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All properties in Tulum, Tulum, Quintana Roo, Mexico

Hotel Zulum

3-star beachfront hotel with outdoor pool, near Tulum Beach

From
P10,844

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Hotel Zulum
  • Beach
  • Beach
  • Beach
  • Beach
  • Beach
1 / 177Beach
7.2.Good.
  • The hotel charge me for two reservations when I was only one person. The hotel refused to…

    Dec 23, 2020

  • I’ve been traveling to Tulum for the last 20 years every single year. The stay at this…

    Dec 23, 2020

See all 107 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Quiet
Dining options
  • Free WiFi
  • Free parking
  • Pool

Property highlights

Main amenities

  • 35 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Beach umbrellas

What’s around

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 31 min walk
  • SFER IK - 21 min walk
  • Sian Ka'an Biosphere Reserve - 2.7 mi / 4.3 km
  • Playa Paraiso - 2.8 mi / 4.4 km

Enter dates for 2 guests

  • Room, 1 King Bed, Pool View
  • Room, 1 King Bed, Beachfront
  • Room, Beach View
  • Room, Garden View
  • Room, 2 Double Beds, Garden View
  • 2 Double beds room, jungle view
  • Standard Room, 1 King Bed
  • Standard Room, 2 Double Beds

Location

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 31 min walk

What’s around

Landmarks

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 31 min walk
  • SFER IK - 21 min walk
  • Sian Ka'an Biosphere Reserve - 2.7 mi / 4.3 km
  • Playa Paraiso - 2.8 mi / 4.4 km
  • Las Palmas Public Beach - 2.4 mi / 3.9 km
  • Tulum Mayan Ruins - 5.3 mi / 8.6 km
  • Gran Cenote - 6 mi / 9.6 km
  • Tulum Monkey Sanctuary - 7.5 mi / 12.1 km
  • Dos Aguas Park - 4 mi / 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 112 min drive

At a glance

Hotel size

  • This hotel has 35 rooms

Arriving/leaving

  • Check-in time 3 PM-2:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (8 years old and younger) not allowed

Pets

  • Pets allowed (dogs and cats only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
* See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Beach towels

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Ceiling fan

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Zulum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel Zulum
  • Hotel Zulum Tulum
  • Hotel Zulum Hotel Tulum
  • Hotel Zulum tulum
  • Zulum
  • Zulum Hotel
  • Zulum tulum
  • Hotel Zulum Hotel

Optional extras

Pets are allowed for an extra charge of MXN 750 per pet, per day

Policies

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Zulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Yes, cats and dogs are welcome. There's a charge of MXN 750 per pet, per day.
  • You can check in from 3 PM - 2:00 AM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include El Tabano (4-min walk), Restaurante Las Estrellas (10-min walk), and Kitchen Table (2.5 mi).
  • Hotel Zulum has 2 bars and an outdoor pool, as well as a garden.
7.2.Good.
  • 4.0.Fair

    Very Hot Rooms

    The hotel is okay. The staff is very accommodating and friendly. They will go out of their ways to accommodate the guest which I’d very important. The bad thing is lack of air conditioning which is very important in the summer. It was unbearable to stay inside the room. Also, no hair dryer or iron. Although when I asked for a hair dryer I was given a tiny one so, it wasn’t easy to dry long hair. I did not know that cooling means a fan and not A/C. I’d never book it if I knew that unless it was in winter season.

    Urszula, 2 night trip with friends, Sep 28, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Erika, 3 night romance trip, Sep 18, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The property is situated on the most immaculate portion of coastline I've ever seen, it was incredible to wake up and walk 15 steps to the beautiful Caribbean Sea! On the downside, the accommodations are fairly rustic with minimal amenities (no air con, no door between bathroom and sleeping quarters, salt water shower/ faucet). I thought this was a small sacrifice given the cost-effectiveness of the accommodations but there were comparable prices throughout the Zona Hotelera that had the 'creature comforts' this hotel lacked.

    Amber, 5 night romance trip, Feb 17, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Horrible

    Israel, 2 night trip with friends, Feb 14, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    The property is still building and remodeling They put us in the room that is unfinished They chase you with restaurant bill Everything about the property is not satisfactory Beach was ok

    4 night trip with friends, Jan 17, 2020

    Verified Orbitz guest review

  • 2.0.Poor

    Not Impressed.

    Upon checking into the hotel, we were put into a room that was not an ocean view room, as we had paid for. It had just been cleaned, so the floor was muddy and sticky and smelt of chemicals. We put our things down + went to use the toilet, which did not flush. We went to tell them @ the desk on our complaints + realized that the door did not lock. They then didn't have a proper room ready + placed us in a lower level (much cheaper) room with double beds that smelt of such hard chemicals, we found it hard to sleep at night. At that point, we complained via Hotels.com + were granted a credit to dine in the hotel, but it really didn't cut it for us. That night, they realized that the hotel didn't have running hot water. The staff made it a joke asking "Oh, but for sure you'll go out tonight, you want to sleep tonight?"... we didn't find it funny, it was actually a bit insulting after we spent money + didn't get what we paid for until the 3rd night of our stay when they moved us to the room type we paid for. At this point, we now had to move our belongings three times. There was a heavy rain which flooded our room + created sticky floors. The WiFi networks were super weak and constantly turning off, which made it hard to be here for my work trip as I was. I know it is Tulum, so we kept our mouthes shut about this. The restaurant staff was super nice, but overall this stay was super disappointing + we will absolutely not return here for a stay.

    Cristiana, 6 night business trip, Jan 5, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Fantastic staff very kind and warmth, amazing view. Food was good.

    Julie, 4 night family trip, Dec 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Can’t say enough great things, staff, food and beach location are all amazing...

    Adam, 4 night trip, Nov 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Mystical paradise

    This authentic hidden gem was perfect. My small and mighty group of friends were happy. They take great care.

    Harrison, 2 night trip with friends, Oct 12, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice basic accommodations, right on the beach, exactly as pictures shows, very nice accommodating staff, allow us to check out a little later and stay at the beach longer and facilitate a shower before departure. Will be back.

    Raoul, 1 night family trip, Sep 15, 2019

    Verified Expedia guest review

See all 107 reviews