2/10 Poor
January 25, 2025
Horrible shuttle service and hotel smells of smoke
I flew in for a short overnight near the airport and selected a hotel with airport shuttle. It was the comfort inn and suites. I waited about 15 minutes on a shuttle and then the shuttle driver picked up 6 other people at the airport and dropped them all off at 5 different hotels on opposite side of airport before taking me to my hotel. I was in the airport shuttle for over 45 minute driving around, dropping people off at various hotels. Once I FINALLY got to the hotel, I asked if it would be just as long in the morning, and she said that they Airport shuttle only leaves once per hour. And yes, I should probably go an hour earlier. I did NOT go an hour earlier and thankfully I was fine. But this was ridiculous. When I finally got to my room, it was near the elevator and completely smelled of smoke and marijuana. I asked for a new room and was denied. Horrible experience.
Tanya
Tanya, 1-night business trip
Verified Hotels.com guest review