Excellent customer services at reception, we stayed 3 nights and spoken with 3 reception staff, all were super delightful and thoughtful!
Place was nextdoor to terminal station, convenient access to bus& train services.
Room size is great (bigger than all the hotels we stayed in Italy) and room was clean, all public areas were clean too. We had a balcony which was great to chill out at night.
The only downside in my opinion was no kettle, mini-fridge & air-con in chic rooms.