The Sakala Resort Bali

5.0 star property
Luxury beach resort with spa, near Tanjung Benoa Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Sakala Resort Bali

2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Couples treatment rooms, spa tub, body treatments, hot stone massages
2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Airport transfer
  • Gym
  • Spa
  • Pool
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Free area shuttle
  • Free beach shuttle
  • Free shopping center shuttle
Feel at home
  • Children stay free
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
The price is P7,543
P9,127 total
includes taxes & fees
Jan 6 - January 7, 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

Deluxe Pool Access Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 63 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

Two Bedroom Pool Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 287 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Suite with Sofa Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
LED TV
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Queen Beds and 1 Queen Sofa Bed

Lower Ground Room - No View

Highlights

Furnished patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Pillowtop bed
Down duvet
Premium bedding
  • 54 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Large Twin Bed

Deluxe Pool View Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 125 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Family Suite, 2 Bedrooms, Balcony, Pool View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 125 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Bed and 1 Large Twin Sofa Bed

Deluxe Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 62.8 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the neighborhood

Map
Jalan Pratama 95, Tanjung Benoa, Nusa Dua, Bali, 80363

What's nearby

  • Tanjung Benoa Beach - 6 min walk
  • Samuh Beach - 11 min drive
  • Nusa Dua Beach - 13 min drive
  • Benoa Harbour - 14 min drive
  • Jimbaran Beach - 24 min drive

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 26 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free shopping center shuttle
  • Free beach shuttle

Restaurants

  • ‪Sari Merta Segara Water Sports - ‬2 min drive
  • ‪Bumbu Bali Restaurant & Cooking School - ‬2 min drive
  • ‪Giorgio Italian Cuisine - ‬18 min walk
  • ‪Coco Bistro - ‬18 min walk
  • ‪Nagisa Japanese Restaurant - ‬19 min walk

About this property

The Sakala Resort Bali

At The Sakala Resort Bali, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll be within a 10-minute walk of Tanjung Benoa Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body scrubs, and body treatments. Sakala Beach Club, one of 3 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious resort include 2 swim-up bars, a free kid's club, and a beach bar. Fellow travelers love the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Korean, Spanish

At a glance

Hotel size

  • 261 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property collects an IDR 500,000 deposit per night, per room. The listed general deposit is the maximum amount collected per stay.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Free area shuttle within 5 kilometers
  • Free beach shuttle
  • Free shopping center shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • Charcoal grills
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Free local shuttle
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys
  • Pool toys
  • Corner guards
  • Pool gate
  • Outlet covers

What to do

  • Free beach club
  • Free beach shuttle
  • Yoga classes
  • Beach volleyball
  • Evening entertainment
  • Beach access
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golfing nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 6 meeting rooms
  • Conference center (6458 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2013
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour health club
  • 2 outdoor pools
  • Designer stores on site
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Low-height counter/sink
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in room
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room

Room amenities

Be entertained

  • 42-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

Wellness SPA has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Sakala Beach Club - This beachfront restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Restaurant - Overlooking the pool and garden, this buffet restaurant specializes in local and international cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Terrace - Overlooking the garden, this theme restaurant specializes in Indonesian cuisine and serves dinner only. Reservations are required. Open select days.
Pool Bar - This poolside bar specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Samuh Beach House - This beachfront bar serves light fare only. Open daily.

Fees & policies

Refundable deposits

  • Deposit: IDR 500000 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 300000 for adults and IDR 150000 for children
  • Airport shuttle service is offered for an extra charge of IDR 465000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Airport shuttle service for children up to age 12 costs IDR 465000 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Children under 5 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Chedi Sakala
Chedi Sakala Hotel
Chedi Sakala Hotel Nusa Dua
Chedi Sakala Nusa Dua
Sakala Chedi
Mantra Sakala Resort Beach Club Bali Nusa Dua
Sakala Resort Bali Nusa Dua
Mantra Sakala Beach Club Bali Nusa Dua
Mantra Sakala Beach Club Bali
Sakala Resort Bali
Sakala Bali Nusa Dua
Sakala Bali
Sakala Resort Bali All Suites Nusa Dua
Sakala Resort Bali All Suites
Sakala Bali All Suites Nusa Dua
Sakala Bali All Suites
Mantra Sakala Resort Beach Club Bali
The Sakala Resort Bali All Suites

