Naay Zama

Property class: 4
Hotel with outdoor pool, near Xel-Há Park

Choose dates to view prices

When you stay at Naay Zama, you'll be within a 10-minute drive of Xel-Há Park and Akumal Beach. Guests can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials, or body scrubs. Other highlights include an outdoor pool, free bike rentals, and a terrace.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Free use of bicycles
  • Beach umbrellas
  • Beach towels
  • Room service
  • Spa services
  • Terrace
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Pets allowed

Why we love this property

Gourmet dining paradise
Indulge in organic fare at the restaurant. The hotel offers private picnics, in-room champagne service, and a cooked-to-order breakfast.
Relaxation retreat
Spa services at this hotel include rejuvenating body scrubs, facials, and various massage options. The garden setting in a national park adds to the serenity.
Premium sleep experience
Premium bedding, champagne service, and down comforters await in curated guestrooms. Each room features its own balcony or patio for added comfort.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Hot Tub, Garden View

Premium bedding, down comforters, in-room safe, WiFi (free)

Deluxe Room, Hot Tub, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room, Garden View

Terrace/patio

Elite Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Grand Room, Kitchen, Garden View

Premium bedding, down comforters, in-room safe, WiFi (free)

Grand Room, Kitchen, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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The price is P9,327
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About the neighborhood

Map
Parque Dos Ojos, Tulum, QROO, 77774

What's nearby

  • Xel-Há Park - 6 min drive - 2.0 km
  • Xcacel Beach - 7 min drive - 2.7 km
  • Akumal Beach - 12 min drive - 12.6 km
  • Tulum Mayan Ruins - 17 min drive - 18.9 km
  • Playa Paraiso - 29 min drive - 27.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive
  • Cancun Intl. Airport (CUN) - 76 min drive
  • Cozumel Intl. Airport (CZM) - 30.5 miles/49.1 km

Restaurants

  • ‪The Truck - ‬9 min drive
  • ‪Tikal Lobby Bar - ‬8 min drive
  • ‪Cozumel Restaurant - ‬8 min drive
  • ‪Bar Akumal - ‬8 min drive
  • ‪Lobby Pub - ‬8 min drive

About this property

Naay Zama

  • When you stay at Naay Zama, you'll be within a 10-minute drive of Xel-Há Park and Akumal Beach. Guests can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials, or body scrubs. Other highlights include an outdoor pool, free bike rentals, and a terrace.

At a glance

Hotel size

    • 6 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (18 years old and younger) not allowed

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Private picnics
  • Room service (limited hours)

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Snorkeling nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Romance packages

Facilities

  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • At least 80% organic food
  • Locally-owned & organized tours & activities
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Well-lit path to entrance
  • Smooth flooring in public areas
  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Down comforter
  • Premium bedding

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 13.00 to 28.00 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Also known as

Naay Tulum

Naay Zama Hotel

Naay Zama Tulum

Naay Zama Hotel Tulum

Frequently asked questions

Does Naay Zama offer free cancellation for a full refund?

Yes, Naay Zama does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Naay Zama?

Yes, there's an outdoor pool.

Are pets allowed at Naay Zama?

Yes, dogs are welcome. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Naay Zama?

Yes, there's free self parking.

What are the check-in and check-out times at Naay Zama?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Naay Zama and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes spelunking and ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Naay Zama?

Yes, there's an onsite restaurant.

Does Naay Zama have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Naay Zama like?

Naay Zama is a short 20-minute walk from Xel-Há Park and 3 minutes' walk from Xcacel Beach.

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Reviews

Naay Zama Reviews

7.2

Good

7.4

Cleanliness

7.0

Amenities

7.8

Staff & service

6.8

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Verified review

10/10 Exceptional

Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Verified review

8/10 Very good

Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Verified review

10/10 Exceptional

Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.
Verified review

2/10 Poor

Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.
Verified review

2/10 Poor

Verified review

2/10 Poor

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional