"This brand-new hotel truly deserves a 7-star rating. The level of service far surpassed what we expected from a 5-star property. From the communication before arrival, to the welcome drinks and personally escorting us to our room, it was a different level of service. The room itself was spacious, immaculate with high-quality towels, robes, toiletries, and an exceptionally comfortable bed.
Breakfast each morning was wonderful, offering a wide variety of dishes that changed daily, along with a delicious à la carte menu. The warm, relaxing swimming pool was another highlight of our stay.
We met the manager, Thomas, on our first morning, and were amazed that he already knew our names. He greeted us warmly every time we saw him and frequently checked in to ensure everything was perfect. One moment that truly stood out was when we asked to lower the music volume at the pool—Thomas arrived immediately to adjust it himself.
On our final day, knowing we always had breakfast at 6:30 a.m., Thomas came specifically to say goodbye and thank us. He offered to personally drive us to the airport since he was heading home at the same time. His dedication explains why Hotel du Lac Signature Hanoi runs so seamlessly and maintains such an exceptional standard.
We will also miss the amazing staff—Emma, Mia, Kendra, Irene, Tracy, and many others whose names we couldn’t recall. Every one of them was consistently kind, attentive, and genuinely helpful.
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