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Maya Tulum by G Hotels

Photo gallery for Maya Tulum by G Hotels

Aerial view
On the beach, white sand
On the beach, white sand
On the beach, white sand
Outdoor pool, free cabanas, pool umbrellas

Overview of Maya Tulum by G Hotels

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Maya Tulum by G Hotels

3.5 star property
3.5-star beachfront hotel with spa, near Tulum Beach

7.6/10 Good

149 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Pet friendly
  • Air conditioning
  • Connecting rooms available
  • Spa
The price is P 11,957
Price available on 02/08/2023
Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 7 min drive
  • Playa Paraiso - 14 min drive
  • Sian Ka'an Biosphere Reserve - 18 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Gran Cenote - 24 min drive
  • Xel-Há Park - 30 min drive
  • Dos Ojos Cenote - 126 min drive

Restaurants

  • Restaurare - 3 min walk
  • El Tabano - 4 min walk
  • Posada margherita - 8 min walk
  • Juanita Diavola - 9 min walk
  • Kin Toh - 15 min walk

About this property

Maya Tulum by G Hotels

Maya Tulum by G Hotels is a great choice for your beach stay in Tulum. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other features include a terrace and a garden. Fellow travelers like the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 51 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee/tea in a common area

Traveling with children

  • Children stay free (see details)

What to do

  • On the beach
  • Yoga classes

Working away

  • Computer station
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • 51 buildings/towers
  • Built in 1986
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 15 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Beach access
    • Beach loungers
    • Beach towels
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water
    • Concierge service
    • Housekeeping

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 20–40 for adults, and USD 20–40 for children

Pets

  • Pet deposit: USD 500 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Noise-free guestrooms cannot be guaranteed. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>This property does not have elevators. </p><p>Onsite parties or group events are strictly prohibited. </p><p>Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and cash.</p><p>This property reserves the right to pre-authorize the guest's credit card prior to arrival. </p>

Also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Maya Tulum by G Hotels?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Maya Tulum by G Hotels?
As of February 7, 2023, prices found for a 1-night stay for 2 adults at Maya Tulum by G Hotels on February 8, 2023 start from P 11,957, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Maya Tulum by G Hotels?
Yes, there's an outdoor pool.
Are pets allowed at Maya Tulum by G Hotels?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 50 per pet, per night, and there's also a deposit of USD 500 per stay. Food and water bowls are available.
Is parking offered on site at Maya Tulum by G Hotels?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Maya Tulum by G Hotels?
You can check in from 3 PM - anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at Maya Tulum by G Hotels and nearby?
Onsite recreation at Maya Tulum by G Hotels includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Maya Tulum by G Hotels also has spa services and a garden.
Are there restaurants at or near Maya Tulum by G Hotels?
Yes, there's an onsite restaurant. Nearby restaurants include Restaurare (3-min walk), El Tabano (4-min walk), and posada margherita (8-min walk).
What's the area around Maya Tulum by G Hotels like?
Maya Tulum by G Hotels is a short 1-minute walk from Tulum Beach and 15 minutes' walk from SFER IK.

Reviews

7.6

Good

8.3/10

Cleanliness

8.7/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very Good

Maya tulum
The hotel charged a $50 fee for a second person, since when I searched it defaulted to one person. I would understand if I had extra people but 2 per room isn’t unreasonable. They also provided an upgrade but the $50 charge took away from that experience in the fact that I felt like I was forced to pay for a more expensive room. Overall great hotel, clean rooms and comfortable beds. Beautifully decorated.
Kari, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

vidika, 3-night trip
Verified Hotels.com guest review

6/10 Good

what was bad
Electric power failed 2 to 5 times a day. That means no water shower tv or toilet. I think they were off the grid. Lighting in rooms was poor because not enough electricity for hotel. Probably running off generator.
Cecilia, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Jay, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was amazing! The staff were super helpful! Upon check in my boyfriend and I got a free upgrade which was awesome and everyone was so welcoming! Sadly during the stay, my boyfriend and I were in an accident and the staff were very accommodating to our needs and helped us out with everything like bringing extra towels, pillows, ice, and even pizza to our room one night because we couldn’t move. Amazing staff, amazing place! Can’t recommend this place enough!
Sarah, 5-night romance trip
Verified Expedia guest review

6/10 Good

They charged me for an extra person. I had identified 2 people, I notified them a week in advance of 3. Had I put 3 originally through Travelocity there would have been no charge. They also made me pay $100 for use of the safe when I didn’t want to use the safe. Also, there was no electricity for 14 straight hours!!!!! No discount or provisions given to us.
Chanda, 2-night family trip
Verified Travelocity guest review

2/10 Poor

I celebrated my 40th birthday by booking accommodations for me, my family and friends at this property and it was quite the negative experience to say the least. Our first two days of accommodations were met with rolling black outs. The power would go on and off intermittently lasting about 30 minutes each time. During this time we could not shower/use the toilet or AC as there was no running water and we had no use of the wifi at the property during these blackouts. The advertised restaurant was not open for dinner during our stay, but open for the Instagram “influencers” who stayed at the hotel for free the previous week, as per their Instagram posts. My cousins and my friends both had roach infestations in the rooms they booked. There was no yoga or spa facility available or offered to us during our stay as advertised. Upon sharing these grievances with the hotel front desk, we were initially told that we would not receive a refund. Upon checkout we were not offered a full refund due to the inconveniences we endured during our stay.
Louis, 3-night family trip
Verified Travelocity guest review

2/10 Poor

We arrived early so they told us we could go to the restaurant and utilize the pool while we waited. Basically, there was no consistent power at the hotel until Saturday evening. We experienced blackouts so no Air conditioning or lights and also effected the water for the faucets/toilets in your room. Main pool was never cleaned, no music at the pool due to no electricity but once electricity started working, they then said their speakers didn't work. The stench from the large mounds of seaweed will knock out if you aren’t prepared for it. No one ever tried to clean it up or remove for better beach access. We watched a maintenance man physically shut off the power to the exterior pathway lights Friday night creating a completely unsafe environment for guests to walk back to their rooms or anywhere on the property. Room was infested with cockroaches and spiders. The entire right side of my body is covered in bites leading me to believe that it was spiders and bed bugs. Housekeeping does not clean efficiently, they took the dirty towels but did but didn't replace with fresh ones, we had to request towels. Our plunge pool was NEVER cleaned so never got the chance to use that "amenity", manager promised he would have someone clean it. Doors are not properly sealed allowing whatever wildlife outdoors to enter your room. The cockroaches are out of control. After returning from dinner out, our friend had one running on his bed. Management offered us free cocktails and omelettes.
Amber, 3-night family trip
Verified Expedia guest review

6/10 Good

Bit disappointed.
We booked 3 nights on the beach after our 5 days in the city. It was a bit of a disappointment. We were expecting some seaweed on the beach, knowing it is red tide season— but our stretch of the beach for our hotel was covered in smelly mounds of it versus the other beaches that had it significantly more under-control. Pretty disappointing for the price point of the hotel. The AC and power shut off multiple times which was frustrating, considering they already limit you to certain times of the day you can use it. The rooms get muggy and hot quick. Besides that, the service and amenities were great. Beautiful pool. But, the area it overpriced and difficult to enjoy when you pay too much for many inconveniences. The people were great though inside the resort.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beach access and close to other cool beach clubs
Motlatsi, 4-night trip
Verified Expedia guest review