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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Tukan Hotel & Beach Club

3.5-star3.5 stars
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710, Mexico

3.5-star resort with 2 restaurants, near Quinta Avenida
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Nothing like the photos. It was really bad. Spiders and cockroaches in the room! AC did…Dec 30, 2020
  • the hotel is old, rooms are outdated with a funny smell, the toilet seemed either was…Dec 29, 2020

Tukan Hotel & Beach Club

from P2,199
  • Deluxe 2 Bedroom
  • Deluxe Room
  • Standard Room
  • Basic Room

What’s around Tukan Hotel & Beach Club

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 5 min walk
  • Playa del Carmen Maritime Terminal - 13 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Punta Esmeralda Beach - 37 min walk
  • Playacar Golf Club - 39 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31.1 miles/50.1 km
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 145 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Pets

  • Pets stay free (dogs only)

  • Restrictions apply*

  • 1 per room (up to 22 lbs)

  • Pets must be supervised

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Onsite parking limited

  • Free offsite parking nearby; reservations required

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Sailing nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
Be entertained
  • 40-inch LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Kool Beach Club - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Sailing nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Tukan Hotel & Beach Club’s small print

Also known as

  • Hotel Tukan
  • Hotel Tukan Beach Club Playa del Carmen
  • Tukan Beach Club
  • Tukan Hotel Beach Club Playa del Carmen
  • Hotel Tukan Beach Club
  • Tukan Hotel Beach Club
  • Tukan & Club Playa Del Carmen
  • Hotel Tukan & Beach Club
  • Tukan Hotel & Beach Club Resort
  • Tukan Hotel & Beach Club Playa del Carmen
  • Tukan Hotel & Beach Club Resort Playa del Carmen
  • Hotel Tukan & Beach Club Playa del Carmen
  • Tukan
  • Tukan Hotel Beach Club
  • Tukan Beach Club Playa del Carmen
  • Tukan Beach Hotel
  • Tukan Hotel
  • El Tukan Hotel Playa Del Carmen

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Breakfast costs between MXN 170 and MXN 200 for adults, and MXN 75 and MXN 100 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Tukan Hotel & Beach Club

  • Does Tukan Hotel & Beach Club offer free cancellation for a full refund?
    Yes, Tukan Hotel & Beach Club does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Tukan Hotel & Beach Club?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Tukan Hotel & Beach Club?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Tukan Hotel & Beach Club?
    Yes, there's an outdoor pool.
  • Are pets allowed at Tukan Hotel & Beach Club?
    Yes, dogs stay free, with a limit of 1 per room and maximum weight of 22 lbs per pet.
  • What are the check-in and check-out times at Tukan Hotel & Beach Club?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Tukan Hotel & Beach Club?
    Yes, there are 2 onsite restaurants, featuring beachfront dining and Caribbean cuisine. The dining venue will be unavailable from December 1 2020 to March 1 2021 (dates subject to change). Nearby restaurants include El Oasis (3-min walk), Catch Rooftop Bar (3-min walk), and Spice (4-min walk).
  • What is there to do at Tukan Hotel & Beach Club and nearby?
    Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Tukan Hotel & Beach Club also has a fitness center and a garden, as well as access to a nearby health club.

Recent reviews

Good 6.0 From 212 reviews

Very good 8.0
Great location, comfortable
This was my favorite places to stay in Playa del Carmen, the location is really good. Part of the hotel was closed during my stay. I stayed in the upgrade room by their Aspira partner hotel so the big pool in photos was in a different building a block away. There was a smaller pool and a nice little fitness center. Overall, this was a really comfortable room, great AC, great water pressure. I liked that didn't have to walk through the lobby to get to my room. Electronic key cards. Didn't really like the plastic bracelet you wear. Many nice hotels have these, and I know it helps hotel staff identify that you are a guest, but it also makes you a little more of a tout target while on walking street. Huge balcony was nice. My only complaint was that I was on the third floor, which was not easy for lugging my dive gear up and down. You may need to request a mini fridge.
Raymond, mx1 night trip
Very good 8.0
central location, budget but upscale
Nice place, great location. I stayed in the upper tier room, so the nice big swimming pool in photos was in another building about a block away. There are several buildings. The one where I stayed had a smaller but nice pool area and decent fitness room. Overall, would recommend this place. Not a big fan of the plastic bracelets the nicer hotels have you wear during your stay. Understandable that it helps staff identify guests, but the tourist touts seem to target you a little more. No elevator, and I was on the third floor, so lots of steps each days. Good workout, but tough if you have lots of luggage or dive gear. You can request a mini fridge.
Raymond, nz4 night trip
Fair 4.0
NOT Pet Friendly
I booked this online because it said pet friendly. When I was walking up with my small chihuahua, they said I had to leave her outside. I asked why? .... They said the hotel is not pet friendly. I showed the internet post from their hotel website and they looked at me like I was speaking a foreign language and just said sorry no pets.
Kathrine, us2 night business trip
Poor 2.0
Don’t go. Not good. Staff try to still money from me. Because the hotel brazaletes. Crazy. Never going back
Alainleon, us3 night romance trip
Good 6.0
OK if not looking for excellent service
It was ok for the price but had a lot of improvement with the AC, one day there was no water to shower and at this time is under renovation has NO lobby and no where in the site states that for you to be aware
JULIO ANDRES, mx5 night trip
Exceptional 10.0
I was assigned a double bedroom suite, it was more than excellent. Very pleasead!
FernandoCamara, us5 night family trip
Fair 4.0
At check-in, the clerk added "cleaning fee" of $26 CASH, did not want it on credit card. That made me uneasy right off the bat. No elevator, and sliding glass door to balcony would not lock.
Kathy, us1 night trip
Good 6.0
Different hotel that we paid
The hotel that we paid for was closed. We had to asked the people on the streets what happened to it as it didn't have any information of what to do. I thought we were scammed. After walking around for 10 minutes somebody told us that their office was a block away and it was closed as well. Someone approached us across the street and told us that they were closed and guest were going to stay in the hotel across the street which had a total different name. How we were supposed to know???? No email, no sign in the hotel, nothing
CARLOS, us2 night trip with friends
Good 6.0
Liked all the hanging plant and greenery. Accommodations were large and spacious
Mando, us1 night romance trip
Very good 8.0
Staff amazing. Location perfect: close to everything. Decent hotel price with breakfast. Bathroom old with some mold & rusty pipes.
us5 night family trip

Tukan Hotel & Beach Club