12 Bees Hotel features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can indulge in facials or mani/pedis, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge, and a terrace. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
65 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Wheelchair-accessible parking on site
Transfers
Cruise terminal shuttle*
Ferry terminal shuttle*
Bus station shuttle*
Offsite
Shopping center shuttle*
Theme park shuttle*
Other information
Designated smoking areas
No alcohol allowed onsite
Property amenities
Food and drink
Bar/lounge
Coffee shop
Coffee/tea in a common area
Free reception (select days)
Traveling with children
Children stay free (see details)
Children's menu
What to do
Boat tours nearby
Scuba diving nearby
Working away
Business center
Meeting room
Coworking spaces
Conference space
Services
24-hour front desk
Limo or town car service
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Beach towels
Pool loungers
Facilities
Safe-deposit box at front desk
Rooftop terrace
2 outdoor pools
Reception hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Stair-free path to entrance
Pool access ramp on site
Room amenities
Be entertained
43-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Window screens
Sleep well
Blackout drapes/curtains
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Shower only
Soap and shampoo
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 25+ Mbps)
More
Daily housekeeping
Connecting/adjoining rooms available
Access via exterior corridors
Special features
Dining
BEEBAR - This rooftop bar serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Fees & policies
Optional extras
Shopping center shuttle and theme park shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.
Also known as
12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen
Frequently asked questions
Does 12 Bees Hotel offer free cancellation for a full refund?
Yes, 12 Bees Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at 12 Bees Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at 12 Bees Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at 12 Bees Hotel?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at 12 Bees Hotel?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at 12 Bees Hotel and nearby?
Have fun with nearby activities like boat tours, scuba diving, and swimming. Additional recreation nearby includes casino gaming. 12 Bees Hotel also has 2 outdoor pools.
What's the area around 12 Bees Hotel like?
12 Bees Hotel is in Downtown Playa del Carmen, a short 7-minute walk from Quinta Avenida and 15 minutes' walk from Playa del Carmen Main Beach.
12 Bees Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very Good
January 6, 2025
Good location. Walkable. Decent for the price
Room was a little musty but fine. Tried to order food in the restaurant and was told it was closed at 6pm!
Andy
Andy, 3-night trip
Verified Hotels.com guest review
6/10 Good
October 3, 2024
Agripina A
Agripina A, 2-night trip
Verified Hotels.com guest review
6/10 Good
October 2, 2024
It wasent super clean but the restaurant on third floor was very good amazing food definitely worth taking a look.
Benjamin
Benjamin, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
September 10, 2024
A clean and friendly hotel right in the heart of Playa. Excellent wifi!
Scyi
Scyi, 7-night trip
Verified Expedia guest review
10/10 Exceptional
September 4, 2024
Araceli
Araceli, 1-night trip
Verified Expedia guest review
10/10 Exceptional
August 12, 2024
Guy
Guy, 14-night trip
Verified Expedia guest review
8/10 Very Good
July 2, 2024
Jason
Jason, 1-night trip
Verified Expedia guest review
8/10 Very Good
June 30, 2024
Guy
Guy, 25-night trip
Verified Expedia guest review
10/10 Exceptional
June 11, 2024
This place is very clean and beautiful. Don't forget guest get a discount to eat at their top terrace. Just remind the person who rings you up.
NANCY
NANCY, 1-night family trip
Verified Travelocity guest review
10/10 Exceptional
May 31, 2024
Guy
Guy, 22-night trip
Verified Expedia guest review
10/10 Exceptional
May 18, 2024
Jason
Jason, 1-night trip
Verified Expedia guest review
8/10 Very Good
May 12, 2024
This hotel had excellent wifi and was in the heart of the city. It took 15 minutes to walk to the beach and the Walmart was 2 blocks away. Aesthetically it’s quite brutalist but the staff are lovely.
Scyi
Scyi, 7-night trip
Verified Expedia guest review
10/10 Exceptional
May 12, 2024
Ryan
Ryan, 6-night trip
Verified Expedia guest review
10/10 Exceptional
April 22, 2024
robert
robert, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
April 19, 2024
Better than a 10
I have stayed several times, and though my Spanish is very limited, The front desk always accommodated me with Grace and professionally. The location is fine. It is near the big mega store, And several good restaurants and a row of food carts that are fantastic.
robert
robert, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
April 7, 2024
Good location an the food was pretty good
Damien
Damien, 7-night trip
Verified Expedia guest review
10/10 Exceptional
April 6, 2024
Extremely well situated to all ur needs
Daniel
Daniel, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
April 3, 2024
Staff was great. Bar and restaurant staff were even better
Jason
Jason, 4-night trip
Verified Expedia guest review
8/10 Very Good
March 22, 2024
Great staff! The roof top bar is legit! Pool, PingPong, and TVs.
Jason
Jason, 2-night trip
Verified Expedia guest review
4/10 Fair
March 15, 2024
Bed was awful. Like trying to sleep in crunchy taco shells. A/c was freezing. Remote maybe broken, couldn’t regulate. Cute boutique hotel, cute bar, love the bees theme. Worst bed of the week.
Marlene
Marlene, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
March 8, 2024
Kris
Kris, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
March 6, 2024
All in general was a great stay
Daniel
Daniel, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
February 27, 2024
shelly
shelly, 1-night trip
Verified Expedia guest review
10/10 Exceptional
February 9, 2024
Great staff! The library was unexpected but very was a nice feature!
Mail
Mail, 7-night trip with friends
Verified Expedia guest review
10/10 Exceptional
February 7, 2024
The hotel staff was excellant! The housekeepers were exceptional! All you need is within walking distence including an ATM. The resturant and bar pictured is exactly how it looks, along with a great pool table. The staff in the resturant was very friendly and the food was very good. The maintenence man was always busy working to keep the place in great condition, impressive! I would return and not even look at another property!