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Luxury resort with spa, near Playa de los Muertos
Need a complete renovation, people who gives high marks must have little experience…
Dec 29, 2020
A calm area a little bit away from all the city. Very good service and friendly staff.…
Dec 24, 2020
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
Airport shuttle service is offered for an extra charge
European Plan rates include buffet breakfast for adults only. Breakfast fees apply for children.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests under 18 years old are not allowed in the swimming pool.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Incredible from start to end! Highly recommended 🙌
MICHAEL, 3 night trip, Dec 23, 2020
Verified Hotels.com guest review
This was my fourth time staying here over the past four years and I do keep coming back. Guest suites are spacious with awesome views, staff is responsive and friendly, and overall experience is tranquil. Staff handled a complaint about excess noise from kids in a pool well. They are taking great care for Covid safety overall. I missed having a few more menu items for room service and wine selection than pre Covid but all in all, they are handling the current situation great. I spent most of my time on the sky deck pool. I will be back.
Leslie, 3 night trip, Nov 28, 2020
Verified Hotels.com guest review
Overall review: Good :Great views , clean, Beautiful sunsets, fridge in room, staff is nice. Microwave and big balcony. Bad: does not enforce masks on guest, breakfast area is indoors and quality of food is below average for Mexico, any constructions around the area has a big echo and you can hear it in your room. 9-5 It’s a hit or miss like some reviews label it. Specially during covid. The staff is great at keeping their distance and wears masks or faceshield...BUT they do not enforce on guest. We got there and all guest were compliant and it was calm so 5 stars first day , but then a big group of guest arrived that did no believe on wearing mask or keeping their distance. They missed the bf order on the first day and great on the second.The breakfast area and pools are small, so if a guest is being non-complaint it loud there is no way of escaping it, so it just takes one guest to inconvenient your vacation. I asked the staff twice if they can ask that group of guest to wear a mask when walking around the resort and they said they can’t enforce it. We checked out early.
3 night trip, Nov 25, 2020
Verified Hotels.com guest review
I enjoyed our stay, really hope to get the a master suite on the next visit I get but I loved it definitely will stay again
Kenneth, 4 night trip, Nov 13, 2020
Verified Hotels.com guest review
Our stay here was amazing. The room view was breathtaking. The staff was friendly and the breakfast everyday was amazing! My friend and i loved the spa so much we went 2 timed during a stay.Would love to come back for visit again soon!
angela, 4 night trip with friends, Oct 31, 2020
Verified Hotels.com guest review
Top notch all the way around, best breakfast and service you can find
John, 4 night trip, Jun 24, 2020
Verified Expedia guest review
I liked its location and that it had such a wonderful view.
Kristin, 1 night trip, Mar 19, 2020
Verified Expedia guest review
I enjoyed the amazing service especially at Hotel Mousai. Both resorts were very clean and the food excellent!
4 night romance trip, Mar 14, 2020
Verified Expedia guest review
The check in staff where unfriendly & not very accommodating. When we had questions, it almost seemed as though they were annoyed. The customer service ladies & the bell hop gentlemen where very friendly and accommodating. It wasn’t clear when amenities where open or closed & where they were located. It would be beneficial to have that information provided.
3 night romance trip, Mar 14, 2020
Verified Expedia guest review
Beautiful hotel, attentive and friendly service, and the best view of Banderas Bay In Puerto Vallarta. It offers a peaceful respite from the noise and crowds downtown, although there are more interesting dining options outside the hotel.
7 night family trip, Mar 14, 2020
Verified Hotels.com guest review