North Lakes Hotel And Spa puts you within a 10-minute drive of Ullswater. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body wraps, or facials. An indoor pool, a bar/lounge, and a health club are other highlights. Fellow travelers love the helpful staff.
Languages
English, Polish, Ukrainian
At a glance
Hotel size
84 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 7 AM–9:30 AM on weekdays and 7:30 AM–10 AM on weekends
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Traveling with children
Children's menu
Working away
Business center
Meeting rooms
Conference space (732 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Pool loungers
Facilities
1 building/tower
Built in 1985
Safe-deposit box at front desk
Terrace
Fireplace in lobby
Health club
An indoor pool
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Grab bar near toilet
Accessible bathtub
Room amenities
Be entertained
43-inch TV
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Bathrobes
Iron/ironing board
Sleep well
Bed sheets provided
What to enjoy
Individually decorated
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Special features
Spa
North Lakes Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately GBP 16.95 to 19.95 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities are closed on Christmas Day and New Year's Eve:
Dining venue(s)
Pool, spa, & gym (if applicable)
Facility access costs GBP 15 per person, per stay. Facilities include fitness facilities, a sauna, a spa, a spa tub, and a swimming pool.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
North Lakes Hotel
North Lakes Hotel Penrith
North Lakes Penrith
North Lakes And Spa Penrith
North Lakes Hotel Spa
North Lakes Hotel And Spa Hotel
North Lakes Hotel And Spa Penrith
North Lakes Hotel And Spa Hotel Penrith
Frequently asked questions
Does North Lakes Hotel And Spa offer free cancellation for a full refund?
Yes, North Lakes Hotel And Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at North Lakes Hotel And Spa?
Yes, there's an indoor pool.
Are pets allowed at North Lakes Hotel And Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at North Lakes Hotel And Spa?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at North Lakes Hotel And Spa?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at North Lakes Hotel And Spa and nearby?
North Lakes Hotel And Spa has a spa and an indoor pool, as well as a steam room.
Are there restaurants at or near North Lakes Hotel And Spa?
Yes, Penrith offers alfresco dining and local cuisine.
What's the area around North Lakes Hotel And Spa like?
North Lakes Hotel And Spa is a short 9-minute walk from Penrith Station and 10 minutes' walk from Penrith Castle.
North Lakes Hotel And Spa Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
January 21, 2025
Excellent
David
David, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
January 20, 2025
iffy
Not a great impression £106 for the night, stained carpet. 2 beds put together for a "king size". Have to pay extra £15 for use of spa facilities, but this wasn't stated. Didn't eat here as waiting time was 3.5hrs.
kieran
kieran, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
January 17, 2025
Will definitely be back
Amazing staff, pool and restaurant
Carolyn
Carolyn, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
January 14, 2025
Blood stain on the floor which was very off putting. £106 for 1 person 1 night without breakfast and then when checking in we find out that it is an additional fee to use the swimming pool / sauna facilities. Double beds are 2 singles pushed together so you find yourself wedged in the middle which guarantees zero comfort. Not very good value for money at all. Room 308 👍
Ashley
Ashley, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
January 6, 2025
Nathan
Nathan, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
January 3, 2025
Stefan
Stefan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 31, 2024
Lovely spa break!
Amazing stay at the hotel with my wife. The staff were very friendly and helpful whenever required. The spa is lovely and the gym is also really nice. Wish we could have stayed there longer!
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 21, 2024
Had a wonderful stay and the food was excellent
The best chateau-briand I’ve had in years
The hotel is a really welcoming place lovely lounge bar reception area
They’ve thought of everything
Looking forward to our next stay
Norah
Norah, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
December 21, 2024
Friends
Great night meeting up with friends for the night. The service in the restaurant was excellent along with a great meal.
Stephen
Stephen, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
December 12, 2024
Joanne
Joanne, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
December 7, 2024
Tracy
Tracy, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
December 3, 2024
Don’t go, I just want to it quiet for when I go.:)
I’d rather not say too much as I don’t want it to get too busy for when I used it again. :)
JP
JP, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 19, 2024
Great staff. Food was excellent. Great location for hikes
Jordan
Jordan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
November 13, 2024
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
November 7, 2024
George
George, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
November 6, 2024
Kirsten
Kirsten, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
November 2, 2024
Mark
Mark, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
October 31, 2024
David
David, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
October 28, 2024
The best there is.
Beautiful, faultless hotel.
Ian
Ian, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
October 24, 2024
Joanne
Joanne, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
October 22, 2024
Definitely not a 4-Star stay
The foyer was pleasant and staff throughout did their best to accommodate.
However our room was dirty and the decor in no way reflected the pictures on the website. The general standard was very poor- cups were unclean, the shower should significant signs of mould in the tiles, floor and around the shower head. The pillows were lumpy and stained. I requested a move and all that was available was damp, cold and musty. The carpet in the replacement room was worn and had large fold that could have been a trip hazard.
The Spa could hardly be referred to as such- it was a swimming pool with a jacuzzi at the side and to use the facility there was an additional charge. Children were having official swimming lessons making it overcrowded. The only real adult time was either dinner time in the evening or early morning.
Our food was average at best! It took 45 minutes to arrive and my Parmesan and Truffle oil pasta has no Parmesan!
Throughout the hotel I noticed worn carpets and scuffed doors and skirting boards.
While based on website photos some f the hotel must have had an upgrade but they clearly give poorer rooms to those not booking directly.
Amanda
Amanda, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
October 21, 2024
JP
JP, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 20, 2024
Relaxing stay
Perfect hotel very clean had everything you need, will definitely be back.
Sonya
Sonya, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
October 20, 2024
We have just returned from a two night stay at the hotel with one morning spent in the spa. The hotel was really easy to find and the location was great for getting to towns nearby. The staff were friendly and accommodating. We had breakfast in the restaurant which was really nice and dined there in the evening. We would highly recommend. Thank you for a great weekend.
Kristian
Kristian, 2-night romance trip
Verified Expedia guest review
8/10 Very Good
October 14, 2024
Excellent hotel that we enjoyed, HOWEVER we we informed after booking that there is a £15 per person fee to use the pool and spa for those who book through Expedia/Hotels.com.......
A fee is mentioned in the hotel description if you go and read through the info, but the value of the fee is not mentioned.
So whilst i actually booked thia hotel specific for the pool and spa, we did not use either. The actual fee need to be mentioned in the hotel details on their listing.
In future if we use this hotel again, which we might because it was very nice, we will book direct as the spa fee only applies to third party bookings.