Frequently asked questions

Does The Sakala Resort Bali offer free cancellation for a full refund?
Yes, The Sakala Resort Bali does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Sakala Resort Bali?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
Are pets allowed at The Sakala Resort Bali?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Sakala Resort Bali?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by The Sakala Resort Bali?
Yes, an airport shuttle is available. The charge is IDR 465000 per vehicle one-way.
What are the check-in and check-out times at The Sakala Resort Bali?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at The Sakala Resort Bali and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The Sakala Resort Bali also has 2 swim-up bars, a 24-hour health club, and spa services, as well as an arcade, a garden, and access to a nearby outdoor pool.
Are there restaurants at or near The Sakala Resort Bali?
Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
What's the area around The Sakala Resort Bali like?
The Sakala Resort Bali is located on the waterfront, a short 1-minute walk from Bukit Peninsula and 6 minutes' walk from Tanjung Benoa Beach.

The Sakala Resort Bali Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Not quite 5*.
Personally I don’t feel this is the 5* resort that it advertised. We actually got Bali belly from eating at the beach club restaurant here and it never seemed to be addressed. We had an awful room to begin with that smelt like mold and the room was so cold but you couldn’t turn the AC off. I complained and so they did come to find us to move us to another room, but I just feel that the rooms aren’t the clean standard that you would find in Europe. There isn’t much around this hotel, and you have to book the shuttle bus in advance which sort of defeats the object of hopping over to the beach.
Chloe, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Ajinkya, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Karmen, 6-night trip
Verified Expedia guest review

8/10 Very Good

Mark, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Easy check in, relaxing and a place to come if you want to escape the hustle and bustle. Food is excellent and the property is well maintained. The manager is approachable and ensures to provide guests with a great experience here. Thank you for our stay.
Jessica, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

It was a lovely place to stay, loved the pool. Showers had grime in corners and needs proper cleaning. Kettle was leaking out and the replacement was the same. No proper bar fridge/fridge, thus was not able to store medication that needed to be kept in a fridge. Staff were friendly and helpful. Breakfast was great with plenty of choices and resonable price.
Johanan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sakala Resort, what a beauty! Stunning rooms, stunning hotel! A special thanks to Demmy and his team, I celebrated my Birthday whilst staying at Sakala last week and wow! A special Birthday breakfast with singing staff, a cake with candles and the most amazing food. Come home later that evening to Happy Birthday written on our bed in Banana leaf and red roses, absolutely stunning! Demmy and his team made our stay spectacular and we cannot thank them enough. Bali truly is beautiful.
Kristy Ann, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The good things 1. The room of the hotel was clean and good. 2. There is a shuttle bus to the Bali collection shopping. The bad things: 1. The water of the swimming pool was so dirty and we could not swim. 2. The stuff members at the check-in counter didn’t explain about things in the hotel. 3. The staff members didn’t have enough hospitality attitude toward the guests.
Tomoyuki, 2-night family trip
Verified Expedia guest review

8/10 Very Good

The resort staff was amazing and the breakfast had a great selection of both western style and Indonesian dishes.
Mario, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Loved the hotel, the staff and the villa!
Khadija, 4-night family trip
Verified Expedia guest review

