6/10 Good
December 26, 2024
Maybe Somewhere Else Next Time!
Got to tell you, we travel. A lot! From the beginning this hotel experience was just ho-hum! Staff tried but just wasn’t there. Check-in, 3PM, and they weren’t quite sure rooms were available. Quickly got us into the room we reserved. Shortly after, we realized the occupants of that room had a small dog and had left it alone in the room. It barked constantly and wanted OUT! Listen, I love dogs, in fact I have a 100lb GSD; a Service Dog who usually goes everywhere I do. This trip, he stayed with family because I wouldn’t be going anywhere alone. If you check into a hotel with your pet, do NOT leave it alone in your room! Hotel staff moved us to another room, an upgrade. But, things just didn’t get better. They issue tickets for breakfast but didn’t serve breakfast the next morning or the morning after. We did get breakfast on our last morning and it was all right. Not a proper breakfast but a breakfast croissant and some potatoes. I’m/we’re not grumpy or mad; just terribly disappointed that this IHG property didn’t live up to expectations. The overall experience was just so so and a let down. They have so much potential in this city and location. I’m not trying to slam this property; I’m trying to provide positive feedback to help them improve. All in all, it was a quaint property with so much potential. They just haven’t realized that potential yet!
Jon
Jon, 3-night trip
Verified Hotels.com guest review