2/10 Poor
January 5, 2025
If your looking for a freezing experience book now
I don’t often write bad reviews but I felt the need for management to act upon our recent experience 3rd January. We arrived during the U.K. cold freeze with weather temperatures below minus. We arrived at the room at 4pm to a freezing cold room colder than outside. I explained to the gentlemen on the reception due to health conditions I could not be subdued to such cold temperatures and explained when turning on the radiator no heat prevailed. He advised it was on a timer and would not come on till 6pm so I had to shower and get ready in a stone cold room. I explained we were staying as flying from Manchester airport and would be catching an early flight and leaving at 3am and he said sorry the heating would not come on until 5am the following morning, I said this would not help my situation. I asked if he could provide another oil heater as the one we had barely gave out much heat and he said he would ask. He did not follow up on this and we were left with no choice but too again get ready in a freezing cold room at 3am saturday morning. In past experience I arrived to a warm room not a hotel that saved fuel and compromised their guests.
Further to this there were hairs in the shower and out of 5 I would give the cleanliness 2 stars. The noise from the bar kept us awake all night! I would not recommend and the start of our holiday did nowhere meet our expectations. Luckily for us the rest of our holiday had far exceeded expectations.
Debbie
Debbie, 1-night trip
Verified Hotels.com guest review
