Hanoi Emerald Waters Hotel & Spa

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Overview of Hanoi Emerald Waters Hotel & Spa

Hanoi Emerald Waters Hotel & Spa

4.0 star property
Luxury hotel with spa, near Thang Long Water Puppet Theatre

9.4/10 Exceptional

844 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
  • Laundry facilities
  • Spa
Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour room service
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Library
  • Lobby fireplace
  • Front desk safe
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Old Quarter
  • Thang Long Water Puppet Theatre - 3 min walk
  • Hanoi Opera House - 11 min walk
  • St. Joseph's Cathedral - 12 min walk
  • Imperial Citadel of Thang Long - 28 min walk
  • Temple of Literature - 29 min walk
  • Ho Chi Minh Mausoleum - 34 min walk
  • Ho Chi Minh Museum - 38 min walk
  • Hoan Kiem Lake - 1 min drive
  • Ngoc Son Temple - 1 min drive
  • Hanoi Old Town Night Market - 1 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 38 min drive
  • Hanoi Van Dien Station - 11 min drive
  • Hanoi Long Bien Station - 16 min walk
  • Hanoi Railway Station - 24 min walk
  • Airport shuttle (surcharge)

About this property

Hanoi Emerald Waters Hotel & Spa

Placing you 0.1 mi (0.2 km) from Thang Long Water Puppet Theatre and 0.6 mi (1 km) from Hanoi Opera House, Hanoi Emerald Waters Hotel & Spa offers an airport shuttle (available 24 hours) for VND 412000 per vehicle. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and international cuisine is served at Salmon Run, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge and a snack bar/deli. The local sightseeing and walkable location get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out
  • Minimum check-in age - 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16
  • Minimum Spring Break check-in age is 16

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages spoken

  • English
  • Vietnamese

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

What to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 230000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of VND 412000 per vehicle (one-way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cribs/infant beds are available for VND 10.00 per night
  • Airport shuttle service for children up to age 12 costs VND 412000 (one-way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.7/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Awesome Hotel!
The room was so comfortable, great A/C, minimal noise, that we had a great nights sleep. The location ia great and the hotel staff was very friendly. The breakfast is not spectacular but it good enough for a long stay.
Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .
Scott, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendliest place helpful in every way
We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in their desire to help and welcoming their guests. Reception manager Jasmine is a doll. Anything for a smile from her.
Nilgul, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Slavik, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, good location, staff was super friendly and helpful, good breakfast. Great for a couple of nights.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very Good

Okay but disappointing.
Our stay was okay however the water in our bathroom had a weird smell. Room 601. It was very difficult to use it to clean your face or even gargle with it. We were force to buy mineral water just to able to do our normal stuff.
Ellie Floyd, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Roland, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

4 days in Hanoi
The staff was gracious and very accommodating. We enjoyed the variety of the daily morning breakfast. Our dinner at the Hotel Restaurant (Salmon Run) was excellent. Lastly our rooms were very nice, comfortable and clean. Thank you
Diane, 4-night trip with friends
Verified Hotels.com guest review