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The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel in Bukit Tinggi with 5 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Chateau Spa & Wellness Resort

Exterior
Outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas, sun loungers
Property grounds
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
  • Pool
  • Bar
  • Airport transfer
  • 24/7 front desk
  • Air conditioning
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free area shuttle
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • 2 coffee shops/cafes
  • Massage/treatment rooms
For families
  • Children's pool
  • Playground on site
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Double or Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
Premium bedding
Bidet
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premier Room

View from room

Premier Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 60 sq m
  • Hill view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 135 sq m
  • Hill view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 3 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
3 bedrooms
  • 155 sq m
  • Hill view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

Family Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 84 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room

Premium bedding, minibar, in-room safe, desk

Premier Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite Non smoking

Premium bedding, minibar, in-room safe, desk

Two Bedroom Suite Non smoking

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Jacuzzi Suite

Premium bedding, minibar, in-room safe, desk

Jacuzzi Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Three Bedroom Suite Non Smoking

Premium bedding, minibar, in-room safe, desk

Three Bedroom Suite Non Smoking

  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

Premium bedding, minibar, in-room safe, desk

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

What's nearby

  • Genting Highlands Premium Outlets - 46 min drive - 31.8 km
  • Snow World - 58 min drive - 38.7 km
  • First World Plaza - 58 min drive - 38.8 km
  • Genting SkyWorlds Theme Park - 60 min drive - 39.4 km
  • SkyAvenue - 60 min drive - 39.9 km

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive
  • Kuantan (KUA-Sultan Haji Ahmad Shah) - 145 min drive
  • Kuala Lumpur Gombak Station - 43 min drive
  • Batu Caves Station - 44 min drive
  • Kuala Lumpur Taman Wahyu Komuter Station - 45 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪Paradise Dynasty, Lenu & Canton Paradise - ‬60 min drive
  • ‪Din Tai Fung - ‬60 min drive
  • ‪Taiko Ramen - ‬60 min drive
  • ‪Grandmama's Flavours Of Malaysia - ‬60 min drive
  • ‪Wan Hoi Yam Cha 云海小聚 - ‬60 min drive

About this property

The Chateau Spa & Wellness Resort

Enjoy your visit to Bukit Tinggi with a stay at The Chateau Spa & Wellness Resort. You can visit the spa to be pampered with Swedish massages, body wraps, or aromatherapy, and La Vie, one of 5 restaurants, serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

At a glance

DONE

Hotel size

    • 150 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle*
DONE

Offsite

    • Free area shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Free local shuttle
  • Playground
  • Toys

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Pool table
  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Smart television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

La Sante has 12 treatment rooms including rooms for couples. Services include Swedish massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

La Vie - This poolside restaurant serves breakfast, lunch, and dinner. Reservations are required.
La Assiette - This fine-dining restaurant serves dinner only. Reservations are required.
Belle Vue - This café serves brunch only. Reservations are required.
Le Rouge - Onsite pub. Guests can enjoy drinks at the bar.
Salon Cigar Lounge - Onsite bistro.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort offer free cancellation for a full refund?
Yes, The Chateau Spa & Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Chateau Spa & Wellness Resort?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:30 AM to 9:00 PM.
Are pets allowed at The Chateau Spa & Wellness Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Chateau Spa & Wellness Resort?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Chateau Spa & Wellness Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Chateau Spa & Wellness Resort?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.
Is there an onsite casino at The Chateau Spa & Wellness Resort?
No, this hotel doesn't have a casino, but Genting SkyCasino (3.3 mi) and Genting Casino (3.5 mi) are both nearby.
What is there to do at The Chateau Spa & Wellness Resort and nearby?
Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Chateau Spa & Wellness Resort also has a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near The Chateau Spa & Wellness Resort?
Yes, there are 5 onsite restaurants, featuring poolside dining.
What's the area around The Chateau Spa & Wellness Resort like?
The Chateau Spa & Wellness Resort is located a short 6-minute walk from La Santé Spa.

The Chateau Spa & Wellness Resort Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Jus amazing
Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big
sandi, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Yong Ting Mark, 5-night family trip
Verified Expedia guest review

6/10 Good

The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Mark, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hope they continue maintaining the place
Kala, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice to relax
terence, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Hui Zhi, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Kar Wein, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wan, 1-night trip
Verified Expedia guest review

8/10 Very Good

WEI MIN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good property,suggest to all
Mohd azlin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Peng Chon, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

SIOK PEIK, 1-night trip
Verified Hotels.com guest review

2/10 Poor

CHEW PING LOKE, 3-night trip
Verified Hotels.com guest review

6/10 Good

Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Thioh, 1-night family trip
Verified Expedia guest review

6/10 Good

Aya, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Mohd Nasir bin, 1-night trip
Verified Expedia guest review

2/10 Poor

This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
KAI THONG, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

NURSYAFIZA, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Highly recommended
NIN, 1-night trip with friends
Verified Expedia guest review

8/10 Very Good

Good SOP, clean
Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
Loy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jolynne, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Nice cool retreat
Sukhdev, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice and pleasing stay. Very clean
The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.
farah, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

e stato bellissimo! molto piacevole! in mezzo alla natura...
2-night trip
Verified Expedia guest review

8/10 Very Good

Excellent stay and facilities. Had some minor issue during check-in where the room booked wasn’t available but no prior notification. Unpleasant surprise but the Manager, Mark and Jacqueline managed to resolve it. Overall, will return as very warm and excellent customer service.
1-night family trip
Verified Hotels.com guest review