I really wanted to like this resort but it was a huge let down. I saw it on an instagram post for families/kids and decided to do my son's big 10 year old trip there. I don't know if there was a change in management or personnel but there was a huge miscommunication between all staff.
Lets start with the pros:
The resort itself is gorgeous, the setting is breathtaking. We stayed in a penthouse and the view every morning waking up was EVERYTHING. They had several hot tubs which were nice especially in the evening.
The cons:
Really it was the staff and the miscommunication. It started at check in, everyone gave us different answers about the regular penthouse and deluxe, and really just about everything in general. The pool with the slide looked really dirty and turned out to be closed, I asked front desk about it and they said it was on a request basis that they will open it up, when we did make that request, they said that the water filters weren't working. That was a huge bummer because it was one of the biggest reasons we booked the hotel. The main pool fluctuates in temperature, the first day it was SUPER cold. The last day we were there, it was finally warm. The front desk lady told us they had activities for kids, when we went to the rec department he said they actually do not have things yet just some outdoor games he could put out.
If you are going to book the hotel, get the deluxe version of whatever you book, it makes a difference and call ahead about the pool.