KM. 3 Carretera Palenque- Ruinas, Palenque, CHIS, 29960
What's nearby
Palenque National Park - 14 min walk - 1.2 km
Aluxes Eco Park - 15 min walk - 1.3 km
Palenque Archaeological Zone - 5 min drive - 3.7 km
El Panchán - 7 min drive - 5.4 km
Misol-Ha Waterfalls - 11 min drive - 10.6 km
Getting around
Palenque, Chiapas (PQM-Palenque Intl.) - 17 min drive
Restaurants
Don Mucho - 16 min walk
La Selva - 5 min drive
Monte Verde Trattoria Pizzeria Italiana - 5 min drive
Starbucks - 1 min walk
Cafe Fuga - 4 min drive
About this property
Chan-Kah Resort Village
Bring the kids when you stay at Chan-Kah Resort Village in Palenque and they can enjoy the free kids' club. Guests can visit the spa to indulge in massages, body wraps, or facials, and Lum serves international cuisine. Other highlights include 2 poolside bars, an outdoor pool, and a bar/lounge.
Languages
English, Spanish
At a glance
Hotel size
80 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free wired internet access in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7 AM–11 AM
2 poolside bars
Restaurant
Bar/lounge
Room service (limited hours)
Traveling with children
Free children's club
Children's pool
Playground
What to do
Pool table
Working away
24-hour business center
Meeting room
Computer station
Conference center (12 square feet of space)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Pool cabanas (surcharge)
Pool umbrellas
Facilities
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Mosquito nets
An outdoor pool
Arcade/game room
Full-service spa
Steam room
Reception hall
Accessibility
Braille/raised signage
Grab bar near toilet
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Sleep well
Soundproofed rooms
Turndown service
Premium bedding
Crib/infant bed (surcharge)
Rollaway/extra bed (surcharge)
What to enjoy
Balcony or patio
Yard
Separate living room
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Designer toiletries
Hair dryer
Towels
Stay connected
Free wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Access via exterior corridors
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a steam room.
The spa is open select days. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
Dining
Lum - This restaurant specializes in international cuisine.
Yaâx - Onsite bar. Open daily.
Fees & policies
Refundable deposits
Deposit: MXN 1500 per person, per stay
Optional extras
Dial-up internet access is available in guestrooms for an extra charge
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 295 to 320 for adults, and MXN 150 to 200 for children
Children & extra beds
Cribs/infant beds are available for MXN 450.00 per night
Rollaway beds are available for MXN 450.0 per night
Pool, spa, & gym (if applicable)
Guests under 15 years old are not allowed in the spa, and guests under 11 years old are only allowed with adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Chan-Kah
Chan-Kah Resort
Chan-Kah Resort Village
Chan-Kah Resort Village Palenque
Chan-Kah Village
Chan-Kah Village Palenque
Chan Kah Hotel Palenque
Chan Kah Hotel Village
Chan-Kah Resort Village Hotel Palenque
Chan-Kah Resort Village Convention Center Maya Spa Palenque
Chan-Kah Resort Village Convention Center Maya Spa
Chan-Kah Village Convention Center Maya Spa Palenque
Hotel Chan-Kah Resort Village Convention Center & Maya Spa
Chan-Kah Resort Village Convention Center & Maya Spa Palenque
Chan Kah Resort Village
Chan-Kah Village Convention Center Maya Spa
Frequently asked questions
Does Chan-Kah Resort Village offer free cancellation for a full refund?
Yes, Chan-Kah Resort Village does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Chan-Kah Resort Village?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Chan-Kah Resort Village?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Chan-Kah Resort Village?
Yes, there's free self parking.
What are the check-in and check-out times at Chan-Kah Resort Village?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Chan-Kah Resort Village and nearby?
Chan-Kah Resort Village has 2 poolside bars, a spa, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Chan-Kah Resort Village?
Yes, Lum offers international cuisine.
Does Chan-Kah Resort Village have any outdoor private spaces?
Yes, every room features a balcony or patio and a yard.
What's the area around Chan-Kah Resort Village like?
Chan-Kah Resort Village is located a short 14-minute walk from Palenque National Park.
Chan-Kah Resort Village Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
October 23, 2024
KENNEDY-KIET T
KENNEDY-KIET T, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
September 29, 2024
Food schould be improved.Very overpriced ad tasteless.
Jurgis
Jurgis, 3-night trip
Verified Expedia guest review
8/10 Very Good
September 29, 2024
Food should be improved,tasteless and very overpriced!
