My family and I have been coming here for over 12 years and after a 4 year break we were looking forward to come back. The facilities were brilliant as always, the pools, gym and restaurant options.
We found the new rooms spacious, the bed was a bit hard, but that's personal. It was lovely to see the same staff we have met over years still there and being promoted (lovely to see Kevin at Kids Club). However, I would say the experience we were so looking forward to was dampened, as more package holidays were being offered and appeared to put the staff on edge. Every time I went to the Westin Gym it was an inquisition by 5 people looking at me who I was, where I was staying and why I didn't have my key, I do understand why but it still made a real resident feel uncomfortable and not welcome, so I would always go to Club Mina, the staff were more welcoming. All the food staff at Mina's and the pool staff again were so on edge at making sure people signed the bill (again understandable but not as intense as previously). Busola and Fish, the food as usual was amazing but hampered with the long conversation about 'are you on a package', 'this is included, this is not included'. It was an experience we were not used to in this resort, it just added a bit of exhaustion and changed our expected experience. Would we go back to the new atmosphere? Not sure.