4/10 Fair
November 21, 2024
5 Stars? Not even close!!
Visited this property as a family vacation and expecting a five star experience I have to say we were disappointed with many things. First the room had numerous issues of poor maintenance. No hot water, toilet was not flushing properly, the drawers were not closing correctly, the iron wasn’t working, air conditioner was turning off because of the balcony door not closing properly and was auto turning off the ac, door frame was loose and fell on my son while attempting to exit room, The property is beautiful but the beach had garbage washing up including a used condom. We never went back to the beach and only used the pools at the resort which are nice. The manager did change our room but then forgot to add to the system and the staff had no idea what we were talking about when we couldn’t get back into our room. Beautiful property but beach should conduct proper maintenance daily due to many boats anchored close to shore) which is probably the reason for the filth on the beach) Maintenance needs to be more attentive to the missing drains, loose tiles and shower drains. Food and drinks were basic. Definitely not a 5 Star experience!
Verified traveler
3-night family trip
Verified Hotels.com guest review
