I booked the ride from the airport to the resort with Maikhao Dreams but when I arrived at the airport, my ride was not there, I have to called the resort (which was a long distant call for me) to find out where's my driver. They told me to wait. After 10 min there were still no sign of my ride, so I have to make another call (also a long distant call) to the resort. They told me to wait for another 5 min. I ended up taking a cab myself to the resort.
When I arrived at the resort, I had to take my luggage all the way to my villa. No one were there to take my luggage. This was the first time I had to carry my own luggage to my villa. The phone in my villa was not working, every time I had to call the front desk or room service, I had to walk to the front desk to place my order. The phone was not fixed until the second day of my stay.
The lock of the main entrance, the 2 entrance to the pool, the entrance to the beach were all not working properly. Not even when they sent a so called an engineer to fix them.
while the tissue paper were out, the house keeping just wouldn't refill them, I have to remind them twice to have them refilled.
The knowledge of the staffs were not good. I wanted to exchange hkd to THB, the front desk lady told me they don't deal with HKD, after I insisted on doing so, a senior staff came and told the other lady they do deal with HKD.
Other then these matters, the rest of the resort were quite nice. The size is great, very spacious, good location.