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Phoenix

Photo gallery for Phoenix

Front of property
Mountain view
Down comforters, in-room safe, desk, blackout drapes
Free daily buffet breakfast
Reception

Overview of Phoenix

Phoenix

3.0 star property
Mountain Zermatt hotel with bar/lounge
9.2 out of 10 Superb
9.2/10 Superb

580 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Spa
  • Pet friendly
  • Free WiFi
  • Connecting rooms available
  • Gym
Map
Untere Wiestistrasse 11, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Ski storage
  • Fitness center
  • Bar/lounge
  • Spa services
  • Train station pick-up service
  • Train station drop-off service
  • Lobby fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 105.7 miles/170.2 km
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • CERVO après ski - 7 min walk
  • Golden India - 6 min walk
  • Ristorante Pizzeria CasaMia - 7 min walk
  • Vieux Valais - 7 min walk
  • Walliserstube - 1 min walk
Map

About this property

Phoenix

Located near a train station, Phoenix is a great choice for a stay in Zermatt. You can be pampered with deep-tissue massages, then unwind with a drink at the bar/lounge. The breakfast and location get great marks from fellow travelers.

Languages

Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 27 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 7:00 PM
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 8 AM - 9:00 PM
  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • You will be asked to provide the property with a copy of your passport after booking
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking within 4.3 mi (CHF 18 per day)

Transfers

  • Train station shuttle from 8:30 AM to 5:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Rope course
  • Helicopter/airplane tours
  • Bicycle tour information
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Ziplining nearby
  • Snowboarding nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Bicycle parking
  • Spa services
  • Double-glazed windows
  • Comprehensive recycling policy

Accessibility

  • Elevator

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Renovations and closures

The property is closed between October 18 and December 17.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 18 per pet, per day

Parking

  • Parking is available offsite and costs CHF 18 per day (4.3 mi away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts major credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix currently open?
The property is closed between October 18 and December 17.
Does Phoenix offer free cancellation for a full refund?
Yes, Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Phoenix?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Phoenix?
Yes, cats and dogs are welcome, with a limit of 2 per room. There's a charge of CHF 18 per pet, per day. Food and water bowls are available.
What are the check-in and check-out times at Phoenix?
You can check in from 3:00 PM - 7:00 PM. Check-out time is 10:30 AM. Express check-out is available.
What is there to do at Phoenix and nearby?
During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Enjoy amenities like a fitness center and spa services.
What's the area around Phoenix like?
Phoenix is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular. Travelers say that the hotel is in a great location.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

SALLY, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything is good thank you for Phoenix Hotel and team
bekir, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Taylor, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Ebookers guest review

8/10 Very Good

annie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

MEI SHAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. Only a 7-8 minute walk from the train station. Nice clean rooms. Lovely breakfast selection. Very kind and pleasant staff.
Patricia, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Yuchen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Convenient and comfortable.
Everything was great. No USB ports however which is unfortunately common in European hotels. That is my only complaint. Good place to stay a short 5 minutes from train station. You can walk to any of the sites. I will stay here again next time in Zurich.
Hotel at night.
Martin, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Shower is too small, everything else was very good. Especially the staff - very friendly and accomadating😀
Kim, 1-night romance trip
Verified Expedia guest review