We read a few reviews on this hotel and wondered just where they were staying exactly??? Our room (Family Suite) is as fantastic. It faces the back of the hotel, which we think was probably better, but the front faces a Soi (small lane) so wasn’t really too busy either. The beds were sold like pillows, a rarity in Thailand, the pillows were amazing. The breakfast buffet was gorgeous, not just a bunch of brown food (I did miss bacon though). The staff was LOVELY. Helpful, gracious and kind. We travel a bit, and my son (14) repeatedly said that its was one of his top hotels. We’ve been to fancier, but this one was even better. Well definitely stay again if the opportunity arises!