4/10 Fair
January 2, 2025
Sewer smell in room and additional charges
Room was cute upon entrance and seemed newer paint etc. Throughout the night we noticed an increased sewer smell radiating from the bathroom, seemed to come from the shower drain. The lobby was closed already so we had to keep bathroom door shut to control the smell. We did stay on New Years Eve and fire pits on site so close at 10pm and there is a quiet ordinance following that, I reached out to the front desk to see if that still held true due to the holiday and they said yes. Window coverings in room to outside where not privacy coverings or black out; anyone would have been able to see clearly into our room as they walked by the entire evening. Also did not realize I would be charged through hotels.com for the room then the property would charge a pre auth hold for the room amount again plus an additional amount.
Holly
Holly, 1-night family trip
Verified Hotels.com guest review