Jurgis
Jurgis, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
September 5, 2024
The place is close to the ruins, so you can absorb the vibe of the jungle
Victor
Victor, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
August 31, 2024
Abril Mendoza
Abril Mendoza, 2-night trip
Verified Expedia guest review
10/10 Exceptional
August 12, 2024
We love the place because they try to safe the environment ,their food and service was great
Maria
Maria, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
July 14, 2024
The resort is huge and well managed. They have the only natural pool as they have their own source of spring water. The restaurant is big and the food is of high quality. They have a Starbucks, which in my opinion is not necessary. They care so much about their traditions and the planet, No plasticware, it is awesome.
Maria
Maria, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
July 12, 2024
Our experience in Chan- ka was excellent! We loved the surroundings. A beautiful place to stayed and relax
Yolanda
Yolanda, 4-night romance trip
Verified Expedia guest review
6/10 Good
April 17, 2024
Beautiful property however the room had termites right on top of the bed. Also some of the servers were super late with our food( it would take 1hr and a half from when we ordered to get our food) meanwhile most other families got their food in 30 minutes
Jenifer
Jenifer, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
April 3, 2024
Our stay was very relaxing and peaceful.We loved that it was close to the ruins and was very quiet.
Arlene
Arlene, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
March 13, 2024
Florie
Florie, 1-night trip
Verified Expedia guest review
8/10 Very Good
February 5, 2024
Beautiful resort but restaurant needs attention.
We spent 3 nights and Chan-Kah and enjoyed the sites of Palenque and ending the day relaxing around the beautiful pool. My only disappointmennt was the limited menu at the restaurant along with the quality of the food. The lunch menu was the same as the dinner menu and really only had a standard European European selection. In our opinion the restaurant has considerable room for improvement.
Patricia
Patricia, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
January 11, 2024
Verified traveler
1-night family trip
Verified Hotels.com guest review
8/10 Very Good
December 22, 2023
The hotel was well located, easy to reach from Palenque by taxi, and near to the historical zone.
Staff were friendly and helpful.
The shower was not very clean.
David
David, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
November 3, 2023
El hotel es hermoso!!!!
juan
juan, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
August 17, 2023
We enjoyed our stay immensely. The rooms in the hot humid jungle are air conditioned and impeccably maintained. The food quality is good enough, lacking in local pride though. There should be more showcasing Mayan ingredients and Mayan cuisine. That’s why everyone goes to this part of the world. To learn the culture. Likewise, music played should be local music, not Miley Cyrus, liver her though I do. Play Mexican music . Chiapas music. Mayan music. Pool is warm to hot but clean. Grounds are stunning and exceptionally well maintained. Staff and service excellent. Howler monkeys chant at dawn and dusk. The blues are clearly older than we think.
Gregory
Gregory, 3-night trip
Verified Expedia guest review
10/10 Exceptional
August 9, 2023
Angelo
Angelo, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
August 9, 2023
Anna
Anna, 1-night trip
Verified Expedia guest review
10/10 Exceptional
August 6, 2023
Beautiful place to stay
This is a beautiful hotel, it is actually individual cabins in the jungle, with amazing gardens, a beautiful pool and it’s minutes away from restaurants, the town and the archeological park.
Bibiana
Bibiana, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
July 27, 2023
Room was not clean, stains on the bathroom wall.
Mark
Mark, 2-night trip
Verified Travelocity guest review
10/10 Exceptional
July 27, 2023
Verified traveler
1-night trip
Verified Hotels.com guest review
4/10 Fair
July 11, 2023
All the hotel staff forgot to smile,
Service in the restaurante area was not as expected. And during check out I was charged 60 pesos for a facial towel that had some Makeup, saying to me that it was ruined!! They had not even washed it. Who can VIP property make that king of charges to a guest?
Valentina
Valentina, 2-night family trip
Verified Expedia guest review
2/10 Poor
June 3, 2023
they don't respect their own offers like drinks at happy hours, charge for asking milk for coffee, etc
Reuven
Reuven, 8-night family trip
Verified Expedia guest review
6/10 Good
May 28, 2023
This resort is really nice the pool is amazing overall super clean and well maintain great hotel but there is always a but, there is only one restaurant and nothing else this restaurant is a bit pricey and since there is nothing in the immediate surroundings you are pretty much force to eat there also they have Starbucks just as expensive. Another thing I didn’t like a to all is that you have to bring your pool towels to switch for new ones but the last time I did so my daughter was still swimming so I couldn’t bring the last so they held my ID Hostage until I bring it back not happy with that.
Maribel
Maribel, 3-night family trip
Verified Hotels.com guest review
6/10 Good
April 25, 2023
Property was decent but food and beverage was overpriced.