Allegro Playacar - All Inclusive

El personal es muy atento, son muy amigables y con buena energía! Ios mejores. La comida deliciosa, la playa muy bonita, el hotel muy limpio, buenas bebidas. Aunque mi consejo es, si van en plan familiar o plan relax este es el lugar perfecto. Si van en plan locura y una ciudad con muchos más ambiente entonces Cancún.

This was my 2nd time staying at Allegro. Love this place! Staff is great, rooms updated and clean, food was good and entertainment offered if you are looking for some. They don’t serve alcohol til noon, so stock up night before. Ha. Cant wait to go back! I heart Alegro!

Beach area was beautiful. Horrible guest services. Upon arrival we found the room we had did not have air conditioning. We had to ask 4 times over 2 days before we got an answer. They made us change rooms. The guy they sent to help us move rooms was 2 hours late and he was rude when he saw our luggage and made a fuss because he had to go back to get a luggage carrier. When they move us into the new room, it was in the back of the resort in a room that the lights did not work, the drain in the shower backed up every time we took a shower, the phone didn’t work and the TV did not work. We asked multiple times for assistance and were told that they would be sending some one to our room. No one ever showed up. We finally just gave up asking. We paid extra for a week of internet use and then had to pay for an entire week when we only needed 3 days. Internet should not cost $90 for a 10 day stay!!! We were not timeshare clients and were were treated like 2nd class. If the resort is going to cater to only timeshare holders, they should not allow other guests.

The best thing about this resort, is the friendliness of the staff,especially the restaurant servers. Miguel, Humburto,Alec,Richardo and Sarai, you all went above and beyond for us during our 2 week stay. The food is excellent. The beach is beautiful . Lots of loungers so never had to worry about getting down to the beach early to make sure we got chairs. The only downfall is the air conditioning...it works but never really got the room cool.it took 3 days to get it down to 21C. We cant wait to fo back!

Very clean, friendly and hard working staff, amazing beach and turquoise waters

Staff is wonderful. Very clean resort. food only ok.

This resort is beautiful, the grounds are lovely and well kept, and really give you the feel of being in a tropical paradise! You wake every morning to the sounds of tropical birds. Because the rooms are in individual bungalow style, they are very private. You are steps from a pool and the beach, and the beach is very clean and free of seaweed, with beautiful white sand and lovely warm water. But the staff is what truly sets this place apart - they make you feel like royalty, they are gracious, accommodating and extremely helpful in every way.

Amazing resort on the beach. It is very beautiful. The service is very prompt and very good. Only thing that could be improved a lot is the food is very mediocre. Especially for vegetarians there is nothing much to eat.

Great variety of food and entertainment. The staff were pleasant and were helpful. Food and drinks were varied and served with smiles.

The roof leaked in our room. Rain was dipping from the light fixture in the bathroom. They moved us to a different room. We had to move our stuff in the rain ourselves. The front desk rarely answerd the phone when you called. The front desk hospitality staff sucked. I asked to speak to a manager. I had to asked them three time before they called for him. They just stand there hoping you will walk away. The 24 hour snack bar only had a plate of cookies. When I asked about where the other food was I was told...give us 20 minutes. That was always there answer. I would not recommend this place. I will not return to this place. It was a waste of money.