reach property
Thin carpet in room
Room amenities
Home comfort
Heating
Portable fan
Electric kettle
Iron/ironing board (on request)
Sleep well
Travel crib
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
Connecting/adjoining rooms available
Special features
Dining
The Riverside - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 12.95 for adults and GBP 6.95 for children
Early check-in can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities or services will be unavailable from September 12 2024 to December 31 2024 (dates subject to change):
Bar/Lounge(s)
Dining venue(s)
Children & extra beds
Rollaway beds are available for GBP 15.0 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel
Frequently asked questions
Are pets allowed at The Watermill Hotel, Sure Hotel Collection by Best Western?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Watermill Hotel, Sure Hotel Collection by Best Western?
Yes, there's free self parking.
What are the check-in and check-out times at The Watermill Hotel, Sure Hotel Collection by Best Western?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at The Watermill Hotel, Sure Hotel Collection by Best Western?
No, this hotel doesn't have a casino, but Grosvenor Casinos (18-min drive) and Genting Casino Luton (20-min drive) are both nearby.
What is there to do at The Watermill Hotel, Sure Hotel Collection by Best Western and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy amenities like a picnic area and a garden.
Are there restaurants at or near The Watermill Hotel, Sure Hotel Collection by Best Western?
Yes, there's an onsite restaurant, The Riverside. The dining venue will be unavailable from September 12 2024 to December 31 2024 (dates subject to change).
What's the area around The Watermill Hotel, Sure Hotel Collection by Best Western like?
The Watermill Hotel, Sure Hotel Collection by Best Western is located on the waterfront.
Popular attractions include Warner Bros. Studio Tour London, which is 8 minutes away by car.
The Watermill Hotel, Sure Hotel Collection by Best Western Reviews
Reviews
6.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.0/10
Staff & service
6.6/10
Amenities
6.4/10
Property conditions & facilities
5.6/10
Eco-friendliness
Reviews
8/10 Very Good
November 6, 2024
Steve
Steve, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
October 17, 2024
Bar and restaurant shut
Was not advised the the bar and restaurant were undergoing maintenance and were shut. Had to go look for dinner at alternative venue.
Paul
Paul, 1-night business trip
Verified Hotels.com guest review
6/10 Good
October 12, 2024
Steven
Steven, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
October 11, 2024
Pleasantly surprised 😮
Welcoming and helpful staff friendly with excellent service
Malcolm
Malcolm, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
February 22, 2020
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
Verified traveler
3-night trip
Verified Expedia guest review
2/10 Poor
February 19, 2020
Won’t stay again
Room was freezing and took ages to warm up via the air conditioning
Then no hot water in the morning for a shower
Staff didn’t seem to care on check in or out
A
A, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
January 21, 2020
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
Verified traveler
1-night romance trip
Verified Ebookers guest review
10/10 Exceptional
January 2, 2020
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
Kenneth
Kenneth, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
November 24, 2019
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
November 22, 2019
One Night Stay
Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.
Mark
Mark, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
November 21, 2019
Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again
Thomas
Thomas, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
November 3, 2019
Verified traveler
2-night romance trip
Verified Expedia guest review
8/10 Very Good
October 26, 2019
Good comfortable quite hotel
Malcolm
Malcolm, 1-night trip
Verified Hotels.com guest review
2/10 Poor
October 25, 2019
What a shame, the new rooms are lovely but...
On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.
Doug
Doug, 1-night business trip
Verified Hotels.com guest review
6/10 Good
October 3, 2019
Sarah
Sarah, 1-night trip
Verified Hotels.com guest review
4/10 Fair
September 30, 2019
Uncomfortably annoying 😡
The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡
Paul
Paul, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
September 30, 2019
Reasonably happy!
Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!
Marcus
Marcus, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
September 24, 2019
value for money
great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.
Melissa
Melissa, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
September 22, 2019
Soulless and poor sevice
This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 22, 2019
Julia
Julia, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
August 22, 2019
Paul
Paul, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
August 1, 2019
1) Good location with nice garden and river
2) Most rooms do not have air conditioning even though the website says air conditioned rooms.
3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart.
4) Room service was not available after 10:30pm
5) Coffee machine was broken