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Hotel Primera

Photo gallery for Hotel Primera

Desk, blackout drapes, iron/ironing board, free WiFi
Exterior
Exterior
Combined shower/tub, deep soaking tub, free toiletries, hair dryer
Exterior

Overview of Hotel Primera

Hotel Primera

3.0 star property
3-star hotel with outdoor pool, near Las Americas Premium Outlets

607 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Map
190 E Calle Primera, San Ysidro, CA, 92173
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • ATM/banking services
  • Water dispenser
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
For families
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Las Americas Premium Outlets - 6 min walk
  • San Ysidro Border Crossing - 23 min walk
  • Centro Cultural Tijuana - 4 min drive
  • CAS Visa USA - 6 min drive
  • Agua Caliente Racetrack - 9 min drive
  • Estadio Caliente - 8 min drive
  • North Island Credit Union Amphitheatre - 9 min drive
  • Alameda Otay - 12 min drive
  • U.S. Consulate General Tijuana - 11 min drive
  • Parque Morelos - 11 min drive
  • Hotel del Coronado - 18 min drive

Getting around

  • San Diego Intl. Airport (SAN) - 25 min drive
  • Tijuana Intl. Airport (TIJ) - 25 min drive
  • San Diego, CA (MYF-Montgomery Field) - 26 min drive
  • San Diego, CA (SEE-Gillespie Field) - 33 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar) - 52 min drive
  • San Diego Santa Fe Depot - 17 min drive
  • Old Town Transit Center - 20 min drive
  • San Ysidro Transit Center Station - 22 min walk
  • Beyer Blvd Trolley Station - 22 min walk

Restaurants

  • McDonald's - 11 min walk
  • Starbucks - 8 min walk
  • The Coffee Bean and Tea Leaf - 15 min walk
  • Jack In The Box - 2 min drive
  • IHOP - 7 min walk
Map

About this property

Hotel Primera

Hotel Primera puts you 0.3 mi (0.5 km) from Las Americas Premium Outlets and 1.2 mi (1.9 km) from San Ysidro Border Crossing. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. The helpful staff and location get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 97 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)
  • Water dispenser

Working away

  • Business center

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Terrace
  • An outdoor pool
  • Designer stores on site

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • A damage deposit of USD 50 will be collected before check-in

Optional extras

  • Early check-in can be arranged for an extra charge of USD 25.00 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

San Ysidro Travelodge
Travelodge Motel San Ysidro
Travelodge San Ysidro
Travelodge San Ysidro Hotel San Ysidro
Travelodge San Ysidro Motel
Travelodge Wyndham San Ysidro Motel
Travelodge Wyndham San Ysidro
San Ysidro Super 8
Super Eight San Ysidro
Hotel Primera Hotel
Hotel Primera San Ysidro
Hotel Primera Hotel San Ysidro
Travelodge by Wyndham San Ysidro

Frequently asked questions

Does Hotel Primera offer free cancellation for a full refund?
Yes, Hotel Primera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Primera?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Primera?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Primera?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Primera?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Hotel Primera?
You can check in from 3:00 PM - 6:00 AM. There's a charge of USD 25.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Hotel Primera?
No, this hotel doesn't have a casino, but Caliente Racetrack Casino (7-min drive) is nearby.
What is there to do at Hotel Primera and nearby?
Hotel Primera has an outdoor pool.
Does Hotel Primera have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Primera like?
Hotel Primera is a short 6-minute walk from Las Americas Premium Outlets and 19 minutes' walk from Tijuana Customs - Garita El Chaparral. Travelers say this hotel is in a good location.

Reviews

3.2

3.3/10

Cleanliness

4.2/10

Staff & service

2.8/10

Amenities

3.1/10

Property conditions & facilities

3.3/10

Eco-friendliness

Reviews

2/10 Poor

The property is practically trashed, broken doors, furniture, the toilet was loose, the manager is awesome but the hotel looks like abandoned or vandalized definitely not coming back
Verified Expedia guest review

2/10 Poor

Refund
I check in at the hotel, but when I arrived to the room, I found it really dirty and in terrible conditions. I tell to the lady at the front desk about the situation. She offered me another room but, the rooms were in the same bad and dirty situation. I have pictures of the room as a proof. I asked to the lady at the front desk for a refund, but she said that Hotels.com needs to pay back the money. When I asked at the chat of the website of Hotels.com, the lady who was trying to helped me, she called to the hotel. Unfortunately, the hotel said that I didn´t complain at all and because of that they won´t refund. However it is not true. Then, I received a $50 dolars coupon from Hotels.com, which is no even half of what I paid ($243). I am asking for a 100% refund. The people who is working at Primera Hotel know the terrible conditions they offer to the customers, but they don´t care. I left the hotel because I didn´t feel safe and I didn´t feel confortable.
2-night trip
Verified Hotels.com guest review

2/10 Poor

BEWARE DO NOT GO!!!!
Place is completely rundown in the room. There’s no blankets for the bed sheets on the bed were filthy. there’s no toilet paper there’s no towels the shower my key card kept getting desynchronized I go to reprogram it and some random guy reprograms it for me. Worst place I’ve ever stayed at in my life.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

Everything is horrible there. Expedia shouldn't even have that hotel in their site. Poor in everything.The worse place! Horrible customer service
Verified Expedia guest review

2/10 Poor

The pictures do not look remotely the same. The pictures online are extremely old. The place needs updates with everything. There are no towels or toilet paper in the room. You have to request it at the front desk but they don't tell you. All linnens are stained and dirty. Tv doesnt work. Its loud with the residents they have living there. They have no respect for guests. You literally pay cheap and you get cheap. Spent the extra money for another place. This is not good at all.
Koji, 1-night trip
Verified Expedia guest review

4/10 Fair

Floors were duty, sheets where duty, bathroom had mold, microwave was burn inside, no toilet paper, no towels, when I went to the front desk to ask for toilet paper, they just said we don't have any.
Benjamin de, 1-night business trip
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

2/10 Poor

I should’ve known from the minute we parked at this property that it was going to be horrible. But It was late and we were tired so we booked at the first hotel that came up without looking at the reviews. The minute we walked into the room, there was a STRONG smell of sewage. There were no pillows or blankets & I honestly thought we were in the wrong room. Walking into the bathroom where the smell was extremely bad, there was a missing light bulb above the sink, a bucket full of water under the sink that had been there for who knows how many days, the sink was STILL leaking and coming into the floor. Also, the toilet was not flushed from I’m assuming the last person that was in there, no toilet paper & there was no shower curtain. I had seen enough and upon walking out my husband also mentioned the furniture being old and chipped away, and the light switch covers that were missing. We went to the receptionist and let her know we could NOT take that room, and she was not surprised as if this is a daily response they get. She then told me she hopes Expedia returns our money. There was another customer in there getting their room key overhearing us & upon waiting for our Uber, we see the same customer walking angrily to the front office and he mentions to us how horrible the room is. Horrible area, horrible room, horrible staff.
Mary, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Place is horrible. coackroaches everywhere in the beds gross
PHILIP, 1-night trip
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review