Novotel Marrakech Hivernage

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Outdoor pool
Outdoor pool
Pool
Room

Overview of Novotel Marrakech Hivernage

UNESCO Sustainable Travel Pledge

Novotel Marrakech Hivernage

4.0 star property
4-star hotel with outdoor pool, near Jemaa el-Fnaa

7.4/10 Good

956 verified Hotels.com guest reviews

Guests rated location

  • Safe20 positive mentions
  • Walkable16 positive mentions
  • Shopping15 positive mentions
  • Dining options13 positive mentions
  • Convenient11 positive mentions

Property highlights

  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Business center
  • UNESCO Sustainable Property
  • Terrace
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Television
  • Garden
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Hivernage
  • Jemaa el-Fnaa - 18 min walk
  • Avenue Mohamed VI - 2 min drive
  • Marrakech Plaza - 2 min drive
  • Majorelle Gardens - 14 min drive
  • Oasiria Water Park - 9 min drive

Getting around

  • Menara Airport (RAK) - 10 min drive
  • Marrakech Central Station - 28 min walk

About this property

Novotel Marrakech Hivernage

Novotel Marrakech Hivernage puts you just 3 mi (4.8 km) from the airport and 0.9 mi (1.5 km) from Jemaa el-Fnaa. Guests can take a dip in the outdoor pool or grab a bite to eat at Bazz'art, which serves lunch and dinner. Other highlights at this upscale hotel include a poolside bar, a fitness center, and a children's pool. The helpful staff and airport proximity get good marks from fellow travelers.

Languages

Arabic, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets stay free (1 per room)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages

  • Arabic
  • English
  • French

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Partially open bathroom
  • Shower/tub combination
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Bazz'art - This brasserie serves lunch and dinner. Guests can enjoy drinks at the bar.
Comptoir Nomade - Onsite bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 17 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of MAD 120 for adults and MAD 60 for children (approximately)
  • Late check-out can be arranged for an extra charge of MAD 500 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MAD 150.0 per night

Pets

  • Pets are allowed for an extra charge of MAD 100 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Overall score and ratings

7.4

Good

7.7/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.3/10

Property conditions & facilities

7.7/10

Eco-friendliness

6/10 Good

Correct
+ Chambre spacieuse - petit déjeuner très sommaire
Mbark, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Mohannad, 5-night trip
Verified Hotels.com guest review

2/10 Poor

We arrived and were denied access using Expedia booking for reasons that we arrived after midnight although we made our booking after midnight. It was very much disappointing from Expedia thatI was charged all the fees.
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Worth a stay
Great value for money
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Staff very friendly, polite and helpful. Location is good
7-night trip
Verified Expedia guest review

6/10 Good

Marko, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The location was great and some of the staff were as well. But the place is run down and dirty Worn / stained furniture Broken lamp Dirty carpet Dirty bathroom and scummy tiles Next time I’ll be staying at Sofitel or a Riad
2-night trip
Verified Orbitz guest review

8/10 Very Good

Even though it looks modern and grand hotel, rooms were not of good quality, some of the rooms we got had curtains not properly hanged, other did not proper curtains at all. There were other items (tables and tiles in the bathroom that looked worn and broken (they were repaired but poorly)
1-night trip
Verified Expedia guest review

8/10 Very Good

Would stay again. Once pool is sorted.
Comfy and great location. The hotel pool was being renovated which meant it was useless and took away the relaxing element of staying there. They did offer me to use their sister hotel pool but it’s was a short walk away. I would stay here again. The breakfast was good and the hotel is really arty to stay at. The room is big and comfy bed. I would suggest you stay in pool view room to avoid noise from nearby clubs / bars and cars late at night. I would stay here again. The staff are helpful.
4-night trip
Verified Hotels.com guest review

6/10 Good

2-night trip with friends
Verified Hotels.com guest review