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Crescendo Urban Stay

4.0 star property
Aparthotel convenient to West Lake

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Photo gallery for Crescendo Urban Stay

Premium bedding, pillowtop beds, individually decorated
Premium bedding, pillowtop beds, individually decorated
Front of property
Premium bedding, pillowtop beds, individually decorated
Premium bedding, pillowtop beds, individually decorated
Crescendo Urban Stay offers a warm welcome near Hoan Kiem Lake with free grocery shopping and dry cleaning/laundry services. Connect to in-room WiFi, enjoy valet parking, and appreciate the helpful multilingual staff that has left a lasting impression on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Lounge area
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Refrigerator

Main amenities (12)

  • 19 smoke-free apartments
  • Daily housekeeping
  • Breakfast available
  • 24-hour front desk
  • Air conditioning
  • Free grocery shopping service
  • Communal living room
  • Front-desk safe
  • ATM/banking services
  • Water dispenser
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Daily housekeeping
  • Washer/dryer

Room options

View all photos for Executive Apartment

Premium bedding, pillowtop beds, individually decorated

Executive Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Apartment

Premium bedding, pillowtop beds, individually decorated

Elite Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

Premium bedding, pillowtop beds, individually decorated

Superior Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, pillowtop beds, individually decorated

Deluxe Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Apartment

Premium bedding, pillowtop beds, individually decorated

Exclusive Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment

Premium bedding, pillowtop beds, individually decorated

Premium Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Apartment

Premium bedding, pillowtop beds, individually decorated

Signature Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Apartment

Premium bedding, pillowtop beds, individually decorated

Premier Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Apartment

Premium bedding, pillowtop beds, individually decorated

Grand Apartment

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
339 Au Co street, Tay Ho district, Hanoi, Hanoi, Hanoi, 100000

What's nearby

  • West Lake - 7 min walk - 0.6 km
  • Ho Tay Water Park - 12 min walk - 1.0 km
  • Ho Chi Minh Mausoleum - 5 min drive - 5.0 km
  • Hoan Kiem Lake - 6 min drive - 6.4 km
  • Hanoi Old Town Night Market - 7 min drive - 6.5 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 24 min drive
  • Hanoi Long Bien Station - 15 min drive
  • Hanoi Railway Station - 21 min drive
  • Ga Thuong Tin Station - 22 min drive

Restaurants

  • ‪Anh Hoa Restaurant - ‬7 min walk
  • ‪Docker's Pub - ‬10 min walk
  • ‪Story Coffee - ‬4 min walk
  • ‪KOCO Social House - ‬10 min walk
  • ‪Quán Hoả Lò Ngõ 374 Âu Cơ - ‬7 min walk

About this property

Crescendo Urban Stay

When you stay at Crescendo Urban Stay, you'll be within a 10-minute drive of Hoan Kiem Lake and West Lake. Guests will have free perks like WiFi, valet parking, and self parking. Apartments feature bonuses like kitchens and washers/dryers, along with fireplaces and balconies. Fellow travelers love the helpful staff.

Languages

English, Vietnamese
VISIBILITY

At a glance

Property size

    • 19 apartments

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 7:00 AM
    • Express check-out available
    • Minimum check-in age: 15
    • Check-out time is noon

Special check-in instructions

    • The property charges 2 percent for credit card payments
    • Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms

Parking

    • Free covered onsite self parking
    • Free onsite valet parking
    • Onsite parking limited (max 3 spaces per unit)
    • Onsite carport and garage

Other information

    • Smoke-free property

Property amenities

Internet

  • Free WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transportation

  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite parking (max 3 spaces per unit)
  • Onsite parking options include a carport and a garage

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Freezer
  • Paper towels
  • Water dispenser
  • Cleaning supplies
  • Kitchen island
  • Cookware/dishes/utensils

Dining

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: VND 80000 for adults and VND 50000 for children

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow top mattress

Bathrooms

  • Shower
  • Rainfall showerhead
  • Designer toiletries
  • Toothbrush and toothpaste
  • Soap
  • Bidet
  • Shampoo
  • Children's slippers
  • Slippers
  • Hair dryer

Living spaces

  • Fireplace
  • Sitting area

Entertainment

  • 50-inch Smart TV

Outdoor areas

  • Balcony

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • No elevators
  • Soundproofing
  • Tile flooring in room
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Guidebooks/recommendations
  • Electrical adapters/chargers
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Iron/ironing board (on request)

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 19 rooms
  • Individually decorated
  • Individually furnished
  • Eco-friendly cleaning products provided
  • Connecting/adjoining rooms avaliable
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Cash deposit: VND 500000 per accommodation, per stay

Optional extras

  • Full breakfast is offered for an extra charge of approximately VND 80000 for adults and VND 50000 for children
  • Credit card charges are subject to an extra charge of 2 percent

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Mobile payment options include: PayPay.

