Sheraton Hanoi Hotel

Photo gallery for Sheraton Hanoi Hotel

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Outdoor pool
Club Suite, 1 Bedroom, Non Smoking (Ambassador) | Room
Club Suite, 1 King Bed | Room
Club Suite, 1 King Bed | View from room

Overview of Sheraton Hanoi Hotel

Sheraton Hanoi Hotel

5-star property
Lakefront hotel with spa, near Ho Chi Minh Mausoleum

8.6/10 Fabulous

377 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Tay Ho
  • Hoan Kiem Lake - 16 min drive
  • Hanoi Opera House - 19 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 19 min drive
  • Hanoi Long Bien Station - 3 min drive
  • Hanoi Railway Station - 6 min drive
  • Hanoi Gia Lam Station - 8 min drive
  • Airport shuttle (surcharge)

About this property

Sheraton Hanoi Hotel

5-star luxury hotel in the heart of Tay Ho
You can look forward to a roundtrip airport shuttle, a poolside bar, and a terrace at Sheraton Hanoi Hotel. Indulge in aromatherapy, a facial, and a body treatment at Oasis Relaxation, the onsite spa. Enjoy international cuisine, garden views, and al fresco dining at the two onsite restaurants. Aerobics classes and yoga classes are offered at the health club; Sheraton Hanoi Hotel also has designer stores on site, a coffee shop/cafe, and a garden. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and limo/town car service
  • A ballroom, tour/ticket assistance, and a computer station
  • Guest reviews say good things about the helpful staff and location
Room features
All 299 rooms have comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 37-inch TVs with cable channels
  • Wardrobes/closets, recycling, and coffee/tea makers

Languages

Chinese (Mandarin), English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 299 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Club Lounge
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (3-device limit)

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Foosball
  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • 24-hour business center
  • 10 meeting rooms
  • Computer station
  • Conference center (14854 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Lever door handles
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean
  • Vietnamese

Room amenities

Be entertained

  • 37-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Select Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (3-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or - Onsite restaurant. A children's menu is available. Reservations are required.
Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
De Javu - This bar specializes in international cuisine and serves dinner and light fare. Open daily.
Lobby Lounge - Onsite coffee shop. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 25 for adults and USD 12.5 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 35.31 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses wind energy.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel offer free cancellation for a full refund?
Yes, Sheraton Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Hanoi Hotel?
As of October 6, 2022, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on October 29, 2022 start from P 6,639, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Hanoi Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Hanoi Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
Are pets allowed at Sheraton Hanoi Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sheraton Hanoi Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Sheraton Hanoi Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle roundtrip.
What are the check-in and check-out times at Sheraton Hanoi Hotel?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Sheraton Hanoi Hotel and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sheraton Hanoi Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Rasm Modern Indian Cuisine (3-min walk), Salt N Lime (3-min walk), and 88 Lounge (4-min walk).
What's the area around Sheraton Hanoi Hotel like?
Sheraton Hanoi Hotel is in Tay Ho, a short 1-minute walk from West Lake and 8 minutes' walk from Syrena Shopping Center. Travelers say this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very Good

Mandy, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

11-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laurence, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dan, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Thomas, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Good business hotel
Clean rooms of good size. Very friendly and helpful staff especially the front desk and concierge.
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend!
The hotel is a little dated but the service was excellent. Rooms were clean and comfortable. I would stay again.
Philip, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Although slightly out of the city, it was a pleasant relief to be away from the noise and craziness of the bustling Hanoi streets. The hotel provided a comfortable haven and the staff were amazingly accommodating, so pleasant and couldnt do enough for us. The benefits of the Club Lounge were so worth it and made our whole stay so much more special. And we cannot thank a member of the Club Lounge staff enough for her help in locating some lost property.......truly amazing service, going above and beyond. Thank you for a wonderful stay
Denz, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

I love the lake view! The staff was very friendly and welcoming! I will definitely come again
1-night family trip
Verified Expedia guest review

8/10 Very Good

The room was great. It was definitely a 5-star hotel.
EUNSOL, 1-night family trip
Verified Hotels.com guest review