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HS HOTSSON Hotel Acapulco

3.5 star property
Beachfront hotel with pool bar, near Condesa Beach

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Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Living area
In-room safe, desk, laptop workspace, iron/ironing board
Beach/ocean view
Poolside bar
Escape to HS HOTSSON Hotel Acapulco, nestled near Condesa Beach and Papagayo Beach. Relax at the poolside bar or 24-hour gym, indulge in international cuisine at one of the 4 on-site restaurants, enjoy dry cleaning/laundry services and free WiFi.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Beach umbrellas
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Room service

Feel at home (6)

  • Children's pool
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Cable TV service
The current price is P4,786
P5,743 total
includes taxes & fees
Apr 28 - Apr 29

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
In-room safe
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Balcony, Bay View

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Cable channels
Laptop workspace
  • 33 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

Family Villa

Highlights

Air conditioning
4 bedrooms
Private bathroom
4 bathrooms
Hair dryer
Rainfall showerhead
Cable channels
Living room
  • 177 sq m
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
TV
Rainfall showerhead
Hair dryer
Cable channels
Daily housekeeping
In-room safe
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

In-room safe, desk, laptop workspace, iron/ironing board

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Air conditioning
TV
Separate bedroom
Rainfall showerhead
Hair dryer
Hydromassage showerhead
Jetted bathtub
Cable channels
  • 81 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Private pool
Air conditioning
TV
2 bedrooms
Rainfall showerhead
Hair dryer
Hydromassage showerhead
Jetted bathtub
  • 233 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Master With Sea View

  • Sea view
  • Sleeps 2

View all photos for Suite Junior With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2

View all photos for Handicapped Room With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Handicapped Room With Partial Sea View

  • Partial sea view
  • Sleeps 4

View all photos for Room Standard With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4

View all photos for Suite Presidential With Panoramic View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Presidential With Panoramic View

  • Sleeps 4

View all photos for Room Standard With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 2

View all photos for Suite With Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 4

View all photos for Suite Junior With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4

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includes taxes & fees
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About the neighborhood

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Galerías Acapulco - 8 min walk - 0.7 km
  • Condesa Beach - 8 min walk - 0.7 km
  • Parque Papagayo - 15 min walk - 1.3 km
  • Papagayo Beach - 17 min walk - 1.4 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Bar 26 - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

At HS HOTSSON Hotel Acapulco, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be within a 10-minute walk of Condesa Beach. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a 24-hour fitness center. NUDE AT THE BEACH, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a children's pool.

All inclusive

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 506 rooms
    • Arranged over 28 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6 AM
    • Contactless check-in available
    • Express check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (MXN 150 per night)
    • Onsite valet parking (MXN 150 per night)
    • Onsite parking limited
    • Onsite carport

Offsite

    • Area shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • On the beach
  • Access to nearby outdoor pool
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (9483 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 1982
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Tile flooring in room

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.
Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 465 for adults and MXN 230 for children
  • Area shuttle service is offered for an extra charge

Parking

  • Self parking costs MXN 150 per night
  • Valet parking costs MXN 150 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Outside food and drink are not permitted on the premises.

Also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Does HS HOTSSON Hotel Acapulco offer free cancellation for a full refund?

Yes, HS HOTSSON Hotel Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at HS HOTSSON Hotel Acapulco?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at HS HOTSSON Hotel Acapulco?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at HS HOTSSON Hotel Acapulco?

Yes. Self parking costs MXN 150 per night. Valet parking costs MXN 150 per night. Parking spots may be limited.

What are the check-in and check-out times at HS HOTSSON Hotel Acapulco?

Check-in start time: 3 PM; Check-in end time: 6 AM. Check-out time is noon. Express check-in and contactless check-in and check-out are available.

What is there to do at HS HOTSSON Hotel Acapulco and nearby?

Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center. HS HOTSSON Hotel Acapulco also has access to a nearby outdoor pool.

Are there restaurants at or near HS HOTSSON Hotel Acapulco?

Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining.

What's the area around HS HOTSSON Hotel Acapulco like?

HS HOTSSON Hotel Acapulco is located on the waterfront in Costera Acapulco, a short 7-minute walk from Diana the Huntress and 8 minutes' walk from Condesa Beach.