Also known as

Crescendo Urban Stay Hanoi
Crescendo Urban Stay Aparthotel
Crescendo Urban Stay Aparthotel Hanoi

Frequently asked questions

Does Crescendo Urban Stay offer free cancellation for a full refund?

Yes, Crescendo Urban Stay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Crescendo Urban Stay?

Sorry, pets aren't allowed.

Is parking offered on site at Crescendo Urban Stay?

Yes, there's free self and valet parking. Onsite parking options include a carport and a garage (max 3 spaces per unit).

What are the check-in and check-out times at Crescendo Urban Stay?

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM. Check-out time is noon. Express check-out is available.

Does Crescendo Urban Stay have a kitchen or kitchenette?

Yes, there is a kitchen which also includes cookware, a refrigerator, and a microwave.

Does Crescendo Urban Stay have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around Crescendo Urban Stay like?

Crescendo Urban Stay is a short 7-minute walk from West Lake and 12 minutes' walk from Ho Tay Water Park.

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Crescendo Urban Stay Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Was comfortable, clean, and in a good location.
8-night trip

10/10 Exceptional

Excellent value for the money, great location, good food in the rooftop restaurant. All of the staff are very friendly and helpful. Miss Kim was extremely helpful to make sure my stay was perfect! I highly recommend this hotel.
Kevin, 1-night trip

4/10 Fair

Stayed here twice on my trip. The first time I as great, no issues and smooth check in and out. The second time was terrible. We were given a room that had not been cleaned from the previous stay. The replacement room was the same! We had to check the remaining key cards by ourselves to find a clean room. The room we found.. the showerhead was falling off the wall because it's dislodged from it's attachment, very unsafe to shower.
1-night trip

10/10 Exceptional

A really nice place to stay about 35 mins (walk) to the centre of Ha Noi. The service was good throughout our stay, where the staff were welcoming and always checked if we needed anything else.
Maria, 1-night trip

10/10 Exceptional

A liottle bit noisy because of the road
NOURDINE, 10-night trip

8/10 Very good

Okei for short stay
sharmaake, 3-night trip

10/10 Exceptional

This was probably the best hotel experience I have had during my many solo travels in Asia. The staff, facilities, and amenities were top-notch. Me and my friend were with 2 small kids but they took care of us very well. They made our stay very pleasant ..
Solius Ingrid, 1-night trip

10/10 Exceptional

Had a lovely time at this apartment! The staff all made us feel very welcome and gave us recommendations for the local area. Our favourite place we have stayed in Vietnam. Beautiful rooftop. Comfy bed and was quiet enough. It’s close enough to be walking distance to the lake ,feeling like you are in the hustle and bustle! Overall, cannot recommend this apartment enough
Goodhand, 1-night trip

10/10 Exceptional

Beautiful apartment. Staff was nice. There was road construction while we were there so that was a bit loud. Would stay here again
Robert, 7-night trip

10/10 Exceptional

Absolutely excellent location near the old quarter. Staff go above and beyond to help foreign guests and are so helpful in helping with where to eat and what to do. Rooms are very spacious and clean.
Crescendo, 1-night trip

10/10 Exceptional

The beautiful location is designed around West Lake so it is quite cool, cozy rooms, a spacious vegan restaurant, and a rooftop cafe on 9th floor. The hotel is an ideal place for you to experience good services when coming to Hanoi.

10/10 Exceptional

Great location. The room is clean, the facilities are brandnew. Food is decent. The service staff was generally ok.
Nguyen, 1-night trip

10/10 Exceptional

The building is new, the apartment is nice, modern and fully furnished. I like this decoration, both of living room and bedroom is bright because of big glass door. I think its best place with that price.
Kim Tuy?n, 1-night trip

8/10 Very good

The property was nicely appointed, with excellent facilities. It was near a busy road and a bit noisy, with a Cockerell waking you at 5am
Sean, 1-night trip

10/10 Exceptional

Its clean!! and TV is smart one, which is plus
Linh, 1-night trip

10/10 Exceptional

It’s very nice building, apartment brand new, lot of light with balcony, good location, reception very helpful! I will recommend to our friends Thank you so much!
Kim Tuy?n, 1-night trip

10/10 Exceptional

My girlfriend and I experienced great service while staying here. The receptionist gave us great recommendations, allowed us to leave our luggage there after we had checked out so we could explore more, and were very accommodating to all our requests. Hotel is located near Westlake, rooms are simple but good and there is room service every day. Highly recommend.
Hoang, 1-night trip

10/10 Exceptional

The room we booked was a 1-bedroom apartment, Complete with kitchen and laundry. It was also very clean and comfortable. I was a little concerned about being able to find vegetarian foods, but lucky me, there was a vegan restaurant in this hotel. The hotel also offers a litte grocery store in the basement, they make it easy!

