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The Oriental Jade Hotel

Overview of The Oriental Jade Hotel

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The Oriental Jade Hotel

5-star property
Luxury hotel with outdoor pool, near Hoan Kiem Lake

9.6/10 Exceptional

598 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
No. 92-94 Hang Trong Str., Hoan Kiem, Hanoi, Hanoi, 10000

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 3 min walk
  • St. Joseph's Cathedral - 1 min drive
  • Hanoi Opera House - 5 min drive
  • Hanoi Old City Gate - 9 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 50 min drive
  • Hanoi Van Dien Station - 10 min drive
  • Hanoi Long Bien Station - 18 min walk
  • Hanoi Railway Station - 19 min walk
  • Airport pick-up service

Restaurants

  • Loft Stop Cafe - 3 min walk
  • Polite and Co - 3 min walk
  • La Place Cafe - 3 min walk
  • Noodle & Roll - 3 min walk
  • Rue Lamblot - 4 min walk

About this property

The Oriental Jade Hotel

The Oriental Jade Hotel puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport pick-up service (available 24 hours) for VND 634500 per vehicle. Guests can grab a bite to eat at the restaurant, or indulge in hot stone massages, facials, or body scrubs. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a fitness center. Fellow travelers love the comfortable beds and helpful staff.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport pickup on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)

Working away

  • Business center
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Elevator

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, Thai massages, facials, and body scrubs.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 300000 for adults and VND 300000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VND 634500 per vehicle. Maximum occupancy 2
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for VND 940000 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

State tax ID - 0106639879

Also known as

Oriental Jade Hotel Hanoi
Oriental Jade Hotel
Oriental Jade Hanoi
Hotel The Oriental Jade Hotel Hanoi
Hanoi The Oriental Jade Hotel Hotel
Hotel The Oriental Jade Hotel
The Oriental Jade Hotel Hanoi
Oriental Jade
The Oriental Jade Hotel Hotel
The Oriental Jade Hotel Hanoi
The Oriental Jade Hotel Hotel Hanoi

Frequently asked questions

Does The Oriental Jade Hotel offer free cancellation for a full refund?
Yes, The Oriental Jade Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Oriental Jade Hotel?
As of January 27, 2023, prices found for a 1-night stay for 2 adults at The Oriental Jade Hotel on January 29, 2023 start from P 5,195, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Oriental Jade Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Oriental Jade Hotel?
Yes, there's an outdoor pool.
Are pets allowed at The Oriental Jade Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Oriental Jade Hotel?
Sorry, there's no onsite parking at The Oriental Jade Hotel.
Is airport shuttle service offered by The Oriental Jade Hotel?
Yes, a shuttle from the airport to the hotel is available. The charge is VND 634500 per vehicle.
What are the check-in and check-out times at The Oriental Jade Hotel?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
What is there to do at The Oriental Jade Hotel and nearby?
The Oriental Jade Hotel has an outdoor pool and a fitness center, as well as spa services.
Are there restaurants at or near The Oriental Jade Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Noodle & Roll (3-min walk), Rue Lamblot (4-min walk), and Cong Caphe (4-min walk).
What's the area around The Oriental Jade Hotel like?
The Oriental Jade Hotel is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 3 minutes' walk from St. Joseph's Cathedral. Travelers say the local area is very central perfect for sightseeing.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very Good

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect spot within old town Hanoi
Great hotel, amazing location (walking distance to almost everything), the staff was the best and super helpful with everything we needed during our stay!
Lobby
Outside
Roof top pool
5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous Staff great hotel
The staff is incredible. Hotel is beautiful. Staff arranged for transportation to and from airport, tickets to watter puppets ,even made a young staff member go get the tickets. Breakfast buffet is amazing. Great location. Held our bags while we sailed Hulong bay for three days. Check out at noon but we had a late flight and were able to shower and change clothes that evening.
Kay, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kay, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location
Outstanding location and customer service is second to none. Very clean and modern place to stay. Close to everything.
arnold, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing! excellent!
Is there a more appropriate word than excellent? Staying at this hotel is a hospitality experience of the highest possible level. From the reception, the cleanliness of the rooms and their comfort, the perfect location of the hotel, the great breakfasts and most importantly - the hotel staff who did everything you can dream of to make my time pleasant. The highlight was when they learned that I was celebrating a birthday during the stay and from that moment I felt like a queen that everyone was trying to make her happy with great success. I wish I could celebrate there every year! Special thanks to the lovely Mrs. Jolene Do for her special and extraordinary effort to make me feel at home. Recommended Recommended Recommended!? Staying at this hotel is a hospitality experience of the highest possible level. From the reception, the cleanliness of the rooms and their comfort, the perfect location of the hotel, the great breakfasts and most importantly - the hotel staff who did everything you can dream of to make my time pleasant. The highlight was when they learned that I was celebrating a birthday during the stay and from that moment I felt like a queen that everyone was trying to make her happy with great success. I wish I could celebrate there every year! Special thanks to the lovely Mrs. Jolene Do for her special and extraordinary effort to make me feel at home. Recommended Recommended Recommended!
Rachel, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Reception and staff member were all extremely friendly!
Lisa, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I would rate this hotel 6-stars!
Booked a 4-star hotel through Hotels.com and it was nothing like the photos so we quickly checked out and found the Oriental Jade. It is a 6-star hotel in my opinion. We were greeted by Autumn who just is so lovely, got us settled and helped us with whatever we needed in the city and a few other destinations. In fact, she even helped me fix some eyeglasses that I purchased in Hanoi that we’re right. The rooms are lovely, so modern and plush. The breakfast was delicious and we were greeted by their host, Chris, every morning with a giant smile! Brian too at the front desk was so helpful. A wonderful, respite in a chaotic and awesome city!!
rob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best hospitality in Hanoi
The perfect hotel for a short stay in Hanoi. The staff were fantastic and treated us so brilliantly. The hotel has a great location and while the rooms are more traditional, they have everything you need. Great breakfast and amazing hospitality.
Tom, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vietnam Tour!
Perfect central location for all of the sights of the Old Town. A short walkto the lake and all of the attractions there.
Dermot, 3-night trip with friends
Verified Hotels.com guest review