2/10 Poor

Consider somewhere else
The room was full of insects and not clean. My son after sitting on the sofa started itching and once they took the cover out and replaced it with regular sheets he was able to sit.It’s a shame because it could be better. The beautiful details around the facility suggest it may had better days.I left after one night and lost my non- refundable payment. If you are booking this hotel don’t pay up in advance. There are many beautiful hotels in Bali with true Bali hospitality ,this is not one of them. The breakfast was ok, the overall stay for one night was not comfortable. I have requested that they pay attention to my complaints ( waited in the first night 3 hrs with back and forth msgs but saw the manager the following morning around 10 or 11)I also requested that they make sure it does not happen to someone else. I have suggested that they refund my payment because it will just assure me they are willing to make changes. The manager refused as it is policy. To me it only means they can’t do real changes.
Dirty counter
Ant on my shirt just minutes of the t shirt laying there
Dirty cupboard
Dirty bathroom
Reem, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I had the BEST time at Sakala Resort! It was on a beautiful property with great sunrise and sunset views. The resort owns a beachfront property across the street where they have nightly events, a restaurant and pool with a bar. The breakfast buffet offers western food and delicious classic Balinese dishes. My room was beautiful, and the bed was soooo comfortable! The room was a long walk from the lobby though. The staff at Sakala were the most AMAZING part!!! Guest Experience Manager Demmy made excellent suggestions and always made sure me and my family were happy. The best egg chef, Comme (I hope I spelled that right) was a sweet touch to my mornings! Now my Girl, Yani! She had JUST started working there when we met and she made my birthday soooo special!!!! She was the epitome of Balinese kindness culture and I love her! That’s right. I love her lol. Stay at Sakala if you wanna stay in Nusa Dua! You won’t be sorry!
Bernadette, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

dylan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Eamonn, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Refreshing breeze
Very nice resort rooms are excellent clean and have everything you want Breakfast menu could be better. Otherwise the resort was very good
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed our stay. Kids loved the infinity pool and it wasn't too busy. Breakfast was lovely and lunch and dinner menus were nice aswell. Staff were lovely and kids enjoyed the mocktail making. I would recommend and hopefully be back.
Wolfe, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

We stayed at the sakala resort for 10 nights, staying in the 2 bed villa with pool. The villa was stunning and huge! The photos don’t do it justice, it was over two levels and the spaces were huge. The pool was great and we spent most of the time in the Villa. The service was exceptional generally, with a special mention to Mr Agung who was amazing. The private beach wasn’t amazing, very small and rubbish in the resorts area.
Verified Wotif guest review

10/10 Exceptional

Exellent
Priyanka, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff is great, variety of food, delicioso desayuno, the nearby area its full of restaurants and stores, massages, we used a scooter to go around the island. Beautiful room, very clean. Thanks!
Xavier, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The team at Sakala are so friendly, attentive and helpful. In particular each morning the cincierge at breakfast would check in to .ake sure our stay is going well. I loved both pools and even sitting in the lobby relaxing with a drink. The ONLY thing I would improve on is the food. It was ok but not great for the price. But there some restaurants nearby that made up for it.
Zarrin, 4-night family trip
Verified Expedia guest review

6/10 Good

Limited choice on food same selection for the whole time i stayed which was 10 days Bbq night was 3 salads a few sweets and expensive. Dont mean to sound ungrateful just giving honest review. The pool areas are amazing the best i have stayed at. I was a solo traveller so probably should have stayed closer to more restaurants and spa choices.
Aroha, 10-night trip
Verified Lastminute guest review

10/10 Exceptional

We enjoyed our stay at The Sakala. The staff were extremely friendly & helpful & were so lovely to our kids. Highlights All requests were actioned in a fast manner. The room air conditioning was great. The hotel was impeccable clean, the room cleaners were fantastic and even lined our kids soft toys on their bed each time they made up the room. Demmy was helpful from the get go and would go above and beyond for our requests!
Verified Expedia guest review

10/10 Exceptional

Lovely stay there. Undoubtedly the best aspect of the hotel is the staff - friendly and helpful down to the guys at the hotel entrance. Breakfast is Excellent
Dexter, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Gregg, 5-night trip
Verified Expedia guest review

10/10 Exceptional

One of the best resort experiences we have ever had. The Villa was absolutely lovely, beautifully maintained, stylish, spacious and comfortable. It was cleaned daily with much care and attention. The pools were beautiful and we loved having access to our own pool. The staff were incredibly attentive and engaged. We were offered personalised activities that were brought to us. We particularly loved kite making and towel folding. Lots of fun and things we would never normally do. Breakfast was an absolute feast. Abundant and delicious choices with staff remembering our names, how we like our hot drinks and ensuring my son who has allergies was catered for. Each morning without asking they would come to see if they could make him anything that excluded the foods he could not eat. Similarity when we phoned room service they would let us know, without us needing to ask,if the food contained allergens. This was incredibly attentive. Highly recommended by all 4 of us (2 adults and 2 teens).
Kevin, 7-night family trip
Verified Expedia guest review