10/10 Exceptional

Very clean place. Very modern. Feels like a mini condo. View out of the window was virtually non existent but doesn't matter. Still get lots of natural lighting. There's a chicken or cockatoo that will wake you up at 4am straight through till 8am or so though. And it's off the main road so you'll be hearing cars and bikes throughout the day. Normal if you're used to Vietnam city culture but could be jarring if you're expecting a quiet stay. It's walkable to a few places but at the same time can be slightly awkward for taxis to come through due to side road's size and entrances. There's a washer which is welcomed but no detergent of any kind. A bit odd considering the unit has almost everything else you'd need. Over all it's a great place
Danny, 2-night trip

10/10 Exceptional

Vacationed in Hanoi for one week and decided to stay at this hotel for 1 night. I didn't go wrong. First impressions are important to me and this place didn't disappoint, the location is less than one hour from the airport, close to a wide array of restaurants and shops. The hotel is posh, clean and comfortable, the bed was one of the most comfortable beds I ever found in a hotel and the view of the city was worth every penny. I stayed in the 1 bedroom apartment with balcony on 6th floor which was quite spacious with plenty of storage space and conveniences. The property boasts spectacular views, The most important thing to mention is the customer service, every single person I encountered was friendly, polite, helpful and efficient. I am looking forward to my return.

4/10 Fair

Air conditioner is fault. I need ask several times to exchange
Kwok Keung, 1-night trip

10/10 Exceptional

The best reception service in my life, I would recommend 10/10. We got help with laundry. Recommendations for exchanging money and sightseeing. They organized two amazing, two day long trips for us. The two receptionists that we met talked well in English. They were polite and friendly. They went extra mile and called different locations and services for us, f.e. reserved tickets to the water pupet theater. The room was clean and spacious. AC worked without any problem. There was always some water and tee in the room. There is a vegan restaurant on 1&2nd floor and city view rooftop cafe on 9th floor, The food was really tasty. Could not ask for more. The hotel is located on main road lead from city center to Hanoi airport.

4/10 Fair

This hotel is not what the pictures appear as from the outside. I arrived very late after landing and my driver and I both could not tell this was the correct location; it literally looks like an abandoned building from the outside. After finally confirming it was real, I got checked in and went to room. Room was fine, mostly like the pictures. View isn’t anything to write home about, your view will be a busy road and a dark, dirty alley. This property should really be more upfront about the amount of construction happening in the building. The outside is filthy and the first floor is a construction zone and equally as filthy. Overall, I was okay enough with it to stay for the week as I booked but I was tempted to change hotels. I would not stay here next visit, however.
Michael, 7-night trip

10/10 Exceptional

The property is new construction, and the reception area is not yet complete. Near the West Lake, it is a 10 minute walk to coffee shops and restaurants, yoga studios, and small shops. Hanoi in general is a very noisy city, with constant road traffic. We slept well and soundly, but plan on waking up early simply due to the hustle and bustle of the city that starts before 7 am. Our room was immaculate and very comfortable. We would definitely stay here again. Given that we have also stayed in the Historic quarter, I have to say I preferred this location as it is a bit more tranquil and you can easily hail a GRAB to get to the tourist areas. I had the misfortune of losing my cell phone as I entered the taxi in front of the hotel in the morning. After informing the reception team, they were able to trace who found the phone in the street by looking at the high definition security camera feed. My phone was then returned to me that evening. The staff went over and beyond to assist in this situation, and I cannot thank them enough.
Linda, 5-night trip

6/10 Good

Property was lovely, room was lovely, area around the property not so lovely. Road works right outside the hotel making around the hotel very very muddy. Hotel is just off a very busy road so it gets very noisy. There are dogs barking all around at all hours, there was multiple cockerels outside our bedroom window waking us up at 2am and 5am every morning for a week, so no sleep was had. The walls are paper thin and we had a family next to us that insisted on keeping the front door open while their screaming child was awake all night. Other than all that above, there are some restaurants within a 10 minute walk but you have to get a cab into the city as it’s over an hour walk. Towels provided in the room are tiny, not proper bath towels and there aren’t any proper kitchen equipment. No washing powder provided even though there’s a washing machine in every room, nothing to dry your plates after they’ve been washed, cutlery wise - the two of us had 2 forks, 1 spoon and 1 knife between us to eat dinner with some nights (taking turns who used the knife) Would stay closer in the city next time, or request a higher floor to try and get some sleep away from the animals.