On a scale of 1-10 I would give this place a 7.8. I feel the service, customer service and attentiveness is great. There was really no wait ever for drinks or to eat at either of the restaurant. We did the all inclusive, however not sure that was the best move as we ate off site twice in 4 nights. In my opinion the drinks at the hotel are just not good, I was a bartender and I want top notch, craft cocktails. Honestly the margaritas were not flavorful and that should be a staple there. Both restaurants are open air and the service is great at both. The table side guacamole was one of the better dishes. The upscale restaurant is nice and romantic, however the piano player and the violinist stop at 9pm. That resaurant also does not change their menu and they have very limited glasses of wine available and serve their merlot and cab cold...... not how red wine is supposed to be served in most cases. As I mentioned about the music cutting at 9pm, the music at the hotel was one of my least favorite things. Sure people want to relax, but there are also plenty of people in the swim up bar who are socializing, doing the occasion shot and want to let loose a little. The music is all instrumental version of very slow music, not romantic at all, something that literally puts you to sleep. They could even be playing some reggae or other mainstream pop. I'm not saying it should be a rager, but when you are playing a slowed down instrumental version of "more than a woman"