4/10 Fair
October 1, 2024
This should be a glowing review of clean spacious room, impressive gym or beautiful pool. Instead, I was left with a very negative impression of this hotel as a result of the check-out procedure where I was asked to wait while they "check my room for any forgotten items." I've traveled a lot don't have a problem with a property wanting to check for damage or stolen items. My problem is being lied to, not informed in advance to allow extra time at check-out and the long, insulting process I experienced. After more than 10 minutes waiting for them to "check for any forgotten items" the phone at the front desk rang and the gentleman tells me "oh, housekeeping tells me there's a line on one of the TVs, do you know about it?" I had no idea what they were talking about so requested they show me this "line." We went to the room together and the TV is on and the housekeeper points out a burnt-out line going across the top of the screen maybe the thickness of a hair. No crack in the screen, no physical damage. They asked if I had noticed it - which I hadn't since the sofa was several meters from the screen and I had the guy from the desk stand at the sofa and look at the screen. Impossible to see the line. At this point he surely understood that line wasn't anything a guest could cause, but all he could say was "it'll probably be OK." Back downstairs he called the manager and repeated the same "probably be OK" line when he got off the phone. That after 20 minutes checking out.
Verified traveler
8-night business trip
Verified Hotels.com guest review