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HS HOTSSON Hotel Acapulco Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Andres, 5-night trip

10/10 Exceptional

The entire staff and the accommodation are great.
Zorayda, 2-night trip

10/10 Exceptional

This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Christopher, 4-night trip

10/10 Exceptional

Acapulco Gold☀️
Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Alexis, 5-night trip

8/10 Very good

I like the nice view and the place where is located
Alfredo, 3-night trip

10/10 Exceptional

The location
Omar, 2-night trip

10/10 Exceptional

Convenient to all my needs

8/10 Very good

Great food, excellent view, nice room. Area feels unsafe, crowed and not suitable for swimming.
Fabio Manuel, 3-night trip

8/10 Very good

So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Rene, 4-night trip

10/10 Exceptional

very clean
Roberto, 6-night trip

8/10 Very good

Safe
Magda, 7-night trip

8/10 Very good

Recommended
JOSÉ LUIS OMAR, 2-night trip

4/10 Fair

I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Raul, 10-night trip

2/10 Poor

Its an old construction that has not been updated in a while. We had an all inclusive package which includes breakfast, lunch and dinner but only at the buffet. They included one night only for dinner at a restaurant. That was a disaster. Service was bad, food was bad. An awful experience.
Rafael, 3-night trip

2/10 Poor

Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Anna, 3-night trip

2/10 Poor

Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.
Hugo, 2-night trip

6/10 Good

check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out. not a nice experience
Luis, 1-night trip

4/10 Fair

The property is outdated. There was no shower curtain on our tub, the floor was not moped and our bathroom had a terrible smell 24/7. The staff was very rude and did not provide any information unless you dialed 0 for everything. You were required to use a wristband just to be at the hotel or they will not allow you to go to get on the elevator unless you had it on.
Hiret, 3-night trip

6/10 Good

I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Jacqueline, 2-night trip

4/10 Fair

First of all , I didn’t like the fact that the employees there do not care about their guests. They have attitudes. The bar at the pool stopped serving drinks before the closing time. The food was horrible. The Italian restaurant made us wait 2 hrs and 32 minutes after been seated to serve us the main meal. And to top it of my room’s ac was not working properly the first day. On the last day my security box didn’t want to open and the front desk didn’t didn’t answer my call. I had to come down twice from room 2514 to get help. I almost missed my flight. Will never stay here again.
Ender, 3-night trip

10/10 Exceptional

VICTOR, 3-night trip

2/10 Poor

Esta muy caro para el precio la.comida buffet puro huevo para lo q pague
eduardo, 3-night trip

10/10 Exceptional

Luis Enrique, 2-night trip

10/10 Exceptional

EDUARDO SALOMON, 1-night trip

6/10 Good

La estadía puedo hacer sido mejor
Es entendible que la recuperación desde OTIS ha sido difícil, sin lugar a dudas... Pero creo que abrir el hotel y cobrar 'tarifas normales' por un lugar que una botella de agua para la habitación tiene costo, y aunque aceptes pagarlo, nunca llegaron; hacerles un recordatorio implica bajar a la recepción ya que no hay teléfono ni forma de comunicarse con nadie de recepción desde la habitación; que tiene el mínimo de canales en las tv... cuando hay señal, ya que se va constantemente...y no hay forma de reportarlo... Bajar al lobby y esperar ser atendido es cansado...no hay un solo mueble o planta en la recepción... Ir a la playa tienes que pagar por todo y no puedes comprar nada de los vendedores de fuera... Pero tampoco tienen gran cosa para ofrecerte decreto del hotel. Pedí algo de fruta, recibí tiras de zanahoria, jícama y pepino... Como 25 o 30... Mis vecinos de camastro pudieron fruta por fuera y vaya plato de frutas que les dieron por menos de los que yo pagué!! Si no permiten comprar afuera, mejoren su calidad y variedad, pero sobre todo, traten mejor a los pocos clientes que estamos empezando a ir para allá. No sean avorazados en sus cargos a clientes, al menos hasta que vuelvan a ser un hotel completo. Tienen muchas, muchísimas áreas de oportunidad...
Francisco J, 2-night trip