Maastricht (MST-Maastricht - Aachen) - 34 min drive
Cologne - Bonn Airport (CGN) - 61 min drive
Liege (LGG) - 158 min drive
Eurogress Aachen Bus Stop - 9 min walk
Aachen (XHJ-Aachen Central Rail Station) - 13 min walk
Aachen Central Station - 13 min walk
Restaurants
Frittenwerk - 1 min walk
OZAKI Sushi et Grill - 3 min walk
Domkeller - 4 min walk
EB Restaurant - 2 min walk
DINEA CAFÉ & RESTAURANT - Adalbertstr. Aachen - 2 min walk
About this property
Mercure Hotel Aachen am Dom
Located near a train station, Mercure Hotel Aachen am Dom is a great choice for a stay in Aachen. Fellow travelers say great things about the helpful staff.
Languages
English, French, German, Polish
At a glance
Hotel size
117 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cribs (infant beds)
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Offsite parking nearby (EUR 18 per night)
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Room service
What to do
Discount at nearby fitness center
Bicycle rentals nearby
Golf lessons nearby
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Safe-deposit box at front desk
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Elevator
Elevator door width (inches): 34
Room amenities
Be entertained
LCD television
Satellite TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 21 per person
Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 19 per pet, per night
Parking
Parking is available nearby and costs EUR 18 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen
Frequently asked questions
Does Mercure Hotel Aachen am Dom offer free cancellation for a full refund?
Yes, Mercure Hotel Aachen am Dom does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hotel Aachen am Dom?
Yes, pets are welcome. There's a charge of EUR 19 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times at Mercure Hotel Aachen am Dom?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of EUR 30 (subject to availability).
What is there to do at Mercure Hotel Aachen am Dom and nearby?
Have fun with nearby activities such as cycling and practice your swing at the nearby golf course.
What's the area around Mercure Hotel Aachen am Dom like?
Mercure Hotel Aachen am Dom is in Aachen-Mitte, a short 9-minute walk from Eurogress Aachen Bus Stop and 5 minutes' walk from Aachen Town Hall.
Mercure Hotel Aachen am Dom Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very Good
October 11, 2024
Regina
Regina, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 21, 2024
Everything is good I like my stay in this hotel , really good quality of staying and very friendly staff at reception 👍😊thank you
Nikolas
Nikolas, 3-night family trip
Verified Hotels.com guest review
6/10 Good
August 13, 2024
Sameh
Sameh, 11-night trip
Verified Expedia guest review
10/10 Exceptional
June 27, 2024
Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception.
Room was clean and comfortable and a good size.
kevin
kevin, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
June 24, 2024
Verified traveler
3-night trip
Verified Hotels.com guest review
8/10 Very Good
June 10, 2024
Karl
Karl, 4-night trip
Verified Expedia guest review
10/10 Exceptional
May 6, 2024
Wonderful hotel and staff in a great location
Alan
Alan, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
March 26, 2024
Compairit
Compairit, 3-night trip
Verified Expedia guest review
10/10 Exceptional
March 11, 2024
Vignesh
Vignesh, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 24, 2023
Nicola Marie
Nicola Marie, 4-night family trip
Verified Expedia guest review
2/10 Poor
December 6, 2023
Luis
Luis, 6-night trip
Verified Expedia guest review
10/10 Exceptional
October 28, 2023
Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.
Michael
Michael, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
September 11, 2023
Close to train station
Gloria
Gloria, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
August 20, 2023
Mercure Hotel a Good Choice but Lacks Amenities
Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.
Robert
Robert, 2-night trip
Verified Hotels.com guest review
2/10 Poor
July 30, 2023
Disappointing Stay
There was a water leak from the ceiling and we had to lose time for our plans while the worker fixed it. The management refused to give us a new room or compensate us for our inconvenience. In addition, the water kettle leaked and we needed to get a new one, but had to retrieve it ourselves-it was not brought to us.
The neighborhood is noisy and the wi does do not keep out the street noise, even on the third floor.
We asked the front desk staff to reserve us a taxi in the morning and they would not, claiming that there are “always taxis out front.” When we needed one in the morning to catch our train however there were none, and we had to deal with it ourselves.
Overall a very disappointing experience for the money paid.
MARK
MARK, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
June 25, 2023
David
David, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 2, 2023
Nadia
Nadia, 2-night trip
Verified Expedia guest review
10/10 Exceptional
March 23, 2023
Heart of the city- great stay
1 night stay, very comfortable hotel. Parking is a challenge in the city but hotel does have designated spots in a nearby garage. Excellent room and breakfast, everyone was friendly. Very-city center, great for the sites and dining, shopping but very busy area.
craig
craig, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
February 10, 2023
The property is very close to the main shopping area of Aachen. It is kept very clean. The gentleman who checked me in and seemed to be the only one on duty every time I walked by was really friendly and helpful.
Ian
Ian, 3-night business trip
Verified Expedia guest review
8/10 Very Good
February 6, 2023
Will always book it if the price is right
We always stay here because it is in the centre of the city.
One disappointment water was cooler for a shower in the evening.
Otherwise all good.
Crazy price for breakfast as we only need Coffee and cake
John
John, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
December 13, 2022
Verified traveler
3-night family trip
Verified Hotels.com guest review
6/10 Good
September 14, 2022
Khaled
Khaled, 10-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 14, 2022
Nice fairly modern hotel. Close to the city center. Our room was quiet, however both my brothers complained of noise at night. Nice breakfast. Pleasant stay.
Richard
Richard, 1-night trip
Verified Travelocity guest review
10/10 Exceptional
August 11, 2022
Good hotel, would stay there again
Friendly staff, good hotel overall, clean, good value for money
Verified traveler
1-night trip
Verified Hotels.com guest review
2/10 Poor
July 23, 2022
Invoice request
I had emergency to go back home, I requested refund on the remaining 3 days. But the hotel refused and refused to give me checkout paper or any documents to prove that I checked out!!!!
So I can request a refund. I called and I requested email confirmation they didn’t even send that. I do t understand why !!!
Not even invoice !!!!