Palace Alexander Jena

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Terrace/patio
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Overview of Palace Alexander Jena

Palace Alexander Jena

2.5 star property
Annakhil hotel with golf course and spa
1 verified Hotels.com guest review

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
KM 6, Dar Tounsi, Villa Aarini, Marrakech, Marrakech, 40000
Main amenities
  • 5 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • Casino
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free airport pick-up
  • Fitness center
  • Free use of bicycles
  • Seasonal outdoor pool
  • Room service
For families
  • In-room childcare (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Annakhil
  • Place Bab Doukkala - 17 min drive
  • Dar Si Said Museum - 13 min drive
  • Le Jardin Secret - 13 min drive
  • Yves Saint Laurent Museum - 19 min drive
  • Majorelle Gardens - 22 min drive
  • Marrakech Plaza - 19 min drive
  • Bahia Palace - 21 min drive
  • Carré Eden Shopping Center - 20 min drive
  • Agdal Gardens - 20 min drive
  • Jemaa el-Fnaa - 24 min drive

Getting around

  • Menara Airport (RAK) - 29 min drive
  • Marrakech Central Station - 24 min drive
  • Sidi Bou Othmane Station - 27 min drive
  • Free airport pick-up

About this property

Palace Alexander Jena

Palace Alexander Jena offers free airport pick-up service (available 24 hours) and puts you 5.2 mi (8.4 km) from Majorelle Gardens and 5.4 mi (8.7 km) from Marrakech Plaza. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the coffee shop/cafe. A golf course and a casino are other highlights, and rooms offer up nice touches like comfy beds and rainfall showerheads.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms

Arriving/Leaving

  • Check-in time from noon - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 8:00 AM - midnight
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Free secured, covered onsite valet parking

Transfers

  • Free airport pickup (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free self-serve breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (late night)
  • Snack bar/deli

Taking the kids

  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Sportsbook

Working away

  • 24-hour business center
  • 80 meeting rooms
  • Conference center (861 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Free bicycle rentals
  • Golf cart on site

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 18 holes of golf
  • An outdoor pool
  • An indoor pool
  • Casino
  • Full-service spa
  • 2 casino gaming tables
  • 10 casino slot machines
  • 5 casino VIP rooms

Accessibility

  • Elevator
  • Accessible bathroom

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 48-cm TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating

Sleep well

  • Blackout drapes/curtains
  • Select Comfort mattress
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • 15 bathrooms
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Alexander Palace. Massages are available on the beach and in the spa; other services include hot stone massages. The spa is equipped with a steam room.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.0 per person, per night

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 40.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from March to November
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Riad Alexander
PALACE ALEXANDER JENA Hotel
PALACE ALEXANDER JENA Marrakech
HOTEL ALEXANDER PALAIS JENA MARRAKECH
PALACE ALEXANDER JENA Hotel Marrakech

Frequently asked questions

Overall score and ratings

2.0

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

2/10 Poor

ITS A FRAUD! the Riad doesn’t excist- when we arrived at the airport they send me an WhatsApp with a nonsens story and that they could not have us .. and that they said we had to go to another Riad and instead of the pick up service etc they let me take a cab to a different Riad that totally had not the facilities I booked for . I booked a different hotel because of that and made double costs ., later I went to the place where the Riad is supposed to be (pin on the map on Expedia) and there is no Riad at that place So never book this place!! I complained at Expedia and asked my money back but still not sure in getting it back
5-night family trip
Verified Expedia guest review