2/10 Poor
October 29, 2024
Some fine tuning needed.
If you advertise on a third party booking site tou need to advertise what days your facilities are open.
Arriving yesterday to find the building in darkness and another car pulling up to deliver take away to one of your chefs that happened to be standing outside. It would also be a good idea to confirm with your customers that they have actually received an e mail or text advising them of the code for the door (its really easy to work out the code fir the following day BTW) as you didnt answer the phone or reply to my message.
I dont want to use your kitchenette when staying away, after travelling all day the last thing i want to do is cook and its a good job i was alone as there was nowhere for two people to sit and eat. No wifi code or welcome pack in the room, never mind i will watch tv, except i couldn't because the remote wouldn't work!
Not only did i go and give money to your competitors when it came to my evening substance i had to do the same for breakfast, with that wonderfully kitted out kitchen you have in the pub, you coyld gave made some pastries and left them in the kitchenette for the rooms.
The room was lovely, but wholly let down by the basics which should be prioritised over leaving a copy of your book in the room.
Scott
Scott, 1-night business trip
Verified Hotels.